Audio drivers error

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • DarkRed
    PCHF Member
    • Aug 2021
    • 20

    #1

    Audio drivers error

    I recently tried to update my Realtek audio drivers and my dell laptop couldn’t boot up after that.

    After some tries Windows automatic repair showed a 0x00000185 error and the info was “A required device isn’t connected or can’t be accessed”.

    Then I finally disabled audio in my bios settings and thank God, that worked and the device booted up. But as you guessed, there is no audio now and there is no audio drivers showing in the Device manager. So I don’t know what to do. I haven’t even turned off pc after this.

    Help please.
  • Rustys
    PCHF Member
    • Jul 2016
    • 7862

    #2
    Follow the posting instructions here for this section.

    Comment

    • Bruce
      PCHF Moderator
      • Oct 2017
      • 10699

      #3
      while we wait for the BSOD logs, what process did you use to update the audio drivers?
      where did they come from, what was the new version, what was the old version?

      Comment

      • DarkRed
        PCHF Member
        • Aug 2021
        • 20

        #4
        Originally posted by DarkRed
        I recently tried to update my Realtek audio drivers and my dell laptop couldn’t boot up after that.

        After some tries Windows automatic repair showed a 0x00000185 error and the info was “A required device isn’t connected or can’t be accessed”.

        Then I finally disabled audio in my bios settings and thank God, that worked and the device booted up. But as you guessed, there is no audio now and there is no audio drivers showing in the Device manager. So I don’t know what to do. I haven’t even turned off pc after this.

        Help please.
        Originally posted by Rustys
        Thank You for replying. I have attached the minidump file.

        Comment

        • DarkRed
          PCHF Member
          • Aug 2021
          • 20

          #5
          Originally posted by Bruce
          while we wait for the BSOD logs, what process did you use to update the audio drivers?
          where did they come from, what was the new version, what was the old version?
          Ok I was using the Microsoft high definition audio drivers and wanted to switch back to Realtek (When I first got the system, it was Realtek). But this driver dated 6.1.2021 was showing errors and couldn’t install. Tried many versions of that file from many sites. Then I updated to ‘Realtek audio’ through device manager and that worked. But my headphones were not getting detected. At this moment I lost it and unchecked the show compatible hardware option and installed same driver dated 6.1.2021. That worked but still I couldn’t open the audio manager and the headphones were getting detected . I went back and installed the previous version ones (dated 2019, don’t remember exactly) and that’s when it couldn’t boot up.

          Thank You for Replying

          Comment

          • DarkRed
            PCHF Member
            • Aug 2021
            • 20

            #6
            This is the minidump file.

            Comment

            • DarkRed
              PCHF Member
              • Aug 2021
              • 20

              #7
              Originally posted by DarkRed
              Ok I was using the Microsoft high definition audio drivers and wanted to switch back to Realtek (When I first got the system, it was Realtek). But this driver dated 6.1.2021 was showing errors and couldn’t install. Tried many versions of that file from many sites. Then I updated to ‘Realtek audio’ through device manager and that worked. But my headphones were not getting detected. At this moment I lost it and unchecked the show compatible hardware option and installed same driver dated 6.1.2021. That worked but still I couldn’t open the audio manager and the headphones were getting detected . I went back and installed the previous version ones (dated 2019, don’t remember exactly) and that’s when it couldn’t boot up.

              Thank You for Replying
              *were not getting detected.

              Comment

              • DarkRed
                PCHF Member
                • Aug 2021
                • 20

                #8
                One more thing.
                BSOD error showed RTKVHD64.sys failed.

                Comment

                • Rustys
                  PCHF Member
                  • Jul 2016
                  • 7862

                  #9
                  why not download and install the drivers from the Dell site for your system?

                  Comment

                  • DarkRed
                    PCHF Member
                    • Aug 2021
                    • 20

                    #10
                    Originally posted by Rustys
                    why not download and install the drivers from the Dell site for your system?
                    Yeah when I searched manually in the site it showed an option of “Realtek-High-Definition-Audio-Driver_MMJNT_WIN_6.0.9107.1_A19” but couldn’t install ( Screenshot and log given below). It wouldn’t show me any option for audio drivers automatically because I have disabled audio through BIOS.

                    Comment

                    • DarkRed
                      PCHF Member
                      • Aug 2021
                      • 20

                      #11
                      Guys, would launching windows in safe mode work as it won’t have the audio enabled? If yes, is there some way to boot into safe mode from BIOS??

                      Comment

                      • DarkRed
                        PCHF Member
                        • Aug 2021
                        • 20

                        #12
                        @Rustys @Bruce Thank you again for the support. I booted into safe mode, changed the drivers and it’s fixed. Thank you so much.

                        ( I am new here. How do I close the thread:giggle: )

                        Comment

                        • phillpower2
                          PCHF Administrator
                          • Sep 2016
                          • 15206

                          #13
                          Glad you got it sorted and thanks for letting us know how, thread closed accordingly (y)

                          Comment

                          Working...