BSOD every 30-40 minutes no specific applications open causing it.

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • Eughurt
    PCHF Member
    • Jul 2021
    • 14

    #16
    Yes, I believe they were uninstalled when those crashes happened at the very least I’m sure one of them were. Another crash happened as I was trying to do all this.

    Comment

    • phillpower2
      PCHF Administrator
      • Sep 2016
      • 15209

      #17
      Same Bugcheck 0x18 REFERENCE_BY_POINTER crash as the majority of your other crashes.

      There are still traces of McAfee on the computer, use Autoruns to find and delete the following entry, see To Disable or Delete? info here for β€œhow to”

      β€œmfencbdc01” "McAfee Inc.: " β€œβ€ β€œFile not found: \Device\mfencbdc01.sys” β€œβ€ β€œβ€

      I recommend that you also uninstall EasyAntiCheat as it is renowned for causing problems, plenty of examples here

      Comment

      • Eughurt
        PCHF Member
        • Jul 2021
        • 14

        #18
        I removed the remaining McAfee file and just to play safe removed a malwarebytes extension and just restarted. It looks like easyanticheat is necessary to run certain games so I’ll keep it for now as it doesn’t seem like loading multiplayer games is an issue.

        Comment

        • Eughurt
          PCHF Member
          • Jul 2021
          • 14

          #19
          Had another crash. Looks like its the PNP related one.

          Comment

          • Eughurt
            PCHF Member
            • Jul 2021
            • 14

            #20
            It doesn’t seem like the other crashes are happening anymore which is fantastic as they were a lot more frequent I may be able to use this computer to get things done now, thank you so much for that!
            The other crashes have been going on for a bit longer and I think I’ve noticed have mostly or always happened when my computer went to sleep. I’d turn it back on and it would ask for recovery options.

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15209

              #21
              Great news (y)

              The less problematic/your latest crash was caused by DellSupportAssist software, this is a known bug so uninstall DellSupportAssist, restart the computer and test by using the computer as you normally would, see how it goes for a few days then get back to us with an update - before if the issue happens again.

              Comment

              • Eughurt
                PCHF Member
                • Jul 2021
                • 14

                #22
                I haven’t experienced any issues with the crashes since the last reply, thank you so much for helping! Being able to use my computer for longer than an hour at a time has definitely increased my productivity so again thank you! It had me nervous as this computer is very new.
                I’ll make sure to come here again if I have any problems in the future. It’s a lot more helpful to directly talk to someone than to do my own - not as informed - research.

                Comment

                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15209

                  #23
                  You are most welcome and thank you for letting us know that all is now well with your computer (y)

                  Comment

                  Working...