HP Victus 16 crash freeze

[Ruaridh_Macdermot]

Hi, I’d really appreciate some diagnostic help - my gaming laptop often freezes and crashes when I’m playing some games. The thing is it’s a pretty decent laptop and it’s been doing often it since I got it over a year ago. It’s intel i7, 16GB dual core ram RTX3050ti, windows 11. It gets pretty warm but nothing crazy (like gpu to 80c) it freezes with some games even on the lowest possible setting whilst I play on a table. Is just completely freezes and the audio gets stuck and just plays one tone until I shut it off. Nothing shows up on event viewer other than I turned it off incorrectly. It then often (but not always) shows blue screen and clock watchdog timeout. It says it needs to restart but but won’t go past 0% unless I shut it off. What is going wrong? Is it Windows? Or Bios? Or heat? I’m up to date with all drivers etc any help would be greatly appreciated!

[phillpower2]

Thread moved to the appropriate forum.

it’s a pretty decent laptop and it’s been doing often it since I got it over a year ago.

You should have sent it back under warranty right away in all honesty.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

[Ruaridh_Macdermot]

Thanks for your help - this is the Speccy URL

http://speccy.piriform.com/results/AJV4jbmZZs8YXDF6rD7gjNU

[phillpower2]

Operating System
Windows 11 Home Single Language 64-bit
Computer type: Virtual
[COLOR=rgb(184, 49, 47)]Installation Date: 20/02/2023 16:26:13

Windows is shown to be a recent install and looking at the space used on the C: drive it would appear that you upgraded from Windows 10 to Windows 11, is this correct.

Did you check for crash dmps.[/COLOR]

[phillpower2]

Being that the OP has revisited the forum but chose not to reply this thread will be closed.