Internet Explorer Blank

[Hilton_Heflin]

Dell Inspiration laptop
Win7 Pro
64bit

I usually run FireFox as my main browser but have had IE(11) as a back Up..I am not sure what I did as my old 76 yr old brain is not the sharpest especially in this stuff..

If I click on IE the page comes up blank and when I try and reinstall I get A failed mgs saying I have another version installed on here..If there is one I can’t find it..I removed it from
programs and start menu…now a blank window..

Any help or suggestions will be greatly appreciated..
hefs

[Rustys]

Do a restore to a previous date and see if that clears it up.

[Hilton_Heflin]

Thanks,Rusty,That is my other problem..I can not do a RESTORE as I have some bad files in Win7..working with jmarket in Win7 and he told me I needed a
install repair ..I am not sure what that is or how to do it..so waiting on him to explain it..I went online and looked it up but was really confusing to me who is
a dummy when it comes to computers..that goodness for you guys ..have been using you for years..and really appreciate all the help..

Thanks,
hefs

[Malnutrition]

[ul]
[li]Download ResetBrowser To your desktop.[/li][li]Now close all open browsers.[/li][li]Right click and run as administrator.[/li][li]Click on Reset Internet Explorer. – Allow completion.[/li][li]Reboot your computer and check internet explorer.[/li][/ul]

[Hilton_Heflin]

Thanks, did as you said..told IE was restored..but the only way I can find it is type EI into search box on startup menu and then get the blank page..
And can find the reset browser app…does it just go away after use? ?

Thanks,
hefs

[Rustys]

The system is only affected when you open Internet Explorer correct?

Internet Explorer can be configured to display a blank page and not a web page. Which can be change to any web page you like under Internet Options.

Open Internet Explorer
Click on Tools
Click on Internet Options
In the box type the web address to the page you want it to open to.
If you have opened that web page then just click on Use Current
Use Default will put it to what ever the default page for MSN
(Have seen it default to other depending on the system manufacturer)

The following will uninstall and reinstall Internet Explorer 11. Let us know how you get along

Open Control Panel
Open Program and Features
On the left side click on Turn Windows Features On or Off
Take the Check Mark out of Internet Explorer 11
Click OK
(May have to wait a few minutes for it to complete)
Close to you desktop and reboot
(I like to reboot on stuff like this you may no have to)
Once the system has rebooted repeat the steps and put the Check back in for Internet Explorer 11

[Hilton_Heflin]

Thanks,ok here goes..could not do first one because EI is blank thus no tool bar…did the second one and still get same thing…when i find
EI in start menu it says EI(no add ons)…
I tried downloading a newEI11 and my virus says it has a PUP…
Could all of this be part o the original problem started with over in Win7 group and jmarket is working on with me? I got an error 84 ..we have tried a couple
of things but no luck yet…I still can’t restore…

Thanks,
hefs

[Rustys]

Do you per chance have an other user on that system or can you create one and check to see if the same issue is happening there.

Open Internet Explorer and just to the right of the tab Right click and select Menu.
This should bring up the pull down menus so you can get to Internet Options.

When you did the second part in Post # 6 is when you got the PUP warning?

Yes lets wait until you get done with jmarket on the other thread since what he is helping you which could correct the issue you are experiencing here.

[Hilton_Heflin]

Ok ..he is telling me I need to do a repair install but I don’t have a disk to do it…
Yes…that is when I got the PUP…I can click thru the warring..the download is coming from Microsoft. OK??

Thanks;
hefs

[Malnutrition]

[ul]
[li]Download AdwCleaner and move it to your computer Desktop;[/li][li]Right-click on AdwCleaner.exe and select Run as Administrator;[/li][li]Click Yes to accept the User Account Control security warning that may appear;[/li][li]Click on the blue button ‘I AGREE’;[/li][li]Click on the Scan Now button;[/li][li]Let the scan complete. Once it’s done, make sure that every item listed is checked and click on the Clean & Repair button;[/li][li]Click on the Clean & Restart Now button;[/li][li]After the restart, a log will open when logging in.[/li][li]Please attach that log in your next reply.[/li][/ul]

[Hilton_Heflin]

Thanks,to you and Rusty for the help…but have been working with jmarket over in Win7 what I thought was a separate issue but re connected and windows is+
is corrupted so am going to upgrade to Win10…

Consider this one closed…thank you all for all the help over the years…
+
Have a Happy New Year…
Hefs

[Rustys]

Not a problem @Hilton Heflin glad to hear that you were able to get it resolved.

Hope that you enjoy the New Year as well.