Screen turning random color while gaming and PC unresponsive

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  • Miniminq
    PCHF Member
    • Jan 2021
    • 4

    #1

    Screen turning random color while gaming and PC unresponsive

    So a few minutes after I start playing certain games, my monitor will freeze and turn into a random color (pink, cyan, green, black, white, etc.). This problem is also accompanied by the audio getting into a loop the majority of the time. The only way to get out of this is to restart the PC using the power button, only to have the problem repeat itself whenever I launch the game. I’m fairly certain overheating isn’t the issue, as the problem occurs at around 58° C, and whenever I ran Windows Memory Diagnostic there were no errors. Help is greatly appreciated.
    Specs include:
    Processor: Intel Core i9-10850K 10-Core 3.6 GHz
    Motherboard: ASUS Prime Z490-P / MSI Z490-A Pro
    System Memory: 32GB DDR4 3200MHz Digital Storm Performance Series
    Power Supply: 850W Corsair / EVGA / Thermaltake
    Graphics Card: GeForce RTX 2080 SUPER 8GB
  • phillpower2
    PCHF Administrator
    • Sep 2016
    • 15209

    #2
    That is typical of something overheating, this includes the most important of components and the one of which we cannot obtain the temps of, the PSU.
    Originally posted by Miniminq
    Power Supply: 850W Corsair / EVGA / Thermaltake
    An 850W PSU sounds great but it is no good if it does not have the required efficiency rating the build requires.

    What is the brand and model name or number of the PSU.

    Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

    To publish a Speccy profile to the Web:

    In Speccy, click File, and then click Publish Snapshot.

    In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

    Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

    Comment

    • Miniminq
      PCHF Member
      • Jan 2021
      • 4

      #3
      Originally posted by phillpower2
      What is the brand and model name or number of the PSU.
      I believe it is a Thermaltake Toughpower GF1 850W. I also saw TTP-850AH3FCG on the PSU itself.
      Speccy:

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15209

        #4
        Not the best of brands but a fully functional GF1 850W is more than enough for your build.

        Speccy is not too bad but you do have a couple of things that need taking care of, not sure if either are the cause of the issue/s but both equally could be.

        Your RAM is being OCd past what the CPU is comfortable with so rather than have XMP enable you need to go into the BIOS and manually set the RAM to 2933MHz, having 3000MHz instead of 3200MHz capable RAM would have done away with the need to do this.

        The second issue is more serious, you are low on free storage space on the C: partition, why this is bad explained below;

        For Windows to be able to run efficiently and to be able to update, on a mechanical HDD you need to have between 20 and 25% of the partition or drive available as free storage space at all times and on an SSD between 10 and 20%, if you don`t you risk Windows becoming corrupt or not being able to update which also puts you at risk of malware attack.

        Data only storage devices should not be allowed to get any lower than 10% of free storage space of the full capacity of the drive/partition on the drive, this also to avoid data corruption.

        [COLOR=rgb(226, 80, 65)]Please note that storage devices can physically fail if the amount of free storage space is allowed to drop below the required 10 or 20/25% minimum.

        Uninstall as many unused programs, games, videos and music files as you can and get yourself another means of backing up to, post back when you have between 20 and 30% free storage on the C: drive/partition and we can go from there.[/COLOR]

        Comment

        • Miniminq
          PCHF Member
          • Jan 2021
          • 4

          #5
          I freed up space in my SSD as you asked, and now have 41% free storage. When this didn’t work I went into the bios and set the RAM to 2933MHz. The problem persists.

          Comment

          • phillpower2
            PCHF Administrator
            • Sep 2016
            • 15209

            #6
            Both should have been done at the same time in any event so not sure why you expected freeing up the space in particular to do anything, the RAM being OCd too far would be more likely to cause the problem and the lack of free storage space more likely to get your computer infected with malware and/or Windows becoming corrupt and you not being able to boot into Windows at all.

            Post a new Speccy url and do the following two tests for us, don`t worry if Speedfan does not show the same readings as in the attached pic;

            Download Speedfan and install it. Once it’s installed, run the program and post here any information it shows.



            So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

            To capture and post a screenshot;

            Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… after typing in any response you have… click on Upload a File to add the screenshot.

            Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

            Comment

            • Miniminq
              PCHF Member
              • Jan 2021
              • 4

              #7
              Speccy: http://speccy.piriform.com/results/d...WIB1vKcWYAwXTe

              Speedfan:
              [ATTACH type=“full”]7500[/ATTACH]

              HWMonitor:

              [ATTACH type=“full”]7501[/ATTACH][ATTACH type=“full”]7502[/ATTACH][ATTACH type=“full”]7503[/ATTACH][ATTACH type=“full”]7504[/ATTACH]

              Sorry if I come off as a little unlearned, I’m relatively new to this kind of stuff.

              Comment

              • phillpower2
                PCHF Administrator
                • Sep 2016
                • 15209

                #8
                You have gone and clean installed Windows when it was not suggested that you do so, if you would like us to continue assisting you with this it is important that you only do as is asked and not go off and do your own thing, it not only wastes helpers time but is also counter productive as you have now created more work for us

                Generated by Piriform Speccy v1.32.774
                [COLOR=rgb(226, 80, 65)]17 Jan 2021 @ 14:25

                Operating System
                Windows 10 Home 64-bit
                Computer type: Desktop
                [COLOR=rgb(226, 80, 65)]Installation Date: 1/16/2021 2:18:36 PM

                What happened to the 24hrs in between you installing Windows and running Speccy.[/COLOR][/COLOR]

                Comment

                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15209

                  #9
                  Thread closed due to lack of feedback from the OP.

                  Comment

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