BSOD Randomly, can i find out the cause?

[phillpower2]

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

[shepard]

Hi, im gunna have to hit pause on this until friday night, i have a lot of work to get done and the occasional BSOD isn’t a massive issue right now.

As soon as i can friday, latest saturday ill run the windows all in one repair tool and get back to you.

[phillpower2]

Thanks for letting us know, we will mark your thread as pending for now so that you do not get asked for an update meanwhile.

[shepard]

Hey, so something new happened, my screen when black and writing appeared saying boot device not found, install an operating system on your hard disk, hard disk (3F0).
This has happened only once before this week but i had to work so i just ignored it but it just happened again.

I could not boot windows so i entered using F2 some sort of HP diagnostics system, i found it could detect the SSD windows is installed on but i still couldnt boot up windows so i ran quick system test where everything passed and a hard drive long DST check with no problems found, then i tried to boot up windows again it for some reason it worked now.

So currently i am going through the Windows all in one repair tool and i thought while i do it i will write down anything that happens:

I booted into safe mode.

1. The pre-scan determined there were 8 issues with reparse points. I ran the repairs and it fixed them all, i did the pre-scan again after to confirm and it found no problems.
2. checked file system and no problems were found.
3. did a system file check no problems.
4. backed up and created restore point
5. ran “ALL repairs”, once it finished it told me to reboot, and when i did just… nothing

It looks like im no longer in safe mode and im not seeing a results page in the software or anything sooo… what now?

I know i saw briefly it did perform some repairs but i couldnt watch it the entire time as i have tons of work to do, luckily its all manual labour and i dont need my laptop until monday now so i really want to find/fix the problems to stop the BSOD.

I tried to attach the images i took on my phone of that black screen and the diagnostics i performed, theres nothing particularly informative though it only says “passed” the tests.

[phillpower2]

There should be a repair log on your C: drive.

[shepard]

I suppose this is it?

[shepard]

This might be relevant as well

[phillpower2]

A lot of repairs were made there so lets hope that they have done the job, did you check the logs at all, McAfee has caused you a whole load of grief.

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[shepard]

Ok, great thankyou. I guess ill report back next saturday, if it goes a week without a BSOD then it was probably successful, if not then you’ll hear back from me.

Thanks for all your help up to this point!

[phillpower2]

You are welcome and fingers crossed for you (y)

[shepard]

it was good until i think friday when i got a BSOD, and not long after my screen went black and made a constant very loud screeching noise, this didnt lead into a BSOD i had to force shut down my computer (holding power button until it turned off) and then turned it back on again like nothing happened.

Only 2 issues for a week which i can say is an improvement but it obviously isn’t fixed yet.

[phillpower2]

Can we have the latest crash dmp and a new MTB log.

Black screen and screeching is typical overheating behaviour, what was the computer being used for when this happened and how long had the computer been in such use for when this latest issue happened, something to keep in mind for the future, it would save us both time if you post the information that has been requested above when you first post back rather than us having to ask for it.

[shepard]

The computer is only ever used for internet browsing, i was watching a youtube video at the exact time of the crash, i for a few hours before it happened, i generally use it no more than 5 hours continuously and sometimes for just 5 minutes.

I will post the crash dmp/new MTB logs from now on when this happens, i have some time later today and will have them to you tonight.

[shepard]

So sorry something came up, theres no way i can do this until the weekend, even then things could change, it might be best to just postpone this until after i finish this job which SHOULD be the 3rd of august but it could get extended. I did a quick check and again theres still no new dmp’s in the C: drive.

I will update you on the 3rd if thats ok, by then i expect multiple more crashes which could give more details to help you diagnose it.

[phillpower2]

No problem & thanks for letting us know (y)

To avoid you being asked for an update every couple of days we will close the thread until you have the time available to work towards resolving the issue, PM a member of staff when you are ready and the thread can be reopened.