PC Crashes and causes BSoD

[phillpower2]

We can see three things in the log, problems with Windows which were mentioned previously, the storage device that Windows is on is too small so is running out of free storage space and last but not least a physical problem with drive 0

We need to take a look at Windows and possibly the drive that it is stored on,

1 Drive c: () (Fixed) (Total:111.16 GB) (Free:13.35 GB) NTFS

Being so low on free storage space will prevent Windows from installing major updates in the long term and in the short term it can prevent services running such as generating crash dmps and Shadow Copy.

Error: (02/25/2021 08:46:50 PM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Two things for you to do, most important first (see canned explanation below);

(1) Free up some storage space on the C: partition. **

(2) Upload a screenshot of CrystalDisk info “how to” below;

Download and run CrystalDisk info standard edition from here

Run the program, grab any screenshots and attach to your next reply for us.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… after typing in any response you have… click Attach file to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

** Explanation for #(1);

For Windows to be able to run efficiently and to be able to update, on a mechanical HDD you need to have between 20 and 25% of the partition or drive available as free storage space at all times and on an SSD between 10 and 20%, if you don`t you risk Windows becoming corrupt or not being able to update which also puts you at risk of malware attack.

Data only storage devices should not be allowed to get any lower than 10% of free storage space of the full capacity of the drive/partition on the drive, this also to avoid data corruption.

Please note that storage devices can physically fail if the amount of free storage space is allowed to drop below the required 10 or 20/25% minimum.

[adrian1]

ok im going to do the following. if possible i would love if u could be online in the next half an hour or so

[adrian1]

Ok
Here are the screenshots u requests.
However i cant free up anymore space on my C drive, i have the AMD Raedon Software on it for my graphics drivers and not sure if its a problem moving it to D drive or not (it is 12GB).
One thing that’s concerning me is that there’s is a folder called “Windows.Old” and is 29.9GB of space and iv looked through every folder in it and they are all seem to be empty with nothing in them (no files) and when i check check the “properties” of all the folders theirs size is “0 bytes”. Im not sure what this is. Another thing i might is that iv deleted about 2GB of space and it has not yet registered and showed the number 13.2GB of space go down.

[adrian1]

I have freed up alot more space and now i have 38GB of free space on C: Drive, i have deleted the window. Old folder as i dont need it.

[phillpower2]

Your SSD is not 100% healthy but not in dire straits either, look towards getting a new 256GB or above boot SSD when you can.

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter [COLOR=rgb(226, 80, 65)]and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

No rush on this as I may not be around until the morning UK time.[/COLOR]

[adrian1]

Will this download a new windows copy and remove everything i have or just repairs and doesnt affect anything?

[adrian1]

Also do i just follow all the steps in the Windows Repair Tool that u linked me (tweaking.com)?

[phillpower2]

Sorry but both of your questions are already answered in the information that was provided

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter [COLOR=rgb(226, 80, 65)]and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.
[/COLOR]

[COLOR=rgb(226, 80, 65)]
The word repair is there to make sure that people are aware that the tool can only try and fix errors using the present Windows installation and tbh there would be no need for the tool otherwise as Windows own reset or refresh tools are there for reinstalling Windows.[/color]

[adrian1]

ye sorry was just double checking.
Thanks!

[adrian1]

Hey, do i boot the repair in safe mode? and also do i keep the “reset registery permission”, “reset file permission” and "reset service permission checked?

[adrian1]

Ignore the above message, didnt know how to delete it after finding out the answer but anyways, i followed all the steps presented, i performed a clean boot, created restore point and backup and also done the repairing. However after the repair was finished and i restarted my PC, i got a windows message saying that my default browser (chrome) was causing a problem and so the default browser was changed from chrome to Microsoft edge. Another thing, is there anyway to see the results of the repair or something cause i have no idea what issues arose if any etc.

I have order the PSU i previously sent you as i couldn’t find one with 500W. I will be installing the PSU towards end of next week when it is delivered, is there any way to check it when i install it to see if everything is working fine or do i just keep playing games and eventually waiting to see if the current problems im experiences occur?

Thanks for your time!

[phillpower2]

Have you checked for and been able to install any Windows 10 updates since restarting the computer.

Reinstall Chrome and make it your default browser again.

Look on the C: drive/partition for a Windows AIO tool repair log.

I did find a 600W Gold EVGA PSU here but if you don`t mind paying more for the Corsair and its ten year warranty that would be my choice of PSU out of the two.

[adrian1]

ah dam, i thought they would all be priced at around $150 so i went for a brand that i know. Im cut. RIP

in relation to the widnows updates in your reply, iv always been able to install windows updates and i checked for updates however there are none right now.

i have reinstalled chrome and set it as a default browser.

In terms of the log, i have found them where you said they are, would you like me to attach a copy of it?

[phillpower2]

in relation to the widnows updates in your reply, iv always been able to install windows updates a

Sorry but not the case and this was highlighted back in my reply #7;

Windows is shown to have been installed on [COLOR=rgb(226, 80, 65)]23/09/2020, can I ask from where the Windows 10 media for the install came from and why is there so much of a gap between checking for and installing the couple of Windows 10 updates that have actually been installed.

Operating System
Windows 10 Pro 64-bit
Computer type: Desktop
[COLOR=rgb(226, 80, 65)]Installation Date: 23/09/2020 6:58:38 PM
[/COLOR][/COLOR]

[COLOR=rgb(226, 80, 65)][COLOR=rgb(226, 80, 65)]
From your reply #8;

I had to reinstall windows from a USB because my computer wasnt starting up anymore and had to reset it entirely, I had the startup and recovery boot menu and it wasnt turning. As for the updates I’m not sure what you mean.

From my reply #11;

Speccy shows that Windows 10 was installed on September 23rd last year but only one Windows 10 update has been installed since and that there two that are apparently stuck, there are normally only two reasons why Windows would be so far out of date, Windows is not legit and/or Windows is corrupt.

If I am nothing else I am thorough + have a good memory, Windows and Windows updates were both broken and that is why you were asked to run the Windows AIO Repair tool.

No need for the log unless you have any Windows related problems over the next couple of days.[/color][/color]

[adrian1]

Guess not then lol.

I will keep you updated of any crashes or BSODs