What is causing Outlook to glitch when I try to print contacts longer than one page?

[windowsNetworkingGuy]

Hello all!

I am encountering a very strange issue with printing in Outlook.

Whenever I try to print an Outlook contacts file that is two or more pages, the print preview fails to render and I get the message “There s a problem with the selected printer. You might need to reinstall this printer. Try again, or use a different printer.”

If I click OK and select a different printer, I get the same message.

I can print emails of any length fine. I can print one-page contacts fine. It’s contact files two or more pages long that cause this issue. Also, all other apps on my computer have no issues with the printer.

Here is a list of things I have tried that have not worked:
-Deleting or renaming the OutPrnt file.
-Reinstalling the printer & updating the printer drivers.
-Reinstalling & updating the graphics drivers.
-Modifying the nvidia graphics settings for Outlook.exe.
-Changing the font for the contacts file.
-Adjusting the “memo style” font and print settings in the Outlook print dialog.
-Changing the paper type to A4.
-Repairing my Office installation.

I’ve tested this on numerous contacts and emails. I notice that my print preview in Outlook takes an extra few moments to render, however it only glitches on contact files that are two or more pages long. This led me to believe it may be graphics related. However, no amount of driver re-installs, or settings tinkering, changed anything. Keep in mind only Outlook is having this problem currently.

I’m out of ideas at the moment.

Does anyone have any insight as to what could be causing this, and what could done to try and fix it?

Thanks!

[Rustys]

Have you tried a DISM and SFC?

https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Clean Boot

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

See if the issue is replicated logged in under a different user?

[PeterOz]

To test download a pdf printer
install
print to pdf printer
Something like this https://www.bullzip.com/

What version of office are you running

[windowsNetworkingGuy]

@Rustys

Thank you for your response.

Your suggestion seems to have worked. I followed the instructions, ran the command lines, restarted, and I am no longer getting the error message.

I will update this post on Monday with whether it has continued to work or not. Thanks!

@PeterOz

Thank you for your reply. I am using Version 2203.

I have tried print to pdf printer and it did not solve the problem.

Hopefully @Rustys solution continues to work. Thanks!

[Rustys]

Glad to hear that you have made head way looking forward to hearing from you on Minday.

[windowsNetworkingGuy]

Glad to hear that you have made head way looking forward to hearing from you on Minday.

Everything is still working normally today thanks to running DISM and sfc, per your advice. I can print all of my multi-page Outlook contacts files without issue.

Thanks!

[Bruce]

that is good news. (y)

closing as solved.