New PC Crash/ Freeze without error message

[Skellen]

Hi, I have recently built my first PC and from time to time it crashes. Mostly while playing games.
What happens:

• No Blue Screen or any other error message
• Monitor loses connection, Sound gone
• PC, Fans and Leds are still running
• No response at all from the System
• have to shut him down and restart

http://speccy.piriform.com/results/RliPSkduEHfWlYCtnniZlQ6

I checked the CPU temp with other Software 40 - 56 °C
Hope you can help me

[veeg]

Hello

How long in playing games does your pc crash? Have you checked the gpu temps during this time?

@phillpower2 jmarket

[Skellen]

Sometimes i can play hours and nothing happens, sometimes less demanding games cause a crash after 30 minutes. I checked the temps with the radeon software, everything looked normal.

[veeg]

Please give us your complete psu spec’s.

[Skellen]

550 Watt Corsair VS Series VS550 Non-Modular 80+
[ul]
[li]80 PLUS White Certified[/li][li]ATX 2.3[/li][li]+3.3V@18A, +5V@18A, +12V@42A, -12V@0.3A, +5VSB@2.5A[/li][li]Thermally Controlled 120mm Fan[/li][li]1x ATX 20/24pol, 1x EPS12V 8pol, 2x PCI Express 6+2pol, 2x 3.5 Zoll, 4x 5.25 Zoll, 4x SATA[/li][li]active PFC[/li][/ul]
are these the specs you need?

[veeg]

Yes ..thanks

[phillpower2]

550 Watt Corsair VS Series VS550 Non-Modular 80+

You need a much better PSU than what you have, MSI state here that a minimum of a 600W PSU + the PSU that you have now is from the VS range and VS = value series which are not meant to be used when there is an add on GPU

What exactly makes the Corsair VS series that bad?

I would recommend a minimum of a Gold efficiency rated PSU from a proven brand such as Corsair, EVGA or Seasonic, a 600W or above is recommended to be used in a system that has an RX 570 present so this must be your minimum, remember, it is the card manufacturer that is expected to honour your warranty should the card break and not some faceless person on the internet that says that it is ok to ignore any minimum PSU requirements specified by the GPU manufacturer.

Covered by a seven year warranty the Seasonic here was the least expensive appropriate PSU I could find, the semi modular version costs 5 € more.

[Skellen]

Bought a new psu and will try it out. Thanks for your help

[phillpower2]

Thanks for the update (y)

[phillpower2]

Replacement PSU must have worked, thread marked as solved.