BSOD

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • phillpower2
    PCHF Administrator
    • Sep 2016
    • 15206

    #16
    Problems with ESET for yesterday but no sign of ZoneAlarm so what Speccy is detecting looks to be orphaned files that were left behind when you did the uninstall.

    Uninstall anything that we use as and when you see fit.

    Post an Autoruns log for us, see here

    1: Extract the Autoruns Zip file contents to a folder.

    2: Double-click the β€œAutoruns.exe”.

    3: Click on the "Hide Signed Microsoft and Windows Entries” option.

    4: Go to File then to Export As or Save in some versions.

    5: Save AutoRuns.txt file to known location like your Desktop > when you click on File > Save you will then get the option to Save as type, click the drop down tab, change it to Text and then click the Save button.

    6: Attach to your next reply.

    Tutorial here

    Comment

    • Exyztence
      PCHF Member
      • Apr 2020
      • 126

      #17
      File in attachment

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15206

        #18
        All clean (y)

        Last place to check is your browsers for any plug ins, you have Chrome, Edge and Opera list atm, run this to see what plug ins are found for each browser, no install necessary.

        Comment

        • Exyztence
          PCHF Member
          • Apr 2020
          • 126

          #19
          I also used to have opera, it is now uninstalled since, I don’t know, maybe 1-2 months.
          Both in chrome and edge all ,plugins" have red circles.

          Comment

          • phillpower2
            PCHF Administrator
            • Sep 2016
            • 15206

            #20
            You still have Opera on the computer as can be seen in both Autoruns and Speccy.

            No sign of ESET or ZoneAlarm in either browser which is a +

            Comment

            • Exyztence
              PCHF Member
              • Apr 2020
              • 126

              #21
              I can’t find any remainings of opera and when I wanted to uninstall it in the add/remove program it gives an error.
              So now, when our problem with those AVs is solved, should I test my pc? Or should I make some more steps?
              If BSODs happen, I need to just buy a new ram right?

              Comment

              • phillpower2
                PCHF Administrator
                • Sep 2016
                • 15206

                #22
                For now, use the computer as you normally would to see if you get any BSOD.

                See if things run ok for at least the next couple of days only then would I suggest that you consider upgrading your RAM.

                Comment

                • Exyztence
                  PCHF Member
                  • Apr 2020
                  • 126

                  #23
                  The BSOD happened twice. I mean, my computer froze as always but didn’t give BSOD, it was just my screen, I couldn’t move the mouse or click anything so I had to restart it with a button. Minidumps haven’t created. Do you think it is a memory bottleneck as u said earlier?

                  Comment

                  • phillpower2
                    PCHF Administrator
                    • Sep 2016
                    • 15206

                    #24
                    What was the computer being used for at the time.

                    For now I would suggest that you leave just the two matching sticks of RAM in the computer, without knowing what the computer was being used for we cannot comment on any bottleneck but having an odd stick could be causing issues, 16GB of RAM is plenty + it will not affect the speed as the matching sticks are what is slowing down the odd stick.

                    Comment

                    • Exyztence
                      PCHF Member
                      • Apr 2020
                      • 126

                      #25
                      I was using the browser in both cases.
                      Maybe I will pull out 2x 2133 and check my PC on 2666? Or should I remove one 2133 and leave 2666 + 2133

                      Comment

                      • phillpower2
                        PCHF Administrator
                        • Sep 2016
                        • 15206

                        #26
                        So no load on the computer whatsoever.

                        Your RAM question was already addressed in my reply #24 :whistle:

                        Comment

                        • Exyztence
                          PCHF Member
                          • Apr 2020
                          • 126

                          #27
                          The computer has frozen again and luckily (or unfortunately) it crashed (dpc_watchdog_violation as always) and this time a minidump file was created. During this time, I had a browser running on my computer and the game was minimized in the background. Tomorrow morning, when I get up, I will take out these RAM sticks and test as you said in reply #24.
                          Minidump file in the attachment, if you could have a look at it, maybe we will find out something new, but anyways I will do things as u mentioned in reply #24.
                          Greetings,
                          Oliwer.

                          Comment

                          • Exyztence
                            PCHF Member
                            • Apr 2020
                            • 126

                            #28
                            BSOD again but this time a new one - IRQL less or not equal, which I think is related to RAM? I might be wrong.
                            Minidump in attachement

                            Comment

                            • phillpower2
                              PCHF Administrator
                              • Sep 2016
                              • 15206

                              #29
                              First crash was network related Name tcpip.sys

                              Second only mentions a game called Among Us but nothing driver related, could be memory related or even your AV complaining.

                              Did either crash happen when you only had the two matching sticks of RAM in the board.

                              Comment

                              • Exyztence
                                PCHF Member
                                • Apr 2020
                                • 126

                                #30
                                Hi.
                                No, those crashes were still on my 3 sticks of RAM. I haven’t had time yesterday to pull it out, gonna do it today and update you if anything happens on those 2 sticks.
                                Greetings

                                Comment

                                Working...