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Hello PC Help Forum:
OS: WIndows 10 Pro 22H2 (Build 19045.2846)
Mobo: MSI Z97s SLI Plus
RAM: G. Skill HyperX 8.0GB x 2 (Dual Channel) DDR3 800 Mhz bandwitdth
CPU: Intel Core I5 4690k
GPU: EVGA Nvidia Geforce 980 TI
PSU: Seasonic at least 700W, not sure (let me know if crucial, component was purchased circa 2015 as with everything else)
Yesterday, my monitor blackscreened while I was playing Warframe. The notification from my monitor popped up (indicating that it had lost connection to my PC, I think) and while the PC and my peripherals all still seemed to be running, the only thing I could do was reset the PC. I booted the computer up again and started playing some more and had the same issue happen again, but at some other point in the game. To eliminate that the issue was with Warframe, I ran Furmark to stress test my GPU and my monitor blackscreened all the same. I did run a test with another game and spotify in the background, and when the blackscreen occurred, I noted that spotify audio had also crashed (audio was playing, but stuck). The time it takes to crash was different for reach run.
To troubleshoot, I’ve done all the following:
I’ve never overclocked/underclocked anything, and I play relatively moderately taxing games (Warframe/Smite/Path of Exile for the most part) and have done so for the life of the PC. There aren’t any graphical artifacts occurring or any other indicator that the GPU is failing. In fact, I’m typing this post up on the PC right now, and it’s been running fine when there’s no game running. In the process of investigating this issue, my computer has been having a few other issues, mainly BSODs (one specific error code was PROCESSOR_START_TIMEOUT), but I’m unsure if this is happening from the constant hard resets I’ve had to do).
Any potential advice on next steps or some other form of help would be greatly appreciated. I know this computer is getting old now at around 8+ years of component age, but the rig has been kicking it and I feel like there’s a solution here that isn’t “get a new PC”.
Thanks in advance!
Windows event errors:
8 occurrences at time of event:
Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2788, time stamp: 0x62e593d6
Exception code: 0xe0464645
Fault offset: 0x0000000000117cd2
Faulting process ID: 0x158c
Faulting application start time: 0x01d97e9ec2df0f4c
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: b85f1bc4-9056-4b81-a348-e1b073c75dfb
Faulting package full name:
Faulting package-relative application ID:
17 occurrences at time of event:
The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\Video3
CMDre 00000010 00000ffc ffffffff 00000007 00ffffff
The message resource is present but the message was not found in the message table
OS: WIndows 10 Pro 22H2 (Build 19045.2846)
Mobo: MSI Z97s SLI Plus
RAM: G. Skill HyperX 8.0GB x 2 (Dual Channel) DDR3 800 Mhz bandwitdth
CPU: Intel Core I5 4690k
GPU: EVGA Nvidia Geforce 980 TI
PSU: Seasonic at least 700W, not sure (let me know if crucial, component was purchased circa 2015 as with everything else)
Yesterday, my monitor blackscreened while I was playing Warframe. The notification from my monitor popped up (indicating that it had lost connection to my PC, I think) and while the PC and my peripherals all still seemed to be running, the only thing I could do was reset the PC. I booted the computer up again and started playing some more and had the same issue happen again, but at some other point in the game. To eliminate that the issue was with Warframe, I ran Furmark to stress test my GPU and my monitor blackscreened all the same. I did run a test with another game and spotify in the background, and when the blackscreen occurred, I noted that spotify audio had also crashed (audio was playing, but stuck). The time it takes to crash was different for reach run.
To troubleshoot, I’ve done all the following:
- Cleaned out my computer, reseated RAM and GPU, changed PCIE connectors to GPU, physically looked into the computer tower during operation to see what was occurring (visually. nothing happens, but there is the distinct power up/power down sound of a component just as the black screen occurs)
- CMOS/BIOS Reset (this was an attempt to fix the issue by updating my BIOS which is currently at v1.0, but updating caused a BSOD loop pre-post, so I decided to revert back to 1.0 with files right off the MSI website, I reset the CMOS during the process of solving this one)
-Researched the event IDs I was seeing in Windows Event Viewer, of which the most noteworthy was event ID 14 associated with nvlddmkm and event ID 1000 associated with dwm.exe/KERNELBASE.dll (I’ll copy and paste them below). I found quite a few people with the same issues and it seems like everyone had implemented different solutions. Of these solutions, I have tried using DDU to fresh install my graphics drivers, updated my xbox one controller firmware even though I wasn’t using the controllers at the time, and disabled all performance visual effects under sysdm.cpl except the smoothing of screen fonts.
I’ve never overclocked/underclocked anything, and I play relatively moderately taxing games (Warframe/Smite/Path of Exile for the most part) and have done so for the life of the PC. There aren’t any graphical artifacts occurring or any other indicator that the GPU is failing. In fact, I’m typing this post up on the PC right now, and it’s been running fine when there’s no game running. In the process of investigating this issue, my computer has been having a few other issues, mainly BSODs (one specific error code was PROCESSOR_START_TIMEOUT), but I’m unsure if this is happening from the constant hard resets I’ve had to do).
Any potential advice on next steps or some other form of help would be greatly appreciated. I know this computer is getting old now at around 8+ years of component age, but the rig has been kicking it and I feel like there’s a solution here that isn’t “get a new PC”.
Thanks in advance!
Windows event errors:
8 occurrences at time of event:
Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2788, time stamp: 0x62e593d6
Exception code: 0xe0464645
Fault offset: 0x0000000000117cd2
Faulting process ID: 0x158c
Faulting application start time: 0x01d97e9ec2df0f4c
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: b85f1bc4-9056-4b81-a348-e1b073c75dfb
Faulting package full name:
Faulting package-relative application ID:
17 occurrences at time of event:
The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\Video3
CMDre 00000010 00000ffc ffffffff 00000007 00ffffff
The message resource is present but the message was not found in the message table
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