BSOD - BCCode: 116 - Win 7 Desktop shuts down randomly & reboots

[phillpower2]

MTB has gone awol twice I`m afraid.

It is late afternoon here in the UK

[paulwb]

I’ve had two crashes this morning already which is unusual, as I’m not using all the monitors and keeping open browser tabs to a minimum.

I can’t do a drive back up as it takes a while and will probably crash, so hopefully this issue can be nailed down soon.

By the way, I was born in Jersey C.I… but have lived in Canada all my life.

[phillpower2]

Your MTB log points towards Windows being corrupt and possibly caused by running crap like this

Also of note is that you have at one time had Malwarebytes installed and that it was not correctly uninstalled which is bad, the orphaned files could be conflicting with Panda and tripping the system up.

I would recommend the following;

Back up any personal data from the C: partition.

Download a Windows 10 ISO. (Still free to install, have your W7 key available as it may ask you for it as part of the install process.)

Download and save to a small thumbdrive the Windows 10 drivers from here.

Clean install Windows 10 then starting with chipset drivers install the drivers for the MB.

Get Windows and Windows Defender fully up to date and your done.

[paulwb]

I plan to upgrade to Windows 10 but assumed that would take some time to get things back to where I want them. I don’t want to lose the settings on my monitor array and trading applications, specifically MT4, which took some time to set up.

A google search says that “[COLOR=rgb(243, 121, 52)]Upgrading[COLOR=rgb(243, 121, 52)] to Windows 10 from Windows 7 is not quite as seamless as the move from Windows 8.1, but it’s close. You get to keep your applications and settings, and the process is simple and leaves you almost no chance to accidentally delete all your apps and data. Jul 29, 2015”

Is this really the case ? At a minimum I’d want to do an image of my C drive before doing the upgrade.

I’ve got too much going on to rebuild an OS and would like a temporary, quicker solution until things normalise somewhat. My mother is 86, had hip replacement surgery recently and is going through a divorce. Plus I’m updating my basement apartment so she can move in. [/COLOR][/COLOR][COLOR=rgb(243, 121, 52)][COLOR=rgb(243, 121, 52)]

[COLOR=rgb(65, 168, 95)]As you’ve stated, the mini dump continually points to the video drivers. I’d like to try that first. What can you suggest about installing NVIDIA drivers and avoiding their telemetry crap … NVIDIA container / backend.log.bak file ?

I’ve used ComboFix with success in the past. Would you recommend running it ? ( Last time I checked, it’s not updated anymore )

thank you[/COLOR][/color][/color]

[phillpower2]

Not sure that you are understanding what has been said, Windows is corrupt as in hosed, you mentioned in your OP that Windows 7 was up to date when in fact it is not as Windows updates have failed to install since July 4th 2020 and likewise Windows Defender has not been updated since August 21st 2020;

Not Installed
[COLOR=rgb(226, 80, 65)]04/07/2020 Update for Windows 7 for x64-based Systems (KB3184143)
Installation Status: [COLOR=rgb(226, 80, 65)]Failed

Installed
[COLOR=rgb(226, 80, 65)]21/08/2020 Security Intelligence Update for Windows Defender Antivirus - KB915597 (Version 1.321.1784.0)

The corruption is there for all to see in the MTB log along with the broken Windows installer problems and being that you have already run the Windows AIO repair tool that includes running SFC but had no success I am not sure what else can be done.

Hardware wise suggest that you address the following, if Windows will allow it that is;

Power Profile
Active power scheme: [COLOR=rgb(226, 80, 65)]High performance

I suggest that you change the Windows Power Plan to Balanced, High Performance is a form of overclocking that is known to cause stability and overheating issues and the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.[/COLOR][/COLOR][/COLOR][/COLOR]

[paulwb]

I understood what was said, which is why I stated that I have plans to upgrade to Windows 10, but figure it will be somewhat of an involved process.

As for Windows 7 updates, I never did the Monthly Rollups but selected Security-only patches to avoid the telemetry and Windows 10 upgrade nag pop ups as per askwoody.com. I thought Microsoft was no longer providing updates for Windows 7 as of June 2020, so I never bothered to check if there were any.

Topic: 2000003: Ongoing list of “Group B” monthly updates for Win7 and 8.1 @ AskWoody

I’m looking for a quick fix to stop this problem, assuming it isn’t specific to a corrupt OS, since this problem only started about 3 weeks ago.

I’ll change the power profile to Balanced as you’ve recommended, do the Windows 7 updates and update the video drivers since each minidump mentions them.

[COLOR=rgb(65, 168, 95)]What can you suggest about installing NVIDIA drivers and avoiding their telemetry crap … NVIDIA container / backend.log.bak file ?

[COLOR=rgb(255, 255, 255)]FYI - changing the Power Options from High Performance to Balanced dropped CPU temp from 50C to 40C !![/COLOR][/COLOR]

[phillpower2]

You have updates from as far back as 2016 that are still failing to install, an example being Update for Windows 7 (KB3184143) which was released 9/19/2016, the last cumulative security update that is failing to install was released in August 2019.

You have both failed Windows and security updates that were released long ago and which should have been installed in order to protect your computer from malware attack, the fact that these updates cannot install is down to Windows being corrupt, perhaps even by malware infection so you may want to get that possibility checked out.

For the GPU drivers, you should do a custom install which will allow you to select what you want to install, be sure to do a clean install so as to get rid of all the present unwanted software,

[paulwb]

Hi phillpower2,

I upgraded to the 2nd most recent NVIDIA drivers, 457.09, in safe mode, and reserved the most recent drivers if I needed to do a clean install. As far as I can tell, the NVIDIA control panel does not provide the option to save your configuration settings and I didn’t have the time to muck around with them if a clean install was done.

After reboot I got error nvspcap64.dll - the solution was to disable NVIDIA ShadowPlay under System Configuration, Startup

I also installed Disable Nvidia Telemetry … let’s see how it works.

Release 1.2.0.24 · Sleepydragn1/Disable-Nvidia-Telemetry · GitHub

CPU temps dropped 10-20C, now ranging 38-41C with all 6 monitors, 15 browser tabs open, live streaming websites which is a great improvement

[ATTACH type=“full” alt=“2020.11.23_6 monitors.15.browser.tabs.open.live.streaming.websi tes-CPU.temp.38-41C.range.JPG”]7197[/ATTACH]

[paulwb]

At 5pm, Nov. 23th, my PC crashed but there was no BSOD or error message after reboot.

My UPS Cyberpower 1500 alarm had done off, had 0% battery and showed OVERLOAD.

The problems reports showed … Video hardware error, and all error types were the same > BCCode 117

[ATTACH type=“full” alt=“2020.11.23_Video.Hardware.errors.JPG”]7198[/ATTACH]

[ATTACH type=“full” alt=“2020.11.21-10.57am_Video.Hardware.errors.JPG”]7199[/ATTACH]

I don’t see any reports or crash info for the shutdown at around 5pm today.

Do you still think this is a software issue or more faulty hardware… a video card or power supply ?

I will check the video card connections and reseat them in case there’s a bad connection.

Let me know your recommendations…

thank you.

[phillpower2]

Do you still think this is a software issue or more faulty hardware… a video card or power supply ?

From my reply #6

looks like two issues going on, one hardware and one software related.

And my reply #14

I suspect all we will see is kernel 41 errors and the computer was not shut down properly etc but lets see what MTB flags up, if the aforementioned are reported it does go some way to supporting the weak/overheating PSU suspicions.

The software issue/s we can do nothing about because Windows is corrupt and hardware wise you are going to need to disconnect all the screens and the both UPS, remove the add on video cards and hook a single display up to the appropriate video port on the MB and test.

If the PC runs stable, try a repair install of Windows 7, see guide here

[paulwb]

The software issue/s we can do nothing about because Windows is corrupt and hardware wise you are going to need to disconnect all the screens and the both UPS, remove the add on video cards and hook a single display up to the appropriate video port on the MB and test.

Thanks for your assessment…

I’ll connect one monitor to the motherboard’s VGA port to test, and then run the Windows 7 repair install.

[phillpower2]

(y)

[phillpower2]

Thread closed due to lack of feedback from the OP.

[phillpower2]

OP request that the thread be reopened.

[phillpower2]

Closed.