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Hello there,
For the last 3 days I’ve been having constant pc freezes while playing this specific game (PUBG-Steam), it doesn’t happen with any other game or program on my system.
I play for about 5-10mins and the pc suddenly freezes and I need to turn it off at the power button. I get no error message. I’ve updated all my drivers and windows is up to date. Initially I though the problem might have been with the latest NVIDIA driver update (since the timing of the crashes was coincidental with the installation), so I rolled back to the one before, but the problem persisted. Before the first crash, the day before, I had been playing the game normally, no crashes no problems, computer is not new, and the only thing that I can remember that got updated was NVIDIA driver + experience program.
I suspected it might have been related to my AV/firewall Norton, as it keeps blocking the anticheat service and game from reading the AV process ( Printscreen1 Printscreen2 sorry it’s in portuguese, can’t seem to change language w/o reinstalling Norton). I have given all the permissions available on the firewall to this process. I have changed the processes to have admin rights. I’ve checked that AV log further, and long before I got the crashes, the AV has been consistently blocking the same access, so I’m not sure anymore Norton is the cause.
I’ve had HWmonitor and task manager open during gaming , and the temperatures don’t go over 60ºc nor do I run out of RAM or processing power.
Tried gaming after a fresh game install and running sfc /scannow and only the game froze, I was able to terminate the process in the previously opened task manager (2nd screen, as the 1st screen becomes completly frozen and doesn’t allow me to alt tab anything there).
Speccy
Seasonic SSR-650FX FOCUS Plus Gold 650W (80+Gold, ATX 12V) PSU
Thanks in advance!
Ps.: I didn’t find any recent dmp files in the minidump folder to upload
For the last 3 days I’ve been having constant pc freezes while playing this specific game (PUBG-Steam), it doesn’t happen with any other game or program on my system.
I play for about 5-10mins and the pc suddenly freezes and I need to turn it off at the power button. I get no error message. I’ve updated all my drivers and windows is up to date. Initially I though the problem might have been with the latest NVIDIA driver update (since the timing of the crashes was coincidental with the installation), so I rolled back to the one before, but the problem persisted. Before the first crash, the day before, I had been playing the game normally, no crashes no problems, computer is not new, and the only thing that I can remember that got updated was NVIDIA driver + experience program.
I suspected it might have been related to my AV/firewall Norton, as it keeps blocking the anticheat service and game from reading the AV process ( Printscreen1 Printscreen2 sorry it’s in portuguese, can’t seem to change language w/o reinstalling Norton). I have given all the permissions available on the firewall to this process. I have changed the processes to have admin rights. I’ve checked that AV log further, and long before I got the crashes, the AV has been consistently blocking the same access, so I’m not sure anymore Norton is the cause.
I’ve had HWmonitor and task manager open during gaming , and the temperatures don’t go over 60ºc nor do I run out of RAM or processing power.
Tried gaming after a fresh game install and running sfc /scannow and only the game froze, I was able to terminate the process in the previously opened task manager (2nd screen, as the 1st screen becomes completly frozen and doesn’t allow me to alt tab anything there).
Speccy
Seasonic SSR-650FX FOCUS Plus Gold 650W (80+Gold, ATX 12V) PSU
Thanks in advance!
Ps.: I didn’t find any recent dmp files in the minidump folder to upload
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