My pc shutdown randomly please help

[Alex_Roses]

Hi I bought my pc in February, but I have a problem when I’m playing my pc shutdown randomly.
My cooler shutdown and his fans stop working and a orange led turn on (DRAM)
Please help I have this problem all this months and I tried to reconnect ram, gpu.
My gpu is RX 5700 XT
Ryzen 2700x
Power supply 850 w platinum
16 ram
And my cooler Aorus 240 rgb

[veeg]

Hello

Are you gaming during this shutdown? Also is the pc new? If so you may want to consider using your warranty.

[Alex_Roses]

Hello

Are you gaming during this shutdown? Also is the pc new? If so you may want to consider using your warranty.

I have my pc around 4-3 months. My pc shutdown when I’m playing or when I use Maya, Adobe programs

[Alex_Roses]

I have my pc around 4-3 months. My pc shutdown when I’m playing or when I use Maya, Adobe programs

The things is that last 3 months my pc shutdown when I was playing or when I talk with my friends.. but now I can’t even work my projects

[veeg]

OK

Download and run this and then post.

https://www.ccleaner.com/speccy

To post: CCleaner Support Community

And then this one.. Download SpeedFan - Access temperature sensor in your computer Just copy and paste with the voltages..

[Alex_Roses]

[ATTACH type=“full”]6458[/ATTACH]

http://speccy.piriform.com/results/OxTFQgFODK5wnG4kI61V0eu

My CPU up to 104 C But its crazy in my cooler its different look

please tell me if there is something missing, thanks for helping me

[veeg]

What does the temp say in the bio’s?

[Alex_Roses]

In speed fan 37 C
In speccy 94 C
And in my Aorus cooler 50 V

[Alex_Roses]

What it’s wrong or what I need to do?

[veeg]

Is your pc off the shelf or a built pc? If your pc was bought,what is the model # and model name? So has the cooler been having issue’s for a while?

With the Speccy log,speccy software sometimes reports wrong temps..Was the reason i had you do speedfan and check the bio’s.

@phillpower2

[phillpower2]

Disregard the Speccy CPU temps, Ryzen processors are always misreported by Speccy, we may need to check the voltages at some point though.

[COLOR=rgb(226, 80, 65)]Power Profile
Active power scheme: Alto rendimiento

I suggest that you change the Windows Power Plan to Balanced, High Performance is a form of overclocking that is known to cause stability and overheating issues and the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

Try restoring the MBs default factory settings in the BIOS, they are sometimes listed as one of the following " factory defaults" “most stable” or on newer boards “optimized” please note that if you have both the “most stable” and the “optimized” options in the BIOS you should choose the most stable" option as in this instance the “optimized” settings are a form of overclocking that can cause instability.[/COLOR]

[Alex_Roses]

hello I hope you are well .. ty for answering and helping me but could you tell me how to restart the MB? an apology for answering until now but I’m in exam week

[Alex_Roses]

I already change to balanced the energy

[phillpower2]

Press the F2 or Del key while the computer is restarting, once in the BIOS press F5 to load the optimised default settings, press F10 to save the settings and your done.

[Alex_Roses]

K thanks but I have a question.
Do I have to back up my work, programs or nothing will be deleted?