Random BSODs (WIN10)

[phillpower2]

The last two crashes were Steam related, the one before that was caused by the Intel gigabit adapter and namely the e1r68x64 drivers, the earliest of the crashes was Discord, the one thing that connects each of the crashes is the network adaptor being in use, create a new folder on your desktop and name it network drivers, download and save to the folder the LAN drivers from here then do the following;

Create a new system restore point.
Uninstall the present LAN drivers.
Restart the computer in Safe Mode only (No Networking)
Install the LAN drivers that you saved to the folder on the desktop.
Restart, test by using the computer as you normally would.
Post back with an update when you are ready.

Should you get any further BSOD, when you post back can you include a new Speccy url and any latest dmps.

Just a fyi: the latest crash was caused by Steamwebhelper.exe which has a potential to be malware related which if it looks to be the case means that we will have to get you some malware removal assistance from a security expert over on those forums, info on Steamwebhelper.exe here please note that this is for information purposes only and I am not suggesting that you use or follow anything that may be suggested at the link.

[veeg]

Any updates?

[Geke]

Hi, i did it but it’s still the same. I don’t think steamwebhelper is an issue, it comes with steam, everybody that downloads steam has it and nobody has BSODs or anything like that. I deleted the dmps by accident but when i have one i’ll post it. I was wondering if after all these things we’ve done and the problem is still there, maybe it’s just the hardware and there’s nothing we can do about it? Thanks guys, cheers!

[Geke]

http://speccy.piriform.com/results/mnBGVam2O7AwV3I16jC18RB

[phillpower2]

What did you do?

Your latest crash is again related to Network device problems, the cause this time was the Ndu.sys drivers which are related to the Windows Network Data Usage Monitoring driver, see attachment below + Ndu.sys | Sysnative Forums

Something real strange going on with your updates, some still shown to be in the installing process and some are dated 464 years into the future :unsure:

Not Installed
[COLOR=rgb(184, 49, 47)]6/14/2484 9NBLGGH4LS1F-Microsoft.StorePurchaseApp
Installation Status: Failed
9NBLGGH4LS1F-1152921505691097440
[COLOR=rgb(184, 49, 47)]6/14/2484 9WZDNCRDTBJJ-MICROSOFT.GETSTARTED
Installation Status: Failed
9WZDNCRDTBJJ-1152921505691041862
[COLOR=rgb(184, 49, 47)]6/14/2484 9WZDNCRFJBMP-MICROSOFT.WINDOWSSTORE
Installation Status: Failed
9WZDNCRFJBMP-1152921505691097324
[COLOR=rgb(184, 49, 47)]6/14/2484 9NCBCSZSJRSB-SpotifyAB.SpotifyMusic
Installation Status: Failed
9NCBCSZSJRSB-1152921505691085391
[COLOR=rgb(184, 49, 47)]9/10/2020 2020-09 Actualización acumulativa para Windows 10 Version 2004 para sistemas basados en x64 (KB4571756)
Installation Status: In Progress
Instale esta actualización para resolver problemas en Windows.
Para obtener una lista completa de los problemas incluidos en
esta actualización, consulte el artículo de Microsoft Knowledge
Base asociado para obtener más información. Después de instalarla,
es posible que deba reiniciar el equipo.
[COLOR=rgb(184, 49, 47)]8/28/2020 2020-05 Microsoft Edge Update de Windows 10 Version 2004 para sistemas basados en x64 (KB4559309)
Installation Status: In Progress
Esta actualización ofrece las últimas actualizaciones de funciones
y calidad de Microsoft Edge.
8/16/2020 Actualización de inteligencia de seguridad para Microsoft Defender Antivirus - KB2267602 (Versión 1.321.1530.0)
Installation Status: Failed
Instala esta actualización para revisar los archivos que se usan
para detectar virus, spyware y otro software potencialmente no
deseado. Una vez instalado este elemento, no se puede quitar.[/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR]

[Geke]

I did what you said about the LAN drivers. Definitely there’s something strange going on, im quite sure at this point it’s hardware related right? So i think the best it’s to do the RMA. What do you think?

[phillpower2]

It has been a week since your last post, any further BSOD since.

The strange update behaviour is nothing to do with your hardware and is software related.

[Geke]

http://speccy.piriform.com/results/2K3Z7OptYziMbRTZU3SQxvy

[phillpower2]

Epic games launcher is flagged in two of the four dmps with the other two only flagging the generic nt cause, APC_INDEX_MISMATCH was flagged in three of the four dmps and this points towards Windows itself as being the cause of the crashes, based on the weird update behaviour I suggest that we take a look at Windows;

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

[phillpower2]

Thread closed due to lack of feedback from the OP.