Another BSOD Issue

[Slytod]

Hoping someone can help. I am running Windows 10 and it randomly crashes out to a blue screen. No error codes, just “SYSTEM SERVICE EXCEPTION”. It’s been happening a while now so difficult to think of anything that changed at the time. But the hardware (apart from a couple of fans) has remained unchanged for years.

Initially I thought it may be because 2 of the fans had apparently failed, and I hadn’t known, but replacing them has changed nothing.

I have tried some suggestions from the Internet such as SFC and DISM. On one occasion one of them found problems and fixed them, but the crash issue remains.

I am presently at my girlfriend’s house and brought the PC over with me to monitor what was happening. Initially it looked as if the issue had gone as it went days running ok, and I wondered if it was because it is not connected to the Internet here; but it has now crashed out twice over the last 2 days.

I assume it may be a driver but have no idea how to identify the cause. And the logs are all very interesting but mean nothing to me.

[COLOR=rgb(41, 105, 176)]Having just looked at you’re ‘read me first’ I’ll try to provide the requested stuff, but the working desktop being upstairs and the one with issues having no Interconnect connection and being downstairs, makes things rather difficult. I’ll see what I can do.

Any help greatly appreciated. Thanks.[/COLOR]

[jmarket]

Good morning @Slytod

First let’s get some information about your system.

What version of Windows 10 are you running?
What are your hardware specs?

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder. Please note that no personal information is collected using this process

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version – SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions

[jmarket]

How big is the zip file?

[Slytod]

3,079 KB

Any idea how one can pass a large file over ?

[Bruce]

@Slytod, do you still need help?
some post in this thread may have been lost in a recent forum crash.

[jmarket]

@Slytod Could you please repost the link?

The post you made the other day is corrupted and unfortunately has been deleted

[Slytod]

Yes the situation hasn’t changed, but so far the BSOD hasn’t appeared for a few days. I’ve no doubt it will sometime though. It’s late, will have to post again in the morning.

[Rustys]

Post the most recent dump files that may help it be able to get it attached.

[Slytod]

https://drive.google.com/file/d/1b1oLFKVRsISiuZuuUCwmTAwiW7QTD13g/view?usp=sharing

[jmarket]

Well I have some bad news for you Slytod.

I analyed your most recent dump file and it doesn’t look good:

SYMBOL_NAME:  PAGE_NOT_ZERO

MODULE_NAME: hardware

IMAGE_NAME:  hardware_ram

STACK_COMMAND:  .cxr 0xffff81012baf0920 ; kb

FAILURE_BUCKET_ID:  PAGE_NOT_ZERO_0x3B_c0000005

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {e53488a4-f53d-5828-4e8b-03e3e9cba4c2}

Followup:     MachineOwner
---------

 *** Memory manager detected 3 instance(s) of page corruption, target is likely to have memory corruption.

This points to faulty RAM. Not always, but this particular crash was caused by a hardware fault.

[Slytod]

Ok, thanks. More pricey than a free driver, but I can reseat RAM, and replace if a particular board can be identified. Have you suggestions on the best, free way of testing RAM ?

[jmarket]

I would run MemTest. It’s completely free.

[Rustys]

While in there reseating the RAM do the data and power cables maker that they did not come loose.

Depending on how may passes you run Memtester it may not find anything.

How many sticks of ram do you have in the system?

You could test each one in each one of the slots one at a time and see how the system runs.

[Slytod]

Is Memtest 86 what you refer to ? I’ve downloaded that but looks like I need to find an unused USB drive to install it on.

All 6 banks of RAM are filled.

Will removing 5 banks st a time, cause issues ? Actually, IIRC I think they need to be installed in pairs.

[Rustys]

Is Memtest 86 what you refer to ?

Yes

Will removing 5 banks st a time, cause issues ? Actually, IIRC I think they need to be installed in pairs.

If it requires pairs then try it in pairs have to refer to the manual for which banks to use.

What was the outcome after reseating everything?