Serious software/hardware issues with semi-high-end PC

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • NovicSteven
    PCHF Member
    • Jun 2023
    • 2

    #1

    Serious software/hardware issues with semi-high-end PC

    TLDR: Major issues with all browsers crashing even though I have done anything in human power to fix it (the PC went to a manufacturer once, and some issues still persist)

    What is the most likely cause of the issues I am having on my PC?

    First things first, my PC configuration is:

    [ATTACH type=“full”]12223[/ATTACH]

    Brief history:

    Bought a PC more than 2 years ago (its still covered by insurance). Since the beginning, the PC was showing some serious troubles that I couldn’t fix. The troubles were: A lot of games would simply break when I tried to play them, most of the programs for graphic design as well, every single browser, and some programs. Random PC restarts were quite often as well as blue screens of death.

    [ATTACH type=“full”]12224[/ATTACH]

    [ATTACH type=“full”]12225[/ATTACH]

    [ATTACH type=“full”]12226[/ATTACH]

    Basic diagnostics are showing these problems.

    [ATTACH type=“full”]12227[/ATTACH]

    To answer the first question, why I didn’t send the PC back to manufacturer immediately, well I was insanely busy and already have one similar PC (20% lower specs) so this one was snoozing for quite some time. I also tried a freaking load of things to easy the problems but little to no avail. Like I literally tried so many things that my only conclusion at the end was that it’s a hardware issue.

    I actually managed to send it back to the manufacturer and they were good enough to change the AMD Radeon RX 5700XT to AMD Radeon RX 6700XT which seemed to fix the gaming issues, but some programs break quite often, but mostly its browsers.

    The most notable and nerve wrecking issue that I am having is that my browsers just breaks basically non-stop. Or they would just crash my PC, giving me blue screens over and over or the screen would just freeze. Sometimes I need to restart PC for 4-5 times in a row b4 the PC settles and I can work on it. This is what it looks like when I open my browser with all its pinned tabs. Most of the tabs just break

    [ATTACH type=“full”]12228[/ATTACH]

    This is what event logger is showing every time the browser breaks up PC

    [ATTACH type=“full”]12230[/ATTACH]

    This is the error I get on a page that has crashed

    [ATTACH type=“full”]12231[/ATTACH]

    [ATTACH type=“full”]12232[/ATTACH]

    An error that I have received previously while playing APEX and many other games (this error is not existent anymore since they upgraded the GPU)

    [ATTACH type=“full”]12233[/ATTACH]

    Some other errors

    [ATTACH type=“full”]12234[/ATTACH]

    Please note that all of my browsers are crashing very often and this is not related to Chrome…

    Also, if I was to restart my PC rn, the following would happen 99.9% of the time…

    I would open the Chrome with its pinned tabs and most of them would just fail…
    It would be followed most certainly by the screen freeze and a force restart, or just a blue screen

    [ATTACH type=“full”]12235[/ATTACH]

    Then I would need to do the same process of restarting for several times until PC chills out or whatever so I can continue to do my job… And lo and behold! Just as I was writing, another page on chrome crashed… I mean its not always that they crush my PC but its especially when I reopen my Chrome…

    I am assuming that it could be something with either the ram memory or motherboard… But I am prevented from opening my PC and try to change the sloths of the ram memory, bcs I ll lose the insurance.

    Anyway, I firmly believe that this PC has some issues with the hardware, but I am not sure… I also run this copy pasted setup to the smallest detail on a lower spec PC and I have never had any of these issues that I can recall… Not a single one.

    Do you have any idea what could be the cause of this issues?
  • phillpower2
    PCHF Administrator
    • Sep 2016
    • 15209

    #2
    ( 1 ) Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

    To publish a Speccy profile to the Web:

    In Speccy, click File, and then click Publish Snapshot.

    In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

    Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

    ( 2 ) Download MiniToolBox and save the file to the Desktop.

    Close the browser and run the tool, check the following options;

    Flush DNS
    List last 10 Event Viewer Errors
    List Installed Programs
    List Devices (Only Problems)
    List Users, Partitions and Memory size

    Click on Go.

    Post the resulting log in your next reply for us if you will.

    ( 3 ) Upload any crash dmps.
    1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
    2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
    3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

    Comment

    • NovicSteven
      PCHF Member
      • Jun 2023
      • 2

      #3
      Originally posted by phillpower2
      ( 1 ) Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

      To publish a Speccy profile to the Web:

      In Speccy, click File, and then click Publish Snapshot.

      In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

      Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

      ( 2 ) Download MiniToolBox and save the file to the Desktop.

      Close the browser and run the tool, check the following options;

      Flush DNS
      List last 10 Event Viewer Errors
      List Installed Programs
      List Devices (Only Problems)
      List Users, Partitions and Memory size

      Click on Go.

      Post the resulting log in your next reply for us if you will.

      ( 3 ) Upload any crash dmps.
      1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
      2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
      3. Upload the zip folder using the Attach button, bottom left of the dialogue input box
      Here s what I have collected:

      Memory dump files of the last 5 crashes can be seen in the zip file.

      From what I understand, it is indeed something to do with the RAM memory. However, I am not sure if this is software or hardware related.
      Since I have done at least 5 Windows reinstalls in the past 2 years, some original, some pirate versions, I would assume it is in fact a hardware
      related and most certainly the very RAM chips are at fault or the slots that they get into…

      What do you think?

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15209

        #4
        Please provide the Speccy url as was requested.

        Most of the dmps are too old to be of any use but the latest and the latest of the earlier dmps do flag up RAM issues, the latest unlike the other dmp is software as opposed to hardware related.

        MTB is flagging up a couple of problems.
        I have done at least 5 Windows reinstalls in the past 2 years, some original, some pirate versions,

        Well using for nothing what the rest of us pay for isn`t going to fly too well but it does explain why you had/have problems, using such stuff breaks and infects things

        What type of media was used to install Windows and from where was it obtained.

        Comment

        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15209

          #5
          Being that the OP has visited the forum but chose not to reply this thread will be closed.

          Comment

          Working...