Audio Issue Like No Other

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  • Heateroni
    PCHF Member
    • Mar 2019
    • 19

    #1

    Audio Issue Like No Other

    First off, I have an odd situation. I have tried researching for hours but no roads lead me anywhere.

    Just recently, I re-installed my Realtek Audio Drivers. After that, I now see that I have a “2-” in front of Realtek when I look at my drivers in Device Manager or when I type in “Sound” into Cortana. There was no issue with this until I plugged in my headphones (Sony with built-in mic), and it was not being recognized and it was missing in “Sound” (type in Sound in Cortana). Despite the fact that my headphones weren’t being recognized and were missing from Sound, I could still hear perfectly through my headphones with the same high quality sound. Again, no issue with this until I went to play some games with some friends on discord (like usual). I go on there and the built-in mic doesn’t work or recognize anything at all. This situation obviously leads back to me re-installing my Realtek drivers. Actually, I’m not even sure why I did re-install them. But still, my situation is yet to be resolved. I have tried re-installing Realtek drivers again, restarting my PC, troubleshooting, etc. I don’t want to have this lead me to a factory reset (that’s why I’m here for help).

    If you guys need anymore information to look deeper into this for a fix, please let me know! Thanks for your time, have a great day
  • veeg
    PCHF Director
    • Jul 2016
    • 8982

    #2
    Hello

    Could be the port and or could be your head set. Please give us your complete pc spec’s including OS..

    @Rustys

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    • Heateroni
      PCHF Member
      • Mar 2019
      • 19

      #3
      ASUS ROG Strix GL753VD (Windows 10)

      Specs:

      Intel(R) Core™ i7-7700HQ CPU @ 2.80GHz
      NVIDIA GeForce GTX 1050 GDDR5 @ 4.0GB (128-bit)
      1TB HD
      16GB RAM
      No SSD
      7200 RPM
      ROG Overboost Cooling Single Fan Thermal System

      Any other info can be found on Amazon here (where I bought it): Amazon.com

      Comment

      • veeg
        PCHF Director
        • Jul 2016
        • 8982

        #4
        @Rustys @Bruce

        Comment

        • Bruce
          PCHF Moderator
          • Oct 2017
          • 10702

          #5
          In case you haven’t already tried this…
          Uninstall all audio drivers.
          Don’t reinstall, just reboot and see if Windows works it out.
          If no luck, then yes, reload them yourself and see if that works.
          Did you use the drivers that came off the install CD when you got the unit or from the Realtek website? You could also try not reloading them and using Windows Updates and seeing if that does it for you.

          Comment

          • phillpower2
            PCHF Administrator
            • Sep 2016
            • 15209

            #6
            Any update Heateroni?

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15209

              #7
              Thread closed due to lack of feedback from the OP.

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