Keep getting BSOD when playing games.

[Soldier]

My PC:
CPU - AMD Ryzen 5 2600 (With stock CPU fan)
Motherboard - Gigabyte B450M DS3H
GPU - PowerColor Radeon RX 580
RAM - Corsair Vengeance LPX 3200MHz (2 x 8 GB)
PSU - Cooler Master MWE White 600W V2 230V
Storage - ADATA SU800 512GB SSD, and, Seagate Barracuda 1TB HDD
All this is in the CoolerMaster Masterbox Q300L case with 3 fans.

Hello, so I’m pretty new to this PC world and i have just built my first PC on the 10th of June, so a week now. the problem is that when i play games i get the BSOD and this happens often, at least once a day, this happens on many different games which i should be able to run easily with my PC.
I’ve tried to educate myself as much as I can about computers and I’ve done hours of research to try and fix this issue but nothing seems to work, I’ve tried to install the correct and latest drivers, I’ve ran the ‘Windows Memory Diagnostic’ tool and it said my memory is all good.
I installed a program that analyses the crash dump files called ‘WhoCrashed’ and most of the files say something went wrong with ‘ntoskrnl.exe’ but there was one time in which there was another file, like i said i tried to look these up but nothing seemed to work. I’ve attached the zip folders since I’ve seen it’s helpful to you guys in other posts.
These crashes mostly happen when I’m playing games but there was a time where it crashed while i was on Google watching YouTube.

There has been many more crashes than the two i have attached but they are no longer in the mini dump folder so i assume they were deleted somehow but I’m not sure how or why that happened. I hope I provided enough helpful information and i truly appreciate what you guys are doing here.

Thanks a lot.

[veeg]

Hello

Hopefully some of our members will chime in soon.

@phillpower2 jmarket

[Soldier]

Hello

Hopefully some of our members will chime in soon.

@phillpower2 @jmarket

It’s all good I’m ok with waiting a little.
Some additional information that i forgot to mention is that I’m running 64-bit Windows 10 and I’ll attach some more dump files.
These were caused by different things than before. Still using ‘WhoCrashed’ it reported that it was caused by ‘amdkmdag.sys’. I did some research and Microsoft said increasing the time the display had to refresh before restarting the entire system from 2 seconds to 8 seconds could help, although it didn’t help.
Thanks again for any help.

[phillpower2]

GPU drivers are the only constant as in four out of five crashes.

Download and run DriverView which you can get from here

Save the results to text and attach to your next reply for us if you will.

[Soldier]

GPU drivers are the only constant as in four out of five crashes.

Download and run DriverView which you can get from here

Save the results to text and attach to your next reply for us if you will.

Thanks for the reply, i truly appreciate it.
I attached all my drivers in text form and i hope it helps.
Thanks again.

[phillpower2]

You are welcome but can I ask that you do not quote every reply as I have to read the full post to make sure nothing gets missed, thanks.

The driver that is causing the issue/s;

[COLOR=rgb(184, 49, 47)]Driver Name : amdkmdag.sys
Address : 00000000[ICODE]73CA0000 End Address : 00000000[/ICODE]780A5000
Size : 0x04405000
Load Count : 1
Index : 110
File Type : Display Driver
Description : ATI Radeon Kernel Mode Drive
Version : 27.20.1017.1011
Company : Advanced Micro Devices, Inc
Product Name : ATI Radeon Famil
Modified Date : 10/06/2020 10:51:28
Created Date : 10/06/2020 10:51:28
Filename : C:\Windows\System32\DriverStore\FileRepository\u03 56013.inf_amd64_61ba7b1fb4cf4aec\B355483\amdkmdag. sys
File Attributes :
Service Name : amdkmdag
Service Display Name:
Digital Signature :

Create a new folder on the desktop, name it AMD GPU drivers.

Download and save to the folder the Windows 10 drivers from here

Download DDU from here

Create a new system restore point then run DDU and uninstall only the present AMD GPU drivers and nothing else.

Restart the computer in Safe Mode only (No Networking).

Install the new GPU drivers that you saved to the folder on your desktop.

Restart the computer, test then post back with an update for us.[/COLOR]

[Soldier]

Ok, thanks for the reply I’m about to start doing the steps.
I’ll keep you updated, thanks again.

[phillpower2]

No worries but unless urgent avoid posting unless it is to update or conclude your thread, I do not get any notification if you reply to your own thread and being that I get up to 200 emails a day to read a reply to your own thread could easily get missed.

[Soldier]

Hello, so I’ve just received another blue screen and it seems to be caused by a new issue, I’ve attached the zip folder below. Thanks.

[Soldier]

So whenever i try to re-install GPU drivers i get errors, usually saying something is missing and I’m really confused.

https://www.amd.com/en/support/kb/faq/gpu-kb1603

This is a link that i get when the error comes up.

[phillpower2]

GPU drivers and Spotify were both flagged in the latest crash.

Run DriverView again and post the updated log for us.

[Soldier]

Thanks for the fast reply, here’ the log.

[phillpower2]

Your driver log suggests that the AMD GPU drivers were not uninstalled using DDU as was previously advised, it is important that you follow the exact steps as they were explained in my reply #6, no rush in replying as I am going offline soon as I have an early start in the morning.

[COLOR=rgb(184, 49, 47)]Driver Name : amdkmdag.sys
Address : 00000000[ICODE]3F880000 End Address : 00000000[/ICODE]43C85000
Size : 0x04405000
Load Count : 1
Index : 110
[COLOR=rgb(184, 49, 47)]File Type : Display Driver
Description : ATI Radeon Kernel Mode Drive
Version : 27.20.1017.1011
Company : Advanced Micro Devices, Inc
Product Name : ATI Radeon Famil
[COLOR=rgb(184, 49, 47)]Modified Date : 10/06/2020 10:51:28
Created Date : 10/06/2020 10:51:28
Filename : C:\Windows\System32\DriverStore\FileRepository\u03 56013.inf_amd64_61ba7b1fb4cf4aec\B355483\amdkmdag. sys
File Attributes :
Service Name : amdkmdag
Service Display Name:
Digital Signature :

[COLOR=rgb(184, 49, 47)]Driver Name : amdkmpfd.sys
Address : 00000000[ICODE]2C390000 End Address : 00000000[/ICODE]2C3A6000
Size : 0x00016000
Load Count : 1
Index : 34
[COLOR=rgb(184, 49, 47)]File Type : Display Driver
Description : AMD PCI Root Bus Lower Filter
Version : 20.10.0.0
Company : Advanced Micro Devices, Inc.
Product Name : AMD Driver
[COLOR=rgb(184, 49, 47)]Modified Date : 10/06/2020 10:51:30
Created Date : 20/06/2020 17:01:37
Filename : C:\Windows\System32\drivers\amdkmpfd.sys
File Attributes : A
Service Name : amdkmpfd
Service Display Name: @oem15.inf,%AMDKMPFD_svcdesc%;AMD PCI Root Bus Lower Filter
Digital Signature :
[HEADING=1][COLOR=rgb(184, 49, 47)]Driver Name : amdlog.sys
Address : 00000000[ICODE]2D3A0000 End Address : 00000000[/ICODE]2D3B5000
Size : 0x00015000
Load Count : 1
Index : 68
[COLOR=rgb(184, 49, 47)]File Type : Display Driver
Description : AMD LOG UTILITY DRIVER
Version : 20.10.0.22
Company : Advanced Micro Devices, Inc.
Product Name : AMD Driver
[COLOR=rgb(184, 49, 47)]Modified Date : 05/05/2020 13:49:22
Created Date : 05/05/2020 13:49:22
Filename : C:\Windows\System32\drivers\amdlog.sys
File Attributes : A
Service Name : amdlog
Service Display Name: @oem6.inf,%AMDLOG_svcdesc%;AMD LOG Utility Driver
Digital Signature :[/COLOR][/COLOR][/COLOR][/HEADING][COLOR=rgb(184, 49, 47)][COLOR=rgb(184, 49, 47)][COLOR=rgb(184, 49, 47)][/color][/color][/color][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR]

[Soldier]

Ok, thanks again. I understand and I’m okay with waiting, but that is weird because i followed the steps as exactly how they were written so I’m quite confused. I’ll try again though.
Thanks again.

[phillpower2]

Polite reminder;

unless urgent avoid posting unless it is to update or conclude your thread,

I am trying to reply to all of my emails before calling it a day