Pc crashes with BSOD,or just leaves weird pixel traces of the last screen that was shown

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  • Jan_cobec
    PCHF Member
    • Mar 2023
    • 8

    #1

    Pc crashes with BSOD,or just leaves weird pixel traces of the last screen that was shown

    Hello,

    I need some help figuring out what is wrong with my pc. For the last month, my pc just keeps crashing, with BSOD(dxgkrnl.sys) or just crashing and leaving traces of the last screen in pixels. I tried checked my memory with the windows checker, i benchmarked my psu because I replaced it like 2 months ago, because a capacitor blew inside. And I tried a few other things like updating all my drivers, and re-installing windows. But I noticed my gpu hot spot gets like 106 celsius. That I fixed by re-applying thermal paste in the gpu. But i really do not know what to do, so I am hoping u guys can help me. I’m going to add all the minidumps, and event logs below and of course the sys info and drivers.

    Thank you for helping.

    Jan

    Link to Events/drivers/sysinfo/minidumps:
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  • veeg
    PCHF Director
    • Jul 2016
    • 8982

    #2
    Hello

    I will tag our expert.. Also when that capacitor blew, it could have caused a power surge..

    @phillpower2

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    • Jan_cobec
      PCHF Member
      • Mar 2023
      • 8

      #3
      OK, thank you. I dont know i didnt open It up it just made a loud pop and some sparks came out.

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15209

        #4
        [COLOR=rgb(226, 80, 65)]If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).

        Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

        To publish a Speccy profile to the Web:

        In Speccy, click File, and then click Publish Snapshot.

        In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

        Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
        1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
        2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
        3. Upload the zip folder using the Attach button, bottom left of the dialogue input box
        [/COLOR]

        Comment

        • Jan_cobec
          PCHF Member
          • Mar 2023
          • 8

          #5
          Helou,
          Thank you for answering, sorry for taking so long I was at work. Here is the speccy file and the minidump. I might have fixed it with thermal paste replacement on the GPU but I’m not sure.
          Link: http://speccy.piriform.com/results/z...v1dPH7OANCHMTx

          Comment

          • Jan_cobec
            PCHF Member
            • Mar 2023
            • 8

            #6
            Hello,
            Its happening again, i always get the critical error Kernel-Power, Event ID: 41, task category: 63.

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15209

              #7
              [COLOR=rgb(44, 130, 201)]Tip
              If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page + it amounts to you bumping your thread which is not appropriate and will not get you a reply any quicker.
              Originally posted by phillpower2
              [COLOR=rgb(184, 49, 47)]If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).
              [/COLOR]
              [COLOR=rgb(184, 49, 47)]
              Not sure how you missed answering the above but after looking at your crash dmps it is even more important that we have the information.

              There are a few things flagged up in Speccy but they need to wait until we know the PSU info.[/color][/COLOR]

              Comment

              • Jan_cobec
                PCHF Member
                • Mar 2023
                • 8

                #8
                Oh, sorry i missed that, i have a beQuiet System Powern 9 700W , but my last PSU, got fried, a capacitor blew.

                Comment

                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15209

                  #9
                  As a starting point you need a better PSU, allowing for the additional drives and screen a 750W Gold efficiency rated PSU from the Corsair RM range, EVGA or Seasonic, any unit must have a minimum of a seven year warranty, see Which power supply do you need?

                  Comment

                  • Jan_cobec
                    PCHF Member
                    • Mar 2023
                    • 8

                    #10
                    Do you think thats why i get the bsod and the crashes?

                    Comment

                    • phillpower2
                      PCHF Administrator
                      • Sep 2016
                      • 15209

                      #11
                      It certainly won`t be helping, all your crashes are GPU related and the card being the most power hungry component they tend to suffer first and the most, this is immaterial as the PSU is not fit for purpose and needs to be replaced in any event.

                      Just out of curiosity, what was the brand and model name or number of the power supply that blew a cap.

                      Comment

                      • Jan_cobec
                        PCHF Member
                        • Mar 2023
                        • 8

                        #12
                        The previous PSU was beQuite straight power 11 650w, but its weird because nothing was wrong till like last month.

                        Comment

                        • phillpower2
                          PCHF Administrator
                          • Sep 2016
                          • 15209

                          #13
                          Depriving hardware of the power that it needs damages it overtime, the opposite of a power spike which kills things instantly.

                          Remove the GPU from the PCI-E slot on the motherboard and connect your screen up to the appropriate video port on the MB.

                          Restore the MBs default factory settings in the BIOS, they are sometimes listed as one of the following " factory defaults" “most stable” or on newer boards “optimized” please note that if you have both the “most stable” and the “optimized” options in the BIOS you should choose the most stable" option as in this instance the “optimized” settings are a form of overclocking that can cause instability.

                          Save the new settings, exit the BIOS, restart the computer, test by using the computer as you normally would, post back with an update once you have done this.

                          No rush as I am calling it a day now as I have an early start and busy day ahead.

                          Comment

                          • Jan_cobec
                            PCHF Member
                            • Mar 2023
                            • 8

                            #14
                            Okey,Thank you.I will update you ob Monday because I am going home for the weekend.

                            Comment

                            • phillpower2
                              PCHF Administrator
                              • Sep 2016
                              • 15209

                              #15
                              ???

                              Comment

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