Random BSODs (WIN10)

[phillpower2]

Any update for us Geke?

[Geke]

Hey Phill, sorry i’ve been really busy so i couldn’t use the computer very much. Today i’ll start with the driver verifier and will post the results or if any BSOD happens.

[phillpower2]

No problem, the below is a standard forum response so that dormant threads do not get kept asking for an update.

To avoid us having to ask for an update every couple of days we will close this thread until the OP has the time available to work towards resolving the issue, PM a member of staff when you are ready and the thread can be reopened.

[phillpower2]

OP request via PM, thread reopened.

[Geke]

I did the driver verifier method and it crashed 6 times in a row within 30 or 40 seconds of booting, the i disabled the driver verifier, restarted the pc and the fast crashes stopped. Here i attach the files. Cheers!

[phillpower2]

Same cause of each crash which was Human Interface Device (HID) drivers.

Check the Device Manager for any yellow ! or red Xs against any device/s listed under HID and the same for the USB hubs etc, HID include such things as USB keyboards, mice, headsets and wireless dongles to name just a few things.

[Geke]

I see no ! or X under HID, what should i do?

[phillpower2]

Please post a new Speccy url + the following two logs;

Download and run DriverView which you can get from here

Save the results to text and attach to your next reply for us and then;

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

[Geke]

Here it goes Phill. http://speccy.piriform.com/results/Y...C4TbDkU8fDOK4A

[phillpower2]

The most recent problems are browser related and nothing to do with the previous issue/s - is Chrome set as your default browser.

The drivers that we were looking for are installed but out of date, create a new system restore point then download an install version [2.07.21.306] of the chipset drivers and version F30a of the BIOS from here

Speccy is showing a couple of old Windows updates are still installing, can you check your Windows update and Definitions history to see if they are installed.

[COLOR=rgb(184, 49, 47)]9/10/2020 2020-09 Actualización acumulativa para Windows 10 Version 2004 para sistemas basados en x64 (KB4571756)
[COLOR=rgb(184, 49, 47)]Installation Status: In Progress
Instale esta actualización para resolver problemas en Windows.
Para obtener una lista completa de los problemas incluidos en
esta actualización, consulte el artículo de Microsoft Knowledge
Base asociado para obtener más información. Después de instalarla,
es posible que deba reiniciar el equipo.
[COLOR=rgb(184, 49, 47)]8/28/2020 2020-05 Microsoft Edge Update de Windows 10 Version 2004 para sistemas basados en x64 (KB4559309)
[COLOR=rgb(184, 49, 47)]Installation Status: In Progress
Esta actualización ofrece las últimas actualizaciones de funciones
y calidad de Microsoft Edge.
[COLOR=rgb(184, 49, 47)]8/16/2020 Actualización de inteligencia de seguridad para Microsoft Defender Antivirus - KB2267602 (Versión 1.321.1530.0)
[COLOR=rgb(184, 49, 47)]Installation Status: Failed
Instala esta actualización para revisar los archivos que se usan
para detectar virus, spyware y otro software potencialmente no
deseado. Una vez instalado este elemento, no se puede quitar.

When was the last time that you had any BSOD.

You have a fair few USB devices installed which means that if we have to take the long winded route of uninstalling them all and then reinstalling them one at a time and then testing the system it could take us a while to get through them, something for you to do for us first though;

Download Process Explorer which you can obtain from here

Save it to your desktop then run it (Vista or Win7 - right click and Run as Administrator).

View, Select Column, check Verified Signer, OK

Options, Verify Image Signatures

Click twice on the CPU column header to arrange things by CPU usage, this will put the services with the highest CPU usage at the top of the log.

Wait a minimum of a minute for things to settle down then grab an expanded/full screen screenshot and attach it to your next reply for us

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… after typing in any response you have… click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.[/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR]

[Geke]

Hey Phill.
Yes, Chrome is my default browser.
Installed the F30 BIOS actualization and the chipset drivers. No problems.
I think yesterday i had a BSOD, almost every day i have multiple BSODs.

[phillpower2]

Apologies for the delay, not been able to be around for a few days

Your CPU usage is shown to be very low which is good but there appears to be a problem with Calculator.exe

Did you have the Windows own calculator app running when you took the above screenshot.

Did you check to see if the Windows 10 and the Definitions updates that I highlighted had been successfully installed.

[Geke]

Hey Phill. I don’t think i had the calculator running. Yes the updates are fully installed.

[phillpower2]

Thanks, any more BSOD

[Geke]

Yes, here they are. They are still the same frequency and random always but never while gaming.