Bluescreen problems

[JTM]

When I first got my computer I would get the occasional bluescreen. Then one day it started bluescreening a lot, then every time it would try to boot back up, it would bluescreen again.

I tried to Reset this PC recovery option after trying some of the others and they didn’t fix it. I selected a local install. As it would try to reinstall Windows, it would fail many times. I kept trying and eventually got Windows back up and running.

I thought the problem was fixed but 2 days ago it once again bluescreened and would bluescreen every time it tried to boot up. I tried Startup Repair, booting into Safe Mode, using a Restore Point, and none of them fixed the problem. This time if I tried to Reset this pc, it would fail right away saying there was a problem and it couldn’t reinstall Windows and all I could do was click cancel.

I contacted hp support and they had me reset the bios then had me run tests on the hard drive, ram, and cpu which all passed. He said it wasn’t a hardware problem and I needed to reinstall Windows from a usb drive. They said that if there are corrupt Windows files, that when you do a “reset this pc” and install from local, that those same corrupt files will still be there. They said if I used the Windows media creation tool and installed from a usb it should fix it.

I made the Windows usb drive with the media creation tool and used it to reinstall Windows. As it was installing, I kept getting bluescreens, which I found very strange why it would be getting bluescreens at this point if its not a hardware problem. After trying over and over, eventually Windows got installed.

When Windows got installed, I ran SFC and it said it found corrupt files and fixed them, which I found very strange why it would have corrupt files on a clean install I had just completed.

RIght now the computer is up and running but I am very nervous about whether it is really fixed or not at this point.

What would you do? I would love to do some thorough tests to try to see if everything is really ok or not. The last time I reinstalled Windows I thought it was ok but it didn’t take long before I was back in a loop of bluescreen crashes.

[phillpower2]

Best thing that you can do is make sure that you keep Windows fully up to date an if not one already install the chipset drivers for the motherboard.

[JTM]

Ok thank you I will do that. I’m not at that computer right now, but for the chipset drivers for the motherboard, you update those in device manager don’t you?

[phillpower2]

The chipset drivers either need to be installed from a disk that shipped with the MB or by downloading them direct from the MBs home page, if you don`t use one of these methods Windows may well download and install a version of the drivers that are incompatible which will cause you no end of trouble.

[JTM]

It’s a prebuilt system I got from HP so I’m not sure about what motherboard it has. Thanks for the tip about not letting Windows update the drivers!

[JTM]

I don’t know how to mark this as solved but I appreciate your advice. So far so good on the new install.

[phillpower2]

You are welcome and thanks for the follow up (y)

Final nag from me, be sure to create a new system restore point before you install any new drivers, programs or major Windows updates.