Crash, Weird Screen, Won't Start

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  • jimmy83
    PCHF Member
    • Jun 2020
    • 2

    #1

    Crash, Weird Screen, Won't Start

    I was playing a game on a 2 year old PC (i7 8700k, GTX 2080, Windows 10, windows installed on a SSD, game running from internal HDD) when there was a strange error message that I didn’t have time to read (game seemed minimized, the background was white, the error message was in a little popup box mid-screen.) The screen then went black and unresponsive to Ctrl-Alt-Del. After a minute, I did a hard reboot.

    I turned the machine back on and logged in to Windows. I saw my normal desktop for a second… then it turned into the MESS you see in the attached image.

    Subsequent hard reboots follow the pattern:
    (1) After the “GIGABYTE” screen, the screen remains black forever. Hard reboot →
    (2) GIGABYTE screen: “Diagnosing your PC” → Blue windows screen “Automatic Repair” “Your PC did not start correctly” Hit Restart. Back to (1).

    I have no idea what the best course of action is next to diagnose or fix the issue, any and all help very much appreciated, thank you.
  • phillpower2
    PCHF Administrator
    • Sep 2016
    • 15209

    #2
    Please provide information about your computer, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better assist you.

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    • jimmy83
      PCHF Member
      • Jun 2020
      • 2

      #3
      UPDATE: I did uninstall the GPU Drivers in safe mode, and then was able to log into windows… but about 2 seconds later, my oddly-proportioned desktop once again cut to black.

      UPDATE 2: PC SEEMS to boots fine when GPU is entirely physically removed… How best do I determine if there’s a fixable fault before I through out a $800 card?

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      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15209

        #4
        Requested information not provided + OP has post on other forums so closing this thread.

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