New Computer (Win10) and Random BSODs

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  • History658
    PCHF Member
    • Mar 2020
    • 26

    #1

    New Computer (Win10) and Random BSODs

    Hello everyone,

    I bought a new computer last month but have been struggling with random bluescreens. The first few days seem to have been fine if my memory is correct but then I started getting BSODs regularly. Here are those that I noted down:

    SYSTEM SERVICE EXCEPTION (win32kfull.sys), SYSTEM SERVICE EXCEPTION, ATTEMPTED WRITE TO READONLY MEMORY, IRQL NOT LESS OR EQUAL, KERNEL SECURITY CHECK FAILURE, KERNEL MODE HEAP CORRUPTION, PFN LIST CORRUPT, DRIVER IRQL NOT LESS OR EQUAL (atikmdag.sys), UNEXPECTED KERNEL MODE TRAP

    I have already tried the following:

    [ul]
    [li]Updated my BIOS[/li][li]Ran sfc scannow - no errors[/li][li]Ran memtest - no errors[/li][li]removed all USB devices apart from wireless keyboard/mouse but still BSOD[/li][li]Updated all drivers[/li][li]Reinstalled windows[/li][li]Installed all available windows updates[/li][/ul]

    I also sent the PC back to where I bought it, but there I was just told that everything seemed to work fine when they look at it. The problem is though that the BSODs dont come very frequently. I can go up to two days without any BSODs. At other times they appear every few hours. Also, they seem to happen more often when the PC is idle. I should also note that while I still got dump files in the beginning, I do not get any dump files anymore (for the last few weeks I would say.). In fact, the BSODs remains stuck at 0% and I only see the BSOD because I have disabled restarts at system crash. Before that, the PC would simply reboot.

    I would really be grateful for any advice you could offer. I am not sure what else I could do to fix it. I am also unsure whether this might not be a hardware problem after all. I have attached the necessary files and will run hddiag over night.

    Thanks!

    [ATTACH type=“full” alt=“1585051279579.png”]5953[/ATTACH]

    [COLOR=rgb(44, 130, 201)]Edit by phillpower2: Removed Speccy log for security, members Windows product key still present.[/COLOR]
  • phillpower2
    PCHF Administrator
    • Sep 2016
    • 15209

    #2
    Welcome to PCHF History658,

    Can you re enable the restarts for us so that we get crash dmps.

    If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).

    Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

    To publish a Speccy profile to the Web:

    In Speccy, click File, and then click Publish Snapshot.

    In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

    Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

    We understand that these are difficult times but if this does look like being hardware related you really should insist that your place of purchase puts things right so as not to void your warranty.

    Comment

    • History658
      PCHF Member
      • Mar 2020
      • 26

      #3
      Thanks so much for your comment. Here is the speccy link: http://speccy.piriform.com/results/8...aO4JbXzH2xPrkt

      The PSU is: Corsair VS Series™ VS550 80Plus 550W PSU

      I dont remember there being a dump file if I enable restart. But I will enable it and report back once I have a bluescreen again.

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15209

        #4
        Not the best of PSUs (VS = Value Series) but it should be ok with this build being that there is no add on GPU.

        Speccy mainly looks ok but there looks to be something going on with the RAM.

        Memory
        Type: Unknown
        [COLOR=rgb(226, 80, 65)]Size: 14266 MBytes [COLOR=rgb(44, 130, 201)]This is an odd amount, can you post the brand and model name or number of the RAM and what capacity the sticks are.
        [COLOR=rgb(0, 0, 0)]Channels #: Dual
        [COLOR=rgb(226, 80, 65)]DRAM Frequency: 266.1 MHz [COLOR=rgb(44, 130, 201)]This has got to be an error of some sort[COLOR=rgb(226, 80, 65)].
        CAS# Latency (CL): 15 clocks
        RAS# to CAS# Delay (tRCD): 15 clocks
        RAS# Precharge (tRP): 15 clocks
        Cycle Time (tRAS): 36 clocks
        Bank Cycle Time (tRC): 51 clocks
        Command Rate (CR): 1T
        Physical Memory
        [COLOR=rgb(226, 80, 65)]Memory Usage: 49 % [COLOR=rgb(44, 130, 201)]This is high memory usage for a computer that is not under any load.
        Total Physical: 14 GB
        Available Physical: 7.09 GB
        Total Virtual: 16 GB
        Available Virtual: 7.46 GB
        SPD

        You are welcome btw [/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR]

        Comment

        • History658
          PCHF Member
          • Mar 2020
          • 26

          #5
          Thanks, that is already useful to know.

          The Ram is as follows: G.Skill DDR4 Aegis Gaming Series 3000MHz 1x8GB F4-3000C16S-8GISB X2

          I am surprised by the memory usage. All I am doing with the PC is office stuff, i.e. running chrome, spotify, dropbox, pdf reader etc. Nothing too intensive I would think.

          Comment

          • phillpower2
            PCHF Administrator
            • Sep 2016
            • 15209

            #6
            Would your RAM be two sticks of the RAM here

            While we wait on any crash dmp/s;

            Download MiniToolBox and save the file to the Desktop.

            Close the browser and run the tool, check the following options;

            Flush DNS
            Report IE Proxy Settings
            Reset IE Proxy Settings
            Report FF Proxy Settings
            Reset FF Proxy Settings
            List content of Hosts
            List IP Configuration
            List Winsock Entries
            List last 10 Event Viewer Errors
            List Installed Programs
            List Devices (Only Problems)
            List Users, Partitions and Memory size

            Click on Go.

            Post the resulting log in your next reply for us.

            Comment

            • History658
              PCHF Member
              • Mar 2020
              • 26

              #7
              Yes, that should be it. This is the image from the seller’s website:
              [ATTACH type=“full” alt=“1585070884068.png”]5956[/ATTACH]

              Here is the minitoolbox log:
              MiniToolBox by Farbar Version: 17-06-2016
              Ran by ghass (administrator) on 25-03-2020 at 01:29:30
              Running from “C:\Users\ghass\Desktop”
              Microsoft Windows 10 Pro (X64)
              Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
              Boot Mode: Normal


              ========================= Flush DNS: ===================================

              Windows IP Configuration

              Successfully flushed the DNS Resolver Cache.

              ========================= IE Proxy Settings: ==============================

              Proxy is not enabled.
              No Proxy Server is set.

              “Reset IE Proxy Settings”: IE Proxy Settings were reset.
              ========================= Hosts content: =================================
              ========================= IP Configuration: ================================

              ExpressVPN TAP Adapter = Ethernet 2 (Disconnected)
              Broadcom 802.11ac Wireless PCIE Full Dongle Adapter = WiFi (Connected)
              Realtek PCIe GbE Family Controller = Ethernet (Media disconnected)
              [HEADING=1]----------------------------------[/HEADING]
              [HEADING=1]IPv4 Configuration[/HEADING]
              [HEADING=1]----------------------------------[/HEADING]
              pushd interface ipv4

              reset
              set global
              set interface interface=“Ethernet (Kernel Debugger)” forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
              set interface interface=“Ethernet” forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
              set interface interface=“Bluetooth Network Connection” forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
              set interface interface=“Ethernet 2” forwarding=enabled advertise=enabled metric=5 nud=enabled ignoredefaultroutes=disabled
              set interface interface=“Bluetooth Network Connection 2” forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
              set interface interface=“WiFi” forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
              set interface interface=“Bluetooth Network Connection 3” forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

              popd
              [HEADING=1]End of IPv4 configuration[/HEADING]
              Windows IP Configuration

              Host Name . . . . . . . . . . . . : DESKTOP-LD5SF3I
              Primary Dns Suffix . . . . . . . :
              Node Type . . . . . . . . . . . . : Hybrid
              IP Routing Enabled. . . . . . . . : No
              WINS Proxy Enabled. . . . . . . . : No
              DNS Suffix Search List. . . . . . : mynet

              Ethernet adapter Ethernet:

              Media State . . . . . . . . . . . : Media disconnected
              Connection-specific DNS Suffix . :
              Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
              Physical Address. . . . . . . . . : 70-85-C2-C5-86-51
              DHCP Enabled. . . . . . . . . . . : Yes
              Autoconfiguration Enabled . . . . : Yes

              Wireless LAN adapter WiFi:

              Connection-specific DNS Suffix . : mynet
              Description . . . . . . . . . . . : Broadcom 802.11ac Wireless PCIE Full Dongle Adapter
              Physical Address. . . . . . . . . : 2C-FD-A1-CE-CD-CD
              DHCP Enabled. . . . . . . . . . . : Yes
              Autoconfiguration Enabled . . . . : Yes
              IPv4 Address. . . . . . . . . . . : 192.168.128.65(Preferred)
              Subnet Mask . . . . . . . . . . . : 255.255.255.0
              Lease Obtained. . . . . . . . . . : Tuesday, 24 March 2020 1:57:55 pm
              Lease Expires . . . . . . . . . . : Thursday, 26 March 2020 1:24:30 am
              Default Gateway . . . . . . . . . : 192.168.128.1
              DHCP Server . . . . . . . . . . . : 192.168.128.1
              DNS Servers . . . . . . . . . . . : 192.168.128.1
              NetBIOS over Tcpip. . . . . . . . : Enabled
              Server: myhome.mynet
              Address: 192.168.128.1

              Name: google.com
              Addresses: 2404:6800:4005:804::200e
              172.217.24.78

              Pinging google.com [172.217.24.78] with 32 bytes of data:
              Reply from 172.217.24.78: bytes=32 time=4ms TTL=55
              Reply from 172.217.24.78: bytes=32 time=5ms TTL=55

              Ping statistics for 172.217.24.78:
              Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
              Approximate round trip times in milli-seconds:
              Minimum = 4ms, Maximum = 5ms, Average = 4ms
              Server: myhome.mynet
              Address: 192.168.128.1

              Name: yahoo.com
              Addresses: 2001:4998:c:1023::5
              2001:4998:58:1836::10
              2001:4998:44:41d::3
              2001:4998:58:1836::11
              2001:4998:44:41d::4
              2001:4998:c:1023::4
              72.30.35.9
              98.137.246.8
              98.138.219.232
              98.138.219.231
              98.137.246.7
              72.30.35.10

              Pinging yahoo.com [72.30.35.10] with 32 bytes of data:
              Reply from 72.30.35.10: bytes=32 time=249ms TTL=52
              Reply from 72.30.35.10: bytes=32 time=245ms TTL=52

              Ping statistics for 72.30.35.10:
              Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
              Approximate round trip times in milli-seconds:
              Minimum = 245ms, Maximum = 249ms, Average = 247ms

              Pinging 127.0.0.1 with 32 bytes of data:
              Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
              Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
              [HEADING=1]Ping statistics for 127.0.0.1:
              Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
              Approximate round trip times in milli-seconds:
              Minimum = 0ms, Maximum = 0ms, Average = 0ms[/HEADING]
              [HEADING=1]Interface List
              8…70 85 c2 c5 86 51 …Realtek PCIe GbE Family Controller
              15…2c fd a1 ce cd cd …Broadcom 802.11ac Wireless PCIE Full Dongle Adapter
              1…Software Loopback Interface 1[/HEADING]
              [HEADING=1]IPv4 Route Table[/HEADING]
              [HEADING=1]Active Routes:
              Network Destination Netmask Gateway Interface Metric
              0.0.0.0 0.0.0.0 192.168.128.1 192.168.128.65 35
              127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
              127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
              127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
              192.168.128.0 255.255.255.0 On-link 192.168.128.65 291
              192.168.128.65 255.255.255.255 On-link 192.168.128.65 291
              192.168.128.255 255.255.255.255 On-link 192.168.128.65 291
              224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
              224.0.0.0 240.0.0.0 On-link 192.168.128.65 291
              255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
              255.255.255.255 255.255.255.255 On-link 192.168.128.65 291[/HEADING]
              Persistent Routes:
              None
              [HEADING=1]IPv6 Route Table[/HEADING]
              [HEADING=1]Active Routes:
              If Metric Network Destination Gateway
              1 331 ::1/128 On-link
              1 331 ff00::/8 On-link[/HEADING]
              Persistent Routes:
              None
              ========================= Winsock entries =====================================

              Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
              Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
              Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
              Catalog5 04 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              Catalog5 05 C:\Windows\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
              Catalog5 06 C:\Windows\SysWOW64\NLAapi.dll [70144] (Microsoft Corporation)
              Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
              Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              Catalog9 13 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              Catalog9 14 C:\Windows\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
              x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
              x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86528] (Microsoft Corporation)
              x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86528] (Microsoft Corporation)
              x64-Catalog5 04 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
              x64-Catalog5 05 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
              x64-Catalog5 06 C:\Windows\System32\NLAapi.dll [93184] (Microsoft Corporation)
              x64-Catalog5 07 C:\Windows\System32\wshbth.dll [64000] (Microsoft Corporation)
              x64-Catalog9 01 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
              x64-Catalog9 02 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
              x64-Catalog9 03 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
              x64-Catalog9 04 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
              x64-Catalog9 05 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
              x64-Catalog9 06 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
              x64-Catalog9 07 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
              x64-Catalog9 08 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
              x64-Catalog9 09 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
              x64-Catalog9 10 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
              x64-Catalog9 11 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
              x64-Catalog9 12 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
              x64-Catalog9 13 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
              x64-Catalog9 14 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)

              ========================= Event log errors: ===============================
              [HEADING=1]Application errors:[/HEADING]
              Error: (03/25/2020 01:25:07 AM) (Source: DbxSvc) (User: )
              Description: Failed to get driver message: (-2147024890) The handle is invalid.

              Error: (03/24/2020 02:18:55 PM) (Source: Microsoft-Windows-PerfNet) (User: DESKTOP-LD5SF3I)
              Description: Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

              Error: (03/24/2020 01:56:22 PM) (Source: PanoptoRecorder) (User: )
              Description: Timestamp: 03/24/2020 05:56:22.6757633 Message: Problem constructing communications link with server Category: Panopto Priority: -1 EventId: 12123 Severity: Error Title: Machine: DESKTOP-LD5SF3I Application Domain: Recorder.exe Process Id: 3628 Process Name: D:\Dropbox\Teaching\Panopto\Recorder.exe Win32 Thread Id: 3632 Thread Name: Extended Properties: Exception - System.Net.WebException: The remote name could not be resolved: ‘lecturecapture.hku.hk’

              Server stack trace:
              at System.Net.HttpWebRequest.GetRequestStream(Transpo rtContext& context)
              at System.Net.HttpWebRequest.GetRequestStream()
              at System.Web.Services.Protocols.SoapHttpClientProtoc ol.Invoke(String methodName, Object parameters)
              at Panopto.Recorder.RecorderService.Recorder.LoginWit hPassword(String user, String pass, String recorderVersion, MachineInfo machine)
              at System.Runtime.Remoting.Messaging.StackBuilderSink ._PrivateProcessMessage(IntPtr md, Object args, Object server, Object& outArgs)
              at System.Runtime.Remoting.Messaging.StackBuilderSink .AsyncProcessMessage(IMessage msg, IMessageSink replySink)

              Exception rethrown at [0]:
              at System.Runtime.Remoting.Proxies.RealProxy.EndInvok eHelper(Message reqMsg, Boolean bProxyCase)
              at System.Runtime.Remoting.Proxies.RemotingProxy.Invo ke(Object NotUsed, MessageData& msgData)
              at Panopto.Recorder.Worker.LoginWithPasswordDelegate. EndInvoke(IAsyncResult result)
              at Panopto.Recorder.Worker.LoginToServer() Type Name - “Panopto.Recorder.Worker, Recorder, Version=6.0.0.56831, Culture=neutral, PublicKeyToken=null”

              Error: (03/24/2020 01:29:10 PM) (Source: Application Error) (User: )
              Description: Faulting application name: POWERPNT.EXE, version: 16.0.11929.20648, time stamp: 0x5e5dcf2e
              Faulting module name: KERNELBASE.dll, version: 10.0.18362.719, time stamp: 0xb31987d3
              Exception code: 0xe0000002
              Fault offset: 0x000000000003a859
              Faulting process ID: 0x1c04
              Faulting application start time: 0xPOWERPNT.EXE0
              Faulting application path: POWERPNT.EXE1
              Faulting module path: POWERPNT.EXE2
              Report ID: POWERPNT.EXE3
              Faulting package full name: POWERPNT.EXE4
              Faulting package-relative application ID: POWERPNT.EXE5

              Error: (03/24/2020 01:23:19 PM) (Source: Application Error) (User: )
              Description: Faulting application name: svchost.exe_Winmgmt, version: 10.0.18362.1, time stamp: 0x32d6c210
              Faulting module name: ntdll.dll, version: 10.0.18362.719, time stamp: 0x64d10ee0
              Exception code: 0xc0000409
              Fault offset: 0x00000000000a41d8
              Faulting process ID: 0xa68
              Faulting application start time: 0xsvchost.exe_Winmgmt0
              Faulting application path: svchost.exe_Winmgmt1
              Faulting module path: svchost.exe_Winmgmt2
              Report ID: svchost.exe_Winmgmt3
              Faulting package full name: svchost.exe_Winmgmt4
              Faulting package-relative application ID: svchost.exe_Winmgmt5

              Error: (03/24/2020 12:44:27 PM) (Source: Application Error) (User: )
              Description: Faulting application name: Recorder.exe, version: 6.0.0.56831, time stamp: 0x5d0b4e71
              Faulting module name: wpfgfx_v0400.dll, version: 4.8.4121.0, time stamp: 0x5deb3768
              Exception code: 0xc0000005
              Fault offset: 0x0000000000016bc8
              Faulting process ID: 0x1d24
              Faulting application start time: 0xRecorder.exe0
              Faulting application path: Recorder.exe1
              Faulting module path: Recorder.exe2
              Report ID: Recorder.exe3
              Faulting package full name: Recorder.exe4
              Faulting package-relative application ID: Recorder.exe5

              Error: (03/24/2020 12:44:27 PM) (Source: .NET Runtime) (User: )
              Description: Application: Recorder.exe
              Framework Version: v4.0.30319
              Description: The process was terminated due to an unhandled exception.
              Exception Info: exception code c0000005, exception address 00007FF8059B6BC8

              Error: (03/24/2020 10:10:09 AM) (Source: DbxSvc) (User: )
              Description: Failed to get driver message: (-2147024890) The handle is invalid.

              Error: (03/23/2020 05:35:04 PM) (Source: Application Error) (User: )
              Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
              Faulting module name: dwmcore.dll, version: 10.0.18362.693, time stamp: 0x2d178e04
              Exception code: 0xe0464645
              Fault offset: 0x000000000006426d
              Faulting process ID: 0x45c
              Faulting application start time: 0xdwm.exe0
              Faulting application path: dwm.exe1
              Faulting module path: dwm.exe2
              Report ID: dwm.exe3
              Faulting package full name: dwm.exe4
              Faulting package-relative application ID: dwm.exe5

              Error: (03/23/2020 02:05:58 PM) (Source: Application Error) (User: )
              Description: Windows cannot access the file for one of the following reasons:
              there is a problem with the network connection, the disk that the file is stored on, or the storage
              drivers installed on this computer; or the disk is missing.
              Windows closed the program Desktop Window Manager because of this error.

              Program: Desktop Window Manager
              File:

              The error value is listed in the Additional Data section.
              User Action
              1. Open the file again.
                This situation might be a temporary problem that corrects itself when the program runs again.

              If the file still cannot be accessed and
              - It is on the network,
              your network administrator should verify that there is not a problem with the network and that the server can be contacted.
              - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
              3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
              4. If the problem persists, restore the file from a backup copy.
              5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
              further assistance.

              Additional Data
              Error value: 00000000
              Disk type: 0
              [HEADING=1]System errors:[/HEADING]
              Error: (03/24/2020 01:55:36 PM) (Source: volmgr) (User: )
              Description: Dump file creation failed due to error during dump creation.

              Error: (03/24/2020 01:55:42 PM) (Source: EventLog) (User: )
              Description: The previous system shutdown at 12:58:29 pm on ‎24/‎3/‎2020 was unexpected.

              Error: (03/24/2020 01:23:19 PM) (Source: Service Control Manager) (User: )
              Description: The Windows Management Instrumentation service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

              Error: (03/24/2020 02:18:18 AM) (Source: volmgr) (User: )
              Description: Dump file creation failed due to error during dump creation.

              Error: (03/24/2020 02:18:23 AM) (Source: EventLog) (User: )
              Description: The previous system shutdown at 2:06:54 am on ‎24/‎3/‎2020 was unexpected.

              Error: (03/23/2020 07:26:51 PM) (Source: volmgr) (User: )
              Description: Dump file creation failed due to error during dump creation.

              Error: (03/23/2020 07:26:56 PM) (Source: EventLog) (User: )
              Description: The previous system shutdown at 7:21:16 pm on ‎23/‎3/‎2020 was unexpected.

              Error: (03/22/2020 10:31:05 AM) (Source: volmgr) (User: )
              Description: Dump file creation failed due to error during dump creation.

              Error: (03/22/2020 10:31:11 AM) (Source: EventLog) (User: )
              Description: The previous system shutdown at 10:18:40 am on ‎22/‎3/‎2020 was unexpected.

              Error: (03/20/2020 09:38:52 AM) (Source: BTHUSB) (User: )
              Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
              [HEADING=1]Microsoft Office Sessions:[/HEADING]
              Error: (03/25/2020 01:25:07 AM) (Source: DbxSvc)(User: )
              Description: (-2147024890) The handle is invalid.

              Error: (03/24/2020 02:18:55 PM) (Source: Microsoft-Windows-PerfNet)(User: DESKTOP-LD5SF3I)
              Description: 3221225506

              Error: (03/24/2020 01:56:22 PM) (Source: PanoptoRecorder)(User: )
              Description: Timestamp: 03/24/2020 05:56:22.6757633 Message: Problem constructing communications link with server Category: Panopto Priority: -1 EventId: 12123 Severity: Error Title: Machine: DESKTOP-LD5SF3I Application Domain: Recorder.exe Process Id: 3628 Process Name: D:\Dropbox\Teaching\Panopto\Recorder.exe Win32 Thread Id: 3632 Thread Name: Extended Properties: Exception - System.Net.WebException: The remote name could not be resolved: ‘lecturecapture.hku.hk’

              Server stack trace:
              at System.Net.HttpWebRequest.GetRequestStream(Transpo rtContext& context)
              at System.Net.HttpWebRequest.GetRequestStream()
              at System.Web.Services.Protocols.SoapHttpClientProtoc ol.Invoke(String methodName, Object parameters)
              at Panopto.Recorder.RecorderService.Recorder.LoginWit hPassword(String user, String pass, String recorderVersion, MachineInfo machine)
              at System.Runtime.Remoting.Messaging.StackBuilderSink ._PrivateProcessMessage(IntPtr md, Object args, Object server, Object& outArgs)
              at System.Runtime.Remoting.Messaging.StackBuilderSink .AsyncProcessMessage(IMessage msg, IMessageSink replySink)

              Exception rethrown at [0]:
              at System.Runtime.Remoting.Proxies.RealProxy.EndInvok eHelper(Message reqMsg, Boolean bProxyCase)
              at System.Runtime.Remoting.Proxies.RemotingProxy.Invo ke(Object NotUsed, MessageData& msgData)
              at Panopto.Recorder.Worker.LoginWithPasswordDelegate. EndInvoke(IAsyncResult result)
              at Panopto.Recorder.Worker.LoginToServer() Type Name - “Panopto.Recorder.Worker, Recorder, Version=6.0.0.56831, Culture=neutral, PublicKeyToken=null”

              Error: (03/24/2020 01:29:10 PM) (Source: Application Error)(User: )
              Description: POWERPNT.EXE16.0.11929.206485e5dcf2eKERNELBASE.dll 10.0.18362.719b31987d3e0000002000000000003a8591c04 01d60190cdaea392C:\Program Files\Microsoft Office\Root\Office16\POWERPNT.EXEC:\Windows\System 32\KERNELBASE.dlldcf651f4-a229-46c9-bf33-a4807a961091

              Error: (03/24/2020 01:23:19 PM) (Source: Application Error)(User: )
              Description: svchost.exe_Winmgmt10.0.18362.132d6c210ntdll.dll10 .0.18362.71964d10ee0c000040900000000000a41d8a6801d 6013f70e716fbC:\Windows\system32\svchost.exeC:\Win dows\SYSTEM32\ntdll.dll1f4cd33f-703e-4689-a5a6-5943af860b15

              Error: (03/24/2020 12:44:27 PM) (Source: Application Error)(User: )
              Description: Recorder.exe6.0.0.568315d0b4e71wpfgfx_v0400.dll4.8 .4121.05deb3768c00000050000000000016bc81d2401d6019 52394722cD:\Dropbox\Teaching\Panopto\Recorder.exeC :\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF \wpfgfx_v0400.dllee463c21-716a-4c6d-9045-667c0315e6e8

              Error: (03/24/2020 12:44:27 PM) (Source: .NET Runtime)(User: )
              Description: Application: Recorder.exe
              Framework Version: v4.0.30319
              Description: The process was terminated due to an unhandled exception.
              Exception Info: exception code c0000005, exception address 00007FF8059B6BC8

              Error: (03/24/2020 10:10:09 AM) (Source: DbxSvc)(User: )
              Description: (-2147024890) The handle is invalid.

              Error: (03/23/2020 05:35:04 PM) (Source: Application Error)(User: )
              Description: dwm.exe10.0.18362.3878e064b77dwmcore.dll10.0.18362 .6932d178e04e0464645000000000006426d45c01d600e93a9 3a48cC:\Windows\system32\dwm.exeC:\Windows\system3 2\dwmcore.dll49c274c6-1478-41d2-991e-921422b23474

              Error: (03/23/2020 02:05:58 PM) (Source: Application Error)(User: )
              Description: Desktop Window Manager000000000
              [HEADING=1]CodeIntegrity Errors:[/HEADING]
              Date: 2020-03-11 13:40:39.430
              Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\FlightSet tings.dll because the set of per-page image hashes could not be found on the system.

              Date: 2020-03-11 13:40:39.425
              Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\FlightSet tings.dll because the set of per-page image hashes could not be found on the system.

              Date: 2020-03-11 13:40:39.355
              Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\FlightSet tings.dll because the set of per-page image hashes could not be found on the system.

              Date: 2020-03-11 13:40:39.349
              Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\FlightSet tings.dll because the set of per-page image hashes could not be found on the system.

              Date: 2020-03-11 13:40:39.341
              Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\dsreg.dll because the set of per-page image hashes could not be found on the system.

              Date: 2020-03-11 13:40:39.335
              Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\dsreg.dll because the set of per-page image hashes could not be found on the system.

              Date: 2020-03-11 13:40:35.262
              Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\aepic.dll because the set of per-page image hashes could not be found on the system.

              Date: 2020-03-11 13:40:35.250
              Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\aepic.dll because the set of per-page image hashes could not be found on the system.

              =========================== Installed Programs ============================

              “CZUR Scanner V4.6” (HKLM-x32...{1FDB6D08-4308-424B-A32D-5DE22747A0B2}_is1) (Version: 4.6 - “CZUR TECH CO., LTD”)
              7-Zip 19.00 (x64) (HKLM...\7-Zip) (Version: 19.00 - Igor Pavlov)
              Adobe Acrobat XI Pro (HKLM-x32...{AC76BA86-1033-FFFF-7760-000000000006}) (Version: 11.0.13 - Adobe Systems)
              Anno 1800 (HKLM-x32...\Uplay Install 4553) (Version: - Ubisoft)
              Battlefield™ 1 (HKLM-x32...{335B50BC-6130-4BAF-9A6A-F1561270587B}) (Version: 1.0.57.44284 - Electronic Arts)
              Bulk Rename Utility 3.3.1.0 (64-bit) (HKLM...\Bulk Rename Utility Installation_is1) (Version: - TGRMN Software)
              calibre (HKLM-x32...{13EA2450-6C59-4732-97E5-0BD1D17C8C16}) (Version: 4.12.0 - Kovid Goyal)
              CCleaner (HKLM...\CCleaner) (Version: 5.64 - Piriform)
              Crash Bandicoot™ N. Sane Trilogy (HKLM...\Steam App 731490) (Version: - Vicarious Visions)
              Dropbox (HKLM-x32...\Dropbox) (Version: 93.4.273 - Dropbox, Inc.)
              Dropbox Update Helper (HKLM-x32...{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.295.1 - Dropbox, Inc.) Hidden
              ExpressVPN (HKLM-x32...{435b3ffb-1cdc-4ff2-8dcd-a67ec6f207b3}) (Version: 7.7.11.4 - ExpressVPN)
              ExpressVPN (HKLM-x32...{E5B9C3E5-889C-4F22-A959-F4B8463D2835}) (Version: 7.7.11.4 - ExpressVPN) Hidden
              Google Chrome (HKLM-x32...\Google Chrome) (Version: 80.0.3987.149 - Google LLC)
              Google Update Helper (HKLM-x32...{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
              Hathi Download Helper version 1.1.9 (HKLM-x32...{1AA98952-B224-4FD5-8116-B052000EA286}_is1) (Version: 1.1.9 - Hathi Download Helper download | SourceForge.net )
              HD Tune Pro 5.75 (HKLM-x32...\HD Tune Pro_is1) (Version: - EFD Software)
              IrfanView 4.54 (64-bit) (HKLM...\IrfanView64) (Version: 4.54 - Irfan Skiljan)
              Logitech Camera Settings (HKLM-x32...\LogiUCDPP) (Version: 2.10.4.0 - Logitech Europe S.A.)
              Logitech Options (HKLM...\LogiOptions) (Version: 8.10.84 - Logitech)
              Microsoft Office 365 ProPlus - en-us (HKLM...\O365ProPlusRetail - en-us) (Version: 16.0.11929.20648 - Microsoft Corporation)
              Microsoft OneDrive (HKCU...\OneDriveSetup.exe) (Version: 19.232.1124.0010 - Microsoft Corporation)
              Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM...{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
              Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32...{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
              Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32...{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
              Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32...{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
              Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32...{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
              Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27012 (HKLM-x32...{67f67547-9693-4937-aa13-56e296bd40f6}) (Version: 14.16.27012.6 - Microsoft Corporation)
              NirSoft BlueScreenView (HKLM-x32...\NirSoft BlueScreenView) (Version: - )
              Office 16 Click-to-Run Extensibility Component (HKLM...{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.11929.20648 - Microsoft Corporation) Hidden
              Office 16 Click-to-Run Licensing Component (HKLM...{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.11929.20648 - Microsoft Corporation) Hidden
              Office 16 Click-to-Run Localization Component (HKLM...{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.11929.20648 - Microsoft Corporation) Hidden
              Origin (HKLM-x32...\Origin) (Version: 10.5.66.38849 - Electronic Arts, Inc.)
              Panopto (64-bit) (HKLM...{E1A7B6C2-12E7-4024-ACBD-AD0767B6B7EA}) (Version: 6.0.0.56831 - Panopto)
              PDF-XChange PRO (HKLM...{7C27AE43-385F-42DC-A8CA-1F1FD397336E}) (Version: 8.0.336.0 - Tracker Software Products (Canada) Ltd.) Hidden
              PDF-XChange PRO (HKLM-x32...{5844f5e4-0620-4dc8-97a1-fb18e73fd2a1}) (Version: 8.0.336.0 - Tracker Software Products (Canada) Ltd.)
              Realtek High Definition Audio Driver (HKLM-x32...{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.8899.1 - Realtek Semiconductor Corp.)
              SmartControl-4.3.15 (HKLM-x32...{E55BD19C-E4AA-469F-9474-AE70A1D8A666}) (Version: 4.3.99 - PHL)
              Speccy (HKLM...\Speccy) (Version: 1.32 - Piriform)
              Steam (HKLM-x32...\Steam) (Version: 2.10.91.91 - Valve Corporation)
              Teams Machine-Wide Installer (HKLM-x32...{731F6BAA-A986-45A4-8936-7C3AAAAA760B}) (Version: 1.3.0.362 - Microsoft Corporation)
              Uplay (HKLM-x32...\Uplay) (Version: 104.0 - Ubisoft)
              WhatsApp (HKCU...\WhatsApp) (Version: 0.4.1307 - WhatsApp)
              WhoCrashed 6.65 (HKLM...\WhoCrashed_is1) (Version: - Resplendence Software Projects Sp.)
              Zoom (HKCU...\ZoomUMX) (Version: 4.6 - Zoom Video Communications, Inc.)
              Zotero (HKLM-x32...\Zotero 5.0.84 (x86 en-US)) (Version: 5.0.84 - Corporation for Digital Scholarship)
              百度网盘 (HKLM-x32...\百度云管家) (Version: 6.9.1 - 百度在线网络技术(北京)有限公司)

              ========================= Devices: ================================

              Name: ExpressVPN TAP Adapter
              Description: ExpressVPN TAP Adapter
              Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
              Manufacturer: ExpressVPN
              Service: tapexpressvpn
              Device ID: ROOT\NET\0000
              Problem: : This device is disabled. (Code 22)
              Resolution: In Device Manager, click “Action”, and then click “Enable Device”. This starts the Enable Device wizard. Follow the instructions.

              ========================= Memory info: ===================================

              Percentage of memory in use: 28%
              Total physical RAM: 14264.85 MB
              Available physical RAM: 10173.96 MB
              Total Virtual: 16440.85 MB
              Available Virtual: 11671.46 MB

              ========================= Partitions: =====================================

              1 Drive c: () (Fixed) (Total:232.25 GB) (Free:157.36 GB) NTFS
              2 Drive d: (Dropbox) (Fixed) (Total:931.51 GB) (Free:338.28 GB) NTFS
              3 Drive e: (Software) (Fixed) (Total:2794.5 GB) (Free:2518.97 GB) NTFS

              ========================= Users: ========================================

              User accounts for \DESKTOP-LD5SF3I

              Administrator DefaultAccount ghass
              Guest Test WDAGUtilityAccount

              **** End of log ****

              Comment

              • phillpower2
                PCHF Administrator
                • Sep 2016
                • 15209

                #8
                Really not sure as to how two 8GB sticks of RAM can be reported as 14GB and only running at 266MHz.

                What does it say in the BIOS about the amount and speed of the RAM.

                A few problems with Dropbox, Windows, Office and one or two apps, is all your software licenced/paid for.

                Comment

                • History658
                  PCHF Member
                  • Mar 2020
                  • 26

                  #9
                  Okay, I left the computer on and the BSOD did happen again it seems. Though it did not even restart. Had to use the reset button myself. Also, no minidump file was created. These are my mindump setting:

                  [ATTACH type=“full” alt=“1585092815205.png”]5961[/ATTACH]
                  A few problems with Dropbox, Windows, Office and one or two apps, is all your software licenced/paid for.

                  Yes, it is.
                  What does it say in the BIOS about the amount and speed of the RAM.

                  This is the Ram-related info I was able to find:
                  [ATTACH type=“full”]5962[/ATTACH]
                  [ATTACH type=“full”]5963[/ATTACH]
                  [ATTACH type=“full”]5964[/ATTACH]
                  [ATTACH type=“full”]5965[/ATTACH]

                  Anything else you would want me to look for?

                  Thanks!

                  Comment

                  • History658
                    PCHF Member
                    • Mar 2020
                    • 26

                    #10
                    Apologies for the double post. After your comment about the RAM, I googled it and seems like I needed to use XMP settings on my MB. I did this as follows:
                    [ATTACH type=“full”]5966[/ATTACH]
                    Now, this is what I get for my RAM:

                    [ATTACH type=“full”]5967[/ATTACH]

                    [ATTACH type=“full”]5968[/ATTACH]

                    Comment

                    • phillpower2
                      PCHF Administrator
                      • Sep 2016
                      • 15209

                      #11
                      No worries about the double post, the info is helpful and coincidence that you did post it as your BIOS picture #4 jumped out at us because of the DRAM Frequency Auto being highlighted, good catch for spotting the XMP setting, Ryzen CPUs are notoriously picky about the RAM and the faster the compatible RAM the better they like it, now we wait.

                      Should you unfortunately still have BSOD problems please see below;

                      Your first picture shows that restarts are enabled, can you double check that it not still the case.

                      To check for and upload any crash dmps;
                      1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
                      2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
                      3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

                      Comment

                      • History658
                        PCHF Member
                        • Mar 2020
                        • 26

                        #12
                        Thanks for pointing me towards the Ram anyways. Had not noticed this before. I still have restarts enabled, though, as I said, in the past few weeks I have never gotten a minidump out of it. But I will see whether I get another BSOD or not and then report back.

                        Comment

                        • phillpower2
                          PCHF Administrator
                          • Sep 2016
                          • 15209

                          #13
                          You are welcome and fingers crossed that we have found the cause of the issue.

                          Do you have the box in the attachment below unchecked now.

                          Comment

                          • History658
                            PCHF Member
                            • Mar 2020
                            • 26

                            #14
                            Oh, sorry, I misunderstood. It is unchecked now as you can see below.

                            [ATTACH type=“full”]5970[/ATTACH]

                            Comment

                            • phillpower2
                              PCHF Administrator
                              • Sep 2016
                              • 15209

                              #15
                              No problem (y)

                              Try and use the computer as you normally would and see how things go for now.

                              Comment

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