Monitors go black for couple seconds at random

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  • Cannonball
    PCHF Member
    • Apr 2021
    • 9

    #1

    Monitors go black for couple seconds at random

    Hello, I have been having this issue for a few months now. I am playing games, watching tv, surfing the internet, etc and both my monitors randomly go black for a couple seconds and say that they have no signal. This tends to happen at least once an hour sometimes more. The only thing that has been close to a fix is uninstalling my drivers and reinstalling them which only guarantees a few hours without the issue.

  • veeg
    PCHF Director
    • Jul 2016
    • 8977

    #2
    Hello

    You have 2 antivirus programs running, you need to pick just one and your win 10 probably needs updating ..

    Comment

    • Cannonball
      PCHF Member
      • Apr 2021
      • 9

      #3
      Originally posted by veeg
      Hello

      You have 2 antivirus programs running, you need to pick just one and your win 10 probably needs updating ..
      Disabled windows defender and updated windows but still having issue.

      Comment

      • veeg
        PCHF Director
        • Jul 2016
        • 8977

        #4
        Ok let’s get more help..

        @PeterOz @Bruce

        Comment

        • PeterOz
          PCHF Technical Response Team
          • Mar 2021
          • 4181

          #5
          Hopefully Bruce will look at this and chime in also.
          The first things I have notice - (still looking)
          To test are you ok in either uninstalling or deactivating Mcafee and turning on Windows defender.
          Can you change your power plan from High performance to balanced
          Windows is not auto updating and you are missing some updates..
          Will look through the MTB logs

          Comment

          • PeterOz
            PCHF Technical Response Team
            • Mar 2021
            • 4181

            #6
            Sorry Just saw you have updated windows.
            Can you check that steam and vermintide warhammer are up to date

            Comment

            • Bruce
              PCHF Member
              • Oct 2017
              • 10697

              #7
              something that popped out at me, your personal desktop has OneDrive in the folder path, suggesting it is stored in the cloud.
              if so, I wonder what else is and could that be causing delays as things are downloaded/sync’d with OneDrive?
              long shot but hey.

              I know once in the past back when I had add-on grapohics cards, at one point a Nvidia update just didn;t play nice with the current Windows version and I had to use an older grpahics driver for quite a while until Windows and Nvidia got their crap sorted and everybody could play nice together once more.

              so maybe, go back one version of the graphics driver and try that, if no luck, go back another version, keep going say 5 versions, if still no improvement, I’ll admit this suggestion may have been a wild goose chase.

              Comment

              • Cannonball
                PCHF Member
                • Apr 2021
                • 9

                #8
                So I uninstalled McAfee I’m now running Windows Defender, I set power plan to balanced, both steam and my games are updated, and I cleared everything out of OneDrive except for my school related files. Still no luck on fixing the issue, I am now downloading driver 461.40.

                Comment

                • Cannonball
                  PCHF Member
                  • Apr 2021
                  • 9

                  #9
                  Still no luck after goin back to older drivers

                  Comment

                  • phillpower2
                    PCHF Administrator
                    • Sep 2016
                    • 15205

                    #10
                    Can you post the brand and model name or number of the PSU.

                    Comment

                    • Cannonball
                      PCHF Member
                      • Apr 2021
                      • 9

                      #11
                      Originally posted by phillpower2
                      Can you post the brand and model name or number of the PSU.
                      [HEADING=2]Corsair CX650M 650 Watt 80 Plus Bronze ATX Semi-Modular Power Supply[/HEADING]

                      Comment

                      • PeterOz
                        PCHF Technical Response Team
                        • Mar 2021
                        • 4181

                        #12
                        Have you tried with one monitor only

                        Comment

                        • Cannonball
                          PCHF Member
                          • Apr 2021
                          • 9

                          #13
                          Originally posted by PeterOz
                          Have you tried with one monitor only
                          Yes at one point I thought the issue might be my monitors so I tried using only one at a time with both monitors but they still crashed. I also tried using both monitors with HDMI.

                          Comment

                          • PeterOz
                            PCHF Technical Response Team
                            • Mar 2021
                            • 4181

                            #14
                            I know you have school stuff in one drive can you suspend the sync
                            [ol]
                            [li]Select the white or blue OneDrive cloud icon in the notification/menu area.[/li][li]In the activity center, select More > Pause syncing…[/li][li]Choose how long you wish to pause for: 2, 8 or 24 hours and check that the white or blue OneDrive cloud icons in the notification area show Paused. [/li][/ol]

                            Comment

                            • Cannonball
                              PCHF Member
                              • Apr 2021
                              • 9

                              #15
                              Originally posted by PeterOz
                              I know you have school stuff in one drive can you suspend the sync
                              [ol]
                              [li]Select the white or blue OneDrive cloud icon in the notification/menu area.[/li][li]In the activity center, select More > Pause syncing…[/li][li]Choose how long you wish to pause for: 2, 8 or 24 hours and check that the white or blue OneDrive cloud icons in the notification area show Paused.[/li][/ol]
                              Paused OneDrive I’ll let you know how it goes.

                              Comment

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