Installing AMD drivers causes BSOD

[faizannoor]

Yesterday I hopped on to play CS:GO and my game was running perfectly fine but as soon as I switched to Fortnite I started noticing issues and it seemed like textures weren’t loading in properly and the game was super glitchy. I decided to update my gpu drivers to the latest one (20.4.1) and it caused a BSOD with the error: THREAD STUCK IN DEVICE DRIVER. It was in an endless loop of whenever I started my PC so I system restored to an earlier point in time (a month ago) and it still wasn’t working so I launched in safe mode and used DDU to uninstall my AMD drivers and my PC finally booted up correctly. I then tried to install drivers again and it caused the same problem. I then went through the process of safe mode, ddu uninstall, and installing new drivers 7 different times with previous versions of the drivers to see if it would make a difference but it wouldn’t. Not sure what to do I tried to perform a full reset of my PC and it was unable to do that either in the midst of it when I came back to my PC it was back at the troubleshoot BSOD screen. If anyone can help me out it would be appreciated.

CPU: Ryzen 5 3600
GPU: Sapphire NITRO+ RX 580 8GB
RAM: 16GB 3000mhz (2x8)
PSU: Cooler Master 550W semi modular
1TB HDD

let me know if you need any more details.

[jmarket]

Where did you get the drivers from?

did you look here

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

[faizannoor]

yes that is exactly where i got it from, and i tried multiple previous versions of the adrenalin softwares/drivers as well.

[jmarket]

Try going back to an earlier driver. Again uninstall the existing driver with DDU first.

[faizannoor]

Try going back to an earlier driver. Again uninstall the existing driver with DDU first.

yea every time i installed drivers I would BSOD and then have to go into safe mode, uninstall drivers using DDU and then reboot my PC and then install earlier drivers which again did not work. I tried many different drivers but at this point nothing seems to work.

[jmarket]

No need to quote previous posts.

[veeg]

Any updates?

[faizannoor]

Hey, I tried replacing the GPU to a GTX 1660 Ti which worked for 1 day and then the same issue happened but with different error codes are referring to driver issues. I tried different ram sticks as well and then finally tried my old board which was an H110m-HDS with a Pentium G4560 CPU and everything started working completely fine. At this point I assumed it was the motherboard that was causing problems so I RMA’d my motherboard and the new one came in yesterday and I still had no luck.

[phillpower2]

Where are you up to with this faizannoor?

[faizannoor]

took it to a pc troubleshooting guy and he said that when he connected his rx 5700 it worked but mine doesnt so the gpu must be the issue. so once again i bought a new gpu (1660 super) and then i reset my whole pc just to ensure amd drivers would be removed and now when i install drivers, mid installation my pc restarts and then goes back to not being able to start. then i have to go into safe mode, ddu uninstall and again and its just cycle that doesnt work.

[phillpower2]

PSU: Cooler Master 550W semi modular

Even when out of the box new this PSU was not enough to support an RX 5700 as they require the system to be powered by a minimum of a 600W PSU that has 42 amps on the +12V rail

Do you have a link to the PSU that you, Cooler Master are not renowned for making good PSUs but some are worse than others, it might be enough in Safe Mode but not when the GPU requires full power.

Download Speedfan and install it. Once it’s installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

http://artellos.geekstogo.com/speedfan.png

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… after typing in any response you have… click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[faizannoor]

Amazon.ca
this is the one i bought and i also ended up trying a new psu a Corsair CX650M the other day and it also didnt end up changing anything either

[phillpower2]

Sorry but if you do not do the suggested tests and then provide feedback I am unable to help you.

[faizannoor]

My apologies, I was not on my computer at the time so I decided to leave a quick reply and then do the speedfan and hwmonitor task the next day. I am not sure why but speedfan seems to only detect my hdd which is at a consistent 37 degrees and nothing else shows up. HWMonitor did work tho so I will leave the screenshot here. I tried fitting as much as I could but if you need more or anything else, let me know.

Also here is a link to my speccy

[phillpower2]

Operating System
Windows 10 Pro 64-bit
Computer type: Desktop
Installation Date: 2020-04-24 10:11:03 PM

Windows is shown to have been reinstalled but the only drivers we can see having been installed are for the GPU + after reinstalling both Windows and Defender should have been fully updated, once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone.

Troubleshooting computer problems is a waste of time when it is known that Windows is out of date as any one of a number of the missing hot fixes could be the solution to any problem that you may be having.

Power Profile
Active power scheme: [COLOR=rgb(226, 80, 65)]High performance

I suggest that you change the Windows Power Plan to Balanced, High Performance is a form of overclocking that is known to cause stability and overheating issues and the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.[/COLOR]