Unknown software, help identifying?

[Yrdin]

Hello

I wonder if anyone has seen this symbol by the system tray before.

[ATTACH type=“full”]9148[/ATTACH]

The user is having problems with their PC not going to sleep. I claim it’s related to software that is opened by user once
in a while which keeps the PC awake, because after a complete reboot and no fiddling, it goes to sleep as it should.

I work in IT Support and, for the past 6 years, I have only seen this software on one PC, which is users PC.
The user claims it’s an update helper, I claim it’s a network adapter/VPN manager.

Has anyone run into this software before?

[Bruce]

but because you used a trigger phrase “I work in IT Support”, I fear Rule 15 applies here.

1. PCHF can not and will not offer advice for business use or financial gain. PCHF only offers assistance for personal use.