Had issue of random black screening for a while now and decided to reach out

[Mansuta]

Pc randomly black screens and has to be restarted to fix, i have reseated all ram, graphics card (new) reseated all power leads and changed gpu cord just in case, pc not overheating and happens randomly… SOMEONE PLEASE HELP ME

[Rustys]

Can you access the system in safe mode?

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234#WindowsVersion=Windows_11

[Mansuta]

Can you access the system in safe mode?

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234#WindowsVersion=Windows_11

Yes i can still use pc but it randomly happens, i took it to PLE and they stress tested for 24 hours and nothing had happened so they gave it back and yet in games it black screens randomly

[veeg]

Have you checked those temps during this time ?

[Mansuta]

Have you checked those temps during this time ?

Yes, my pc is custom water cooled and runs at average of 50-58 degrees whilst in game at max settings

[Rustys]

Sorry but you have post on a tech forum asking for help but have provided zero information about your computer or it`s hardware, this makes it impossible for anyone to even hazard a guess as to what is going on.

Is the computer a custom build or brand name such as Dell or HP, if a brand name provide the model name or series number (not serial) if a custom build post the brand and model name or number for the following:

CPU
MB
RAM (including the amount)
Add on Video Card if one is used.
PSU (power supply unit)

Providing these details will enable folk to better help you.

[Rustys]

Lets also get a speccy report on the system.

[COLOR=rgb(243, 121, 52)] Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/COLOR]

[Mansuta]

Lets also get a speccy report on the system.

[COLOR=rgb(243, 121, 52)] Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
[/COLOR]

[COLOR=rgb(243, 121, 52)]
http://speccy.piriform.com/results/Q...hfCizdLv5SzbpM and the PSU is a Corsair RM850x[/color]

[phillpower2]

i took it to PLE and they stress tested for 24 hours and nothing had happened

Question for you, do you happen to know if they had three screens hooked up when they did the testing.

Can see a couple of things that you need to change but get back to us regarding the question above first if you will.

[Mansuta]

Yes they had screens on coz they ran my pc at max for 24 hours and said screen never went black

[phillpower2]

But did they actually say " we had three screens hooked up all throughout testing "

Not being pedantic but unless they actually verbally said that to you I would not be taking their test results as gospel, how for example do you run a PC at max for 24Hrs without actually being in attendance, it would not be safe for starters as an overheating PC is a fire hazard.

Let us know if you want us to provide some test info.

[Bruce]

@Mansuta - any news?

[Mansuta]

But did they actually say " we had three screens hooked up all throughout testing "

Not being pedantic but unless they actually verbally said that to you I would not be taking their test results as gospel, how for example do you run a PC at max for 24Hrs without actually being in attendance, it would not be safe for starters as an overheating PC is a fire hazard.

Let us know if you want us to provide some test info.

Nah they said they had a monitor plugged in so I’m assuming only 1, i have tried running on just 2 monitors and it still black screens so not sure… i am running 1 HDMI cable and 2 display cables, all brand new cables too, i might also mention that my last graphics card a gtx 1080t did the same thing hence why I upgraded to the 3080 but still doing it so i don’t think its the graphics card.

[Rustys]

Post an image of the back of the system with everything connected.

When the display goes what does the POST stated LEDS and Q code LED show?

showing the schedule to run a program that is called Drive Easy.
1/08/2023 1:10 AM;: Driver Easy Scheduled Scan

https://www.bleepingcomputer.com/forums/t/573426/pros-and-cons-of-driver-booster-2/

You shouldn’t use any “Driver Updater” programs. These kind of programs are completely useless on top of being harmful. If you need to download drivers for a device, download them straight from that computer manufacturer website or the device manufacturer website. This will ensure that you have legitimate and working drivers.

That also goes for allowing Windows to update drivers.

Have you tried setting all three monitors to the same resolution and see of the same thing happens.

Like @phillpower2 stated

Let us know if you want us to provide some test info.

If the system is not tested to the same specification that you have at your place, then the test is kind of useless.

If you were to set it up the same way, they did in the show with just one monitor you would probably get the same results.

[Bruce]

@Mansuta - you logged in yesterday and didn’t update - still need help?