Random crashes

[misstake13]

Hi,

My pc started to randomly crashes/freezes a month ago. Had a couple bluescreens but it’s been less frequent than crashes.
When it happens screen either goes black or totally frozen. Sometimes it restarts on it’s own but when it doesn’t, I have to use the Psu button.
It happens at random times, whether I’m playing or doing absolutely nothing.

I did a memtest a week ago and one of my ram stick was faulty so I changed it but the problem still occurs.
I also completely reinstalled windows. Reset/Updated my bios and overclock.
It’s really weird cause sometimes, my pc would work for an entire day then crashes several times.
Stress tests, benchs, doesn’t make it crash. No temperature issues so far.
My PSU has been changed some months ago.

Today I noticed that Hwinfo return weird informations, especially my memory timings : 370MHz and my Core clocks : 1223 Mhz.
I suspect my CPU or my board to be faulty but I don’t know…

System :
MSI MEG Z490I UNIFY (MS-7C77)
i9-10850K
DDR4 Corsair Vengeance 16GB (2x8GB) 32000mhz
Corsair SF750
EVGA RTX 3080 XC3 Ultra Gaming
Custom Watercooling
Windows 11

[veeg]

Hello

Download and post.. Download Speccy | Find your computer specs, free!

To post: CCleaner Support Community

Download and run and then post that log..

https://www.sysnative.com/forums/pag...collectionapp/

[misstake13]

Thanks for your answer. Here are the reports :

Speccy http://speccy.piriform.com/results/h...TbYgZaMfQCvs66
GSI : https://files.catbox.moe/3kwywr.zip
Synastive : https://files.catbox.moe/34ybmp.zip

https://www.getsysteminfo.com/report/22d56d7afe681f43d73ba9558efcf1e1

[Malnutrition]

Dump: 121022-7421-01.dmp (10.12.2022 20:28:51)
Code: 0x101 - CLOCK_WATCHDOG_TIMEOUT
Process: System, probably caused by: Unknown_Image
Third-party modules in the stack: usbaudio.sys
Third-party modules in the Raw Stack: [COLOR=rgb(184, 49, 47)]ibtusb.sys, usbaudio.sys
FAILURE_BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_14_PROC_ANALYSIS_INCONCLUSI VE!unknown_function

Dump: 121022-7437-01.dmp (10.12.2022 13:43:27)
Code: 0x50 - PAGE_FAULT_IN_NONPAGED_AREA
Process: System, probably caused by: nvlddmkm.sys
Third-party modules in the stack: [COLOR=rgb(184, 49, 47)]nvlddmkm.sys
FAILURE_BUCKET_ID: AV_R_INVALID_nvlddmkm!unknown_function

Dump: 121222-7812-01.dmp (12.12.2022 18:29:26)
Code: 0x50 - PAGE_FAULT_IN_NONPAGED_AREA
Process: System, probably caused by: [COLOR=rgb(184, 49, 47)]nvlddmkm.sys
Third-party modules in the stack: nvlddmkm.sys
FAILURE_BUCKET_ID: AV_R_INVALID_nvlddmkm!unknown_function

Dump: 121222-12750-01.dmp (12.12.2022 19:12:24)
Code: 0xA - IRQL_NOT_LESS_OR_EQUAL
Process: System, probably caused by:[COLOR=rgb(184, 49, 47)] memory_corruption
FAILURE_BUCKET_ID: AV_nt!MiReleaseSmallPteMappings

---

Disable XMP in your Bios.

Clean old usb drivers.

[ul]
[li]Remove All usb connected items from the computer, only leave the mouse and keyboard installed.[/li][li]Download drivecleanup.zip to your desktop.[/li][li]CLICK HERE to determine whether you’re running 32-bit or 64-bit for Windows.[/li][li]Once the determination has been made, open either the 32-bit or 64-bit folder.[/li][li]Right Click the .exe on the inside of the folder, and Run as Administrator.[/li][li]A command prompt window will open, telling you what has been removed upon completion.[/li][li]Reboot your machine.[/li][li]Check the issue.[/li][/ul]

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Uninstall the following with Geek uninstaller.

Driver Easy 5.7.3 - 5.7.3

---

Reset your Hosts file.

[ol]
[li]Click here to download RstHosts v2.0[/li][li]Save the file to your desktop.[/li][li]Right Click and Run as Administrator.[/li][li]Click on Restaurer, then click OK at the prompt.[/li][li]This will restore the default host file.[/li][/ol]

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Open a notepad and copy the content of the code box below, paste into open notepad and save it to your desktop as clean.bat then right click on clean.bat and run as admin.

[COLOR=rgb(184, 49, 47)]Do not copy the word Code:

@echo off
wmic /Namespace:\\root\default Path SystemRestore Call Enable "%SystemDrive%"
WMIC /Namespace:\\root\default Path SystemRestore Call CreateRestorePoint "BatchRestorePoint", 100, 10
fsutil resource setautoreset true c:\&fsutil usn deletejournal /d /n c:
powercfg.exe /setactive 381b4222-f694-41f0-9685-ff5bb260df2e
powercfg -hibernate off
bitsadmin /reset /allusers
nbtstat -R
nbtstat -RR
netsh winsock reset all
netsh winsock reset catalog
netsh winhttp reset proxy
netsh int tcp set heuristics disabled
netsh int tcp set global rss=enabled
netsh int tcp set global autotuninglevel=normal
netsh interface httpstunnel reset all
netsh interface portproxy reset all
netsh interface ip delete arpcache
netsh advfirewall reset
netsh advfirewall set allprofiles state On
wmic nicconfig where (IPEnabled=TRUE) call SetDNSServerSearchOrder ("76.76.19.19", "1.1.1.1")
%WINDIR%\SYSTEM32\lodctr.exe /R
%WINDIR%\SysWOW64\lodctr.exe /R
C:\Windows\SYSTEM32\lodctr.exe /R
C:\Windows\SysWOW64\lodctr.exe /R
DISM.exe /Online /Cleanup-Image /StartComponentCleanup
pause
DISM.exe /Online /Cleanup-image /Restorehealth
pause
del /s /q C:\Windows\SoftwareDistribution\download\*.*
del /s /q "%userprofile%\AppData\Local\Microsoft\Edge\User Data\Default\Cache\*.*"
del /s /q "%userprofile%\AppData\Local\Google\Chrome\User Data\Default\Cache\*.*"
del /s /q "%userprofile%\AppData\Local\Opera Software\Opera Stable\Cache\Cache_Data\*.*"
del /s /q "%userprofile%\AppData\Local\temp\*.*"
del /f /s /q %systemdrive%\*.tmp
del /f /s /q %systemdrive%\*.log
del /f /s /q %systemdrive%\*.chk
del /f /s /q %systemdrive%\recycled\*.*
del /f /s /q %windir%\*.bak
del /f /s /q %windir%\prefetch\*.*
ipconfig /flushdns
ipconfig /registerdns
sc stop RasAuto
sc stop RasMan
sc stop SessionEnv
sc stop TermService
sc stop UmRdpService
sc stop RemoteAccess
sc config RasAuto start= disabled
sc config RasMan start= disabled
sc config SessionEnv start= disabled
sc config TermService start= disabled
sc config UmRdpService start= disabled
sc config RemoteAccess start= disabled
sc stop sysmain
sc config sysmain start= disabled
sc stop iphlpsvc
sc config iphlpsvc start= disabled
sc stop DiagTrack
sc config DiagTrack start= disabled
sc stop dmwappushservice
sc config dmwappushservice start= disabled
sc stop WSearch
sc config WSearch start= disabled
sc stop lfsvc
sc config lfsvc start= disabled
del /s /q %ProgramData%\Microsoft\Diagnosis\ETLLogs\AutoLogger\AutoLogger-Diagtrack-Listener.etl
REG ADD HKLM\SOFTWARE\Policies\Microsoft\Windows\DataCollection /v AllowTelemetry /d 0 /t REG_DWORD /f
reg add HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\SQMClient\parameters /v DisabledComponents /t REG_DWORD /d 0xFFFFFFFF
reg add hklm\system\currentcontrolset\services\tcpip6\parameters /v DisabledComponents /t REG_DWORD /d 0xFFFFFFFF
echo "" > %ProgramData%\Microsoft\Diagnosis\ETLLogs\AutoLogger\AutoLogger-Diagtrack-Listener.etl
sfc /scannow
pause
shutdown -r
Exit /B

---

Use O&O shutup ten with suggested and somewhat suggested settings enabled.

Disable windows update, and only enable it once a week to update on your terms not whenever microsoft feels you need an update.

Uninstall Useless to you windows apps with O&O App buster.

---

Completely remove all traces of old graphics driver wit DDU

The tool can be used in Normal mode but for absolute stability when using DDU, Safemode is always the best.

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Boot up into normal mode, and use this tool.

Reboot your machine and see how things are.[/COLOR][/COLOR][/COLOR][/COLOR][/COLOR]

[misstake13]

Hi,
Currently testing my system after performing the to do list.

[misstake13]

So I already got my first crash. I was checking my temps / clocks on hwinfo. (which still return 492 Mhz memclock and 1107 Mhz for my Core clocks)
Crash happen as following :
Black screen, restart, freeze on windows loading, restart from power button, freeze on bios loading, restart, recovery screen, restart, and here I am.

[misstake13]

Unfortunately, I crashed again and I’m unable to restart. Pc keep freezing or restarting during POST.

[Malnutrition]

Can you boot the computer into safe mode?

[misstake13]

I couldn’t restart at all. Pc was crashing before I could even access bios. I unplugged my GPU to be able to restart

[Malnutrition]

@Pyro @PeterOz @Bastet @Rustys

I am tagging some more help, hopefully another will chime in on this.

[Bastet]

Are all drivers up to date?
Is Windows running the latest build - 22H2
When you used DDU did you reinstall the GPU driver? I notice you have 3 GPUs, did you run DDU for all & reinstall the driver?
Is one of the SSD’s internal or external? If external then safely remove the drive & monitor the problem.

[Pyro]

What PSU do you have?

This is my laundry list, it’s a good starting point for troubleshooting and should get you an idea what’s going on:

1. Try running the following programs, also try to keep at least 25-30% of your disks as free space.

Run Disk Cleanup (check all the boxes) this will delete things such as your recycling bin, so make sure you don’t have any files you want to keep.

Run Defragment and Optimize Drives, run this on your drives.

1. Disable any overclocking or changes to power/performance settings

Turn off XMP/any overclocking you may have done (if any)

Settings > System > Power and sleep > Additional power settings
Make sure your power plan is set to balanced, anything else could tamper with the wrong settings and cause issues.

1. Check for Operating System Corruption

Right click on the Windows logo in the bottom left and select Windows Powershell (Admin)
Run these three commands separately:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

These will take a while to run, do not close out of Powershell while they are running, if one fails then move onto the next and then loop back around.

Note: It doesn’t hurt to make a system backup before you make all these changes, save any important files of folders. While these changes shouldn’t cause any issues, better to be safe than sorry.

[Rustys]

Including what they have asked for.

1. Remove the GPU and connect the display directly to the display ports on the motherboard.
2. If you can access the system post new speccy.

[PeterOz]

First thing I think you need to address is the memory

DDR4 Corsair Vengeance 16GB (2x8GB) 32000mhz

This from intel
[HEADING=1]Memory Specifications[/HEADING]
[ul]
[li]Max Memory Size (dependent on memory type)128 GB[/li][li]Memory TypesDDR4-2933[/li][li]Max # of Memory Channels2[/li][/ul]

[misstake13]

Hey, I’m so sorry, I’ve never been notified of your answers on my email.

My PSU is a Corsair SF750. I changed it in june because the gpu cables literally melted in the previous one. (I hade the same one and corsair sent me a refurbished one as a replacement).

(please, note that my pc is an ITX build as I flight very often with it, my case is a meshlicious)

I uninstalled and reinstalled my drivers with DDU et only have one GPU. I usually disable iGPU in bios but since I did a clear CMOS, It’s now enabled.

I have 2 m2 SSDs

I changed my ram last week because memtest returned a faulty stick but I admit that I didn’t test the new pair.
Here are the supported RAM for my motherboard, 3200mhz seems to be compatible.
https://www.msi.com/Motherboard/MEG-...FY/support#mem

also note that that my pc ran without any issues for a quite long time.

My pc works like a charm without the gpu but the said gpu seems to works in my boyfriend’s system (still testing)

Here are the new Speccy report :

http://speccy.piriform.com/results/wlo1Ka0jeqMDvixoEH5qhbn

I’ll do a new memtest aswell as Pyro list now.

Thank you all for your answers.