Random BSODs (WIN10)

[Geke]

Windows update says it’s all up to date. Yesterday i installed the latest ones. I don’t think i have anything non legit. The thing i can say about the BSODs is that they NEVER happen when i’m playing a game, which is rare if it’s a hardware problem i think.
Should i try another RAM stick i have that i know that works and see what happens?

[phillpower2]

Not sure what is going on with the updates as Speccy shows that two are still in progress but if you check the installed updates in Speccy one of the stuck updates is shown to have been installed (KB4565503)

You would know if you have non legit software on the computer as you would have obtained the said software without paying for it.

Agree that crashes would normally happen when you were gaming but software and hardware could be equally as to blame, you have 32GB of RAM but even when gaming you will most likely not even use 8GB of it with most games and likewise you have software and drivers on the computer that are not continually used, short version, not all resources are used all of the time which is why such issues can be so random, this is why keeping a note of what the computer was being used for at the time of any crash is helpful, you can spot any pattern if a problem persists.

Hold off on testing the RAM for now, your most recent issues are Windows and Gamers Club AC Launcher related and the latter comes into the security risk area, the MTB log Description: The EMAC-Kernel-x64 service failed to start due to the following error is Windows grumbling about the Gamers Club AC Launcher, see info here

[Geke]

I understand perfectly. Everything i downloaded so far is free or paid for i think. I was aware of the GC launcher issue, but like all my friends and thousands of people use it i didn’t think much of it. Also it looks like it has been parched since 2017 and it no longer injects that thing that could look into your pc, but if you suggest i uninstall it, i will without a doubt.
The crashes were there before i downloaded gc anti cheat so that aswell made me dismiss it as a problem.
Thanks again for taking the time to try solving this phill, i really appreciate it. I’ll wait for any instruction on how to follow the troubleshooting. Tomorrow i’ll open the case and see if everything is well connected to the MB and the PSU.

[phillpower2]

Please leave the computer as it is for now and take a look at the below.

Bit of a plan, we test your CPU, GPU and RAM and if that all looks good we will look at Windows and check the health of the SSD that Windows is on.

Use the free versions at the following links;

Stress test your GPU with Furmark

Check your FPS etc with SUPERPOSITION

You are welcome btw

[Geke]

Perfect, won’t touch anything. Just finished the FurMark benchmark for 1 hour. No errors, all perfect.

Here is the result of the superposition.

[phillpower2]

Unable to open your SUPERPOSITION log but no need to in any event as an hour of Furmark suggests that there is zero wrong with your hardware, next check is Windows;

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

Any repair log created will be found on the C: drive so on completion of running the AIO tool can you find and attach the log to your next reply for us.

[Geke]

I did it, is this the log file you’re refering to?

[phillpower2]

Yes thanks (y)

Quite a few repairs needed to be made so we need to see how things go for now.

Can I just make sure that you have restarted the computer once the AIO tool had completed.

[Geke]

Perfect! Yes, I restarted it. I’ll post and attach the minidump if i get a BSOD. Thanks a lot phill!

[phillpower2]

You are welcome Geke but hopefully no more BSOD (y)

[Geke]

Bad news just got one while watching youtube.

[phillpower2]

A security warning again but this time something caused a problem between the Windows Desktop Manager and your graphics drivers, The internet is involved again so this could possibly be a router security problem.

Reinstall the drivers for your Intel wireless device which you can download from here

Create a new folder on the desktop, name it Nvidea drivers.

Manually download and save to the folder the drivers from here

Download DDU from here

Create a new system restore point then run DDU and uninstall all present Nvidea drivers.

Restart the computer in [COLOR=rgb(44, 130, 201)]Safe Mode only (No Networking).

Install the new GPU drivers that you saved to the folder on your desktop.

Restart the computer, test then post back with an update for us.[/COLOR]

[Geke]

A few days ago i changed my wireless device to an ethernet cable so i no longer use those drivers. Also recently changed my internet provider and the router with it and the BSODs where there before and after that so i don’t know if that’s helps clearing something out about the internet issue.

Ran DDU and manually installed latest Nvidia drivers but the BSODs are still there, here goes the one i got today. The BSOD was while watching youtube.

[phillpower2]

The wireless device is embedded into the MB and so cannot be removed and the drivers will still be present unless you manually removed them from the drive, from your Speccy url post on Thursday; that said the device was not the cause of the latest incident, see attachment below;

Intel(R) Wi-Fi 6 AX200 160MHz
Microsoft Wi-Fi Direct Virtual Adapter
Microsoft Wi-Fi Direct Virtual Adapter #2

The latest crash was completely unrelated to any of the previous episodes, your CPU locked up for some reason, quickest thing to do is to test the CPU using Prime 95, download and info from here the torture test is the one that you need to run.

[Geke]

I think we got it. Look at the results.