Any Wired Headset Not Working

[Bastet]

Ensure the jack is fully inserted into the PC.
Are you sure the Microphone part works?
Have you tried enabling stereo mix & trying again?

[Heateroni]

Jack is fully inserted.

It’s brand new so I would assume my microphone should work.

Tried enabling stereo mix and to no avail.

[Bastet]

Are you sure the headset is Windows 10 compatible?
If the microphone can be removed & placed on either left or right then remove it & try the opposite side.

Other than this I’m out of options.

[Heateroni]

Yes the headset is Windows 10 compatible.

Moving the microphone won’t do anything since it’s not a problem with the headset itself. But I’m pretty sure I can’t move it.

And thanks for your help. Hope somebody else has more solutions. Maybe direct me to some other people that would be able to help.

[georgeks]

Had an issue at work with audio not working with some Notebooks with AMD audio.

I solved it by removing the device AND the drivers from device manager and then running Windows update.
After restart the AMD audio device was replaced with something else (Realtek, I think) and the issue was resolved-see if it works for you too (the un-installation and Update).

[Heateroni]

Had an issue at work with audio not working with some Notebooks with AMD audio.

I solved it by removing the device AND the drivers from device manager and then running Windows update.
After restart the AMD audio device was replaced with something else (Realtek, I think) and the issue was resolved-see if it works for you too (the un-installation and Update).

Yeah but I don’t have AMD.

[georgeks]

Just try to uninstall the device and the drivers and do a Windows update.

[georgeks]

You can also try disabling the built-in device in device manager.

[Heateroni]

And… to no avail.

[Bastet]

Something has occurred to me. Are you sure the Microphone socket does work? If you plug the headset into it does the Microphone work but not the headphones?

[Heateroni]

I think you’re misunderstanding my problem. Which is fine because this problem is quite unusual. The socket works, the headset works, the microphone works (I would assume since it is brand new), but when I plug them in, no drivers install for it, and I can’t find drivers for it. They don’t make their own input and output as “Astro A40…” None of that shows up. This goes for any wired headset. It always defaults back to the “Speakers/Headphones” output when I plug them in, and the microphone just stays as the laptop’s built-in one.

[Bastet]

The reason I mentioned this is due to the fact that no microphone works. This points to a problem with the microphone port.
This is why I asked how you know the microphone port works. If you have tested it & it does work then that’s fine.

[Heateroni]

Completely forgot to respond to this, my fault. Idk what you mean by microphone port as I just have a port to connect my headset with the microphone on the headset.

[Bastet]

Completely forgot to respond to this, my fault. Idk what you mean by microphone port as I just have a port to connect my headset with the microphone on the headset.

Does the headset have two plugs or one? If two are you using an adapter to be able to connect two plugs into one socket?
I take it that the PC has a dual headphone & microphone port.

[Heateroni]

There is a wire that came with it that has two plugs on it. It also came with a wire that works with the dual headphone/microphone port that my laptop has (which is the one I use)