My pc shutdown randomly please help

[Alex_Roses]

https://www.coolermaster.com/catalog/power-supplies/v-series/v850-platinum/

[phillpower2]

One of Cooler Masters better PSUs but how old is yours.

Loss of power and Radeon software are the two latest events and it was most likely the loss of power that affected the Radeon software.

Download Speedfan and install it. Once it’s installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

http://artellos.geekstogo.com/speedfan.png

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… after typing in any response you have… click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[Alex_Roses]

I think I have another problem because now I do not get values in speed fan like last week … or the last time you asked me to use speed fan.

[Alex_Roses]

My psu I don’t know how many years have it, i bought it last 3 months.

And when i take a ss is save automatically in my one drive, but there are 3 ss.

[phillpower2]

Don[ICODE]t worry about Speedfan, it doesn[/ICODE]t get on with a lot of modern MBs.

HWMonitor is showing a couple of things, not enough voltage going to the RAM, slightly high voltage on the +3.3 and +12V rails and high temperature readings from a sensor on the MB near the GPU slot.

Have you ever tried overclocking this system at all.

My psu I don’t know how many years have it, i bought it last 3 months.

Was the PSU out of the box new when you got it and do you still have the sales invoice, that model of PSU was released in 2013 and only covered by a five year warranty so if not out of the box new and you do not know how old it is how do you know that you can trust it.

[Alex_Roses]

I have never tried to overclock my pc.. I bought it and they built it for me so I think the PSU is new. So what I need to do? It ok that the voltage in the ram?

[phillpower2]

Please restart your computer and check the temperatures/voltages in the BIOS, no screenshot is required just make a note of the temperatures, the DRAM voltage, the +3.3V, +5V and the +12V rails on the PSU and post them with your next reply.

NB: BIOS voltage readings.

The readings are not conclusive in the BIOS as the computer is under the least amount of load, if they are higher or lower than what they should be though it does most often suggest a PSU problem.

[Alex_Roses]

Voltage:

12 V — 12.363 V
5 V ---- 5.020 V
3 V ---- 3.360 V

[phillpower2]

make a note of the temperatures, the DRAM voltage,

We are missing the temperature and DRAM voltage readings.

The +3.3V reading is high for a computer that is not under load, see tolerance table below;

[Alex_Roses]

i cant find ram voltage

[phillpower2]

Thanks for all the pics, see the two pictures below that have been edited with some info for you;

[Alex_Roses]

ok I already do it

[phillpower2]

You have made the changes but have you had any problems since?

Can I ask that you only reply after you have done any testing and are able to provide any feedback on the outcome of the testing.

[Alex_Roses]

No not yet but i have a question. Maybe I can apply my guarantee but I would like to know what is the problem that I have if it is my mb, my psu or my ram?

[phillpower2]

You have not had any problem since making the changes that were recommended so what makes you think that you have to return any of your hardware, I suggested that you make the changes that you have done because that was what was required, short version, your system had not been set up correctly from day one I`m afraid.