Games crashing

[RichardGere]

Hello. These are my current PC Specs:

Operating System: Windows 10 Home Single Language 64-bit
CPU: Intel Core i5 2310 @ 2.90GHz Sandy Bridge 32nm Technology
RAM: 8.00GB Dual-Channel DDR3 @ 1333MHz (9-9-9-24)
Motherboard: Intel Corporation DH67CL (LGA1155)
GPU: 4096MB ATI Radeon RX 560 Series (ATI)
Storage: 931GB Western Digital WDC WD10EARS-00MVWB0 ATA Device (SATA )
Power Supply Unit: Antec EarthWatts EA-500D (500W Max.)

Is everything compatible here? My motherboard is kinda old but I found out that it’s compatible with my GPU. I’m experiencing crashes while gaming. The game freezes for about 30 seconds and then crashes to desktop with no error displayed. Crashes can happen in 15 minutes of gameplay or even a few hours. Nothing indicates crashes, they just happen instantly. Could this be sign of incompatibility? I don’t have much experience in PC building, so I might’ve fu*ked something up.
(I recently upgraded my GPU and put this 1TB HDD). I’m having this PC build for about three years, only recently I upgraded my GPU, put a new HDD, and bought new monitor. That’s when games started crashing like that.

Things I tried:

• Updating all drivers with DriverEasy
• Reinstalling Windows and fully updating it
• Replacing RAM sticks (I’ve had a faulty RAM stick before which was causing BSODs but it didn’t help with these game crashes)
• Replacing CPU and case fan (I thought overheating was causing those crashes)
• GPU, CPU, RAM stress test
• Command prompt commands such as sfc /scannow, DISM etc.

Everything is working properly yet it still keeps crashing. One thing I haven’t tried yet is updating my BIOS because I’ve never done it before.
I found out that my BIOS version is:
BIOS Date: 10/07/2011 15:05:28
BIOS Version: 04.06.04
Could this be the solution because I really have no idea how to fix this…

[veeg]

Hello

Hopefully our experts will chime in soon..

jmarket @phillpower2

[phillpower2]

Power Supply Unit: Antec EarthWatts EA-500D (500W Max.)

You need a better PSU, the present one is not only old but even when new it could only produce 408W while your GPU requires the system to be powered by a minimum of a 450W PSU, for that card I would suggest that you get yourself a quality brand 500W PSU that has a minimum of a Bronze efficiency rating, you can check the specs of the present PSU at the database link in my sig.

[RichardGere]

You need a better PSU, the present one is not only old but even when new it could only produce 408W while your GPU requires the system to be powered by a minimum of a 450W PSU, for that card I would suggest that you get yourself a quality bran 500W PSU that has a minimum of a Bronze efficiency rating, you can check the specs of the present PSU at the database link in my sig.

So it’s definitely the PSU.. I’m going to replace it as soon as possible then. Thank you very much for the response.

[phillpower2]

Please hold off on rushing off to get a new PSU, the info in my reply #3 is based on fact as the present PSU is as said is old and under powered for your system but there could be something else amiss + there is something that we would like you to try for us first.

Your CPU and MB both have video capability, physically remove the add on video card from the MB, hook your display up to the appropriate video port on the MB, reassemble, test and then post back with an update for us.

NB: You will not be able to play the latest high end games without the add on GPU so just do some not too demanding gaming and see how it goes.

[RichardGere]

Hello. I could play some low-end games like Stronghold, old Call of Duty games, and it didn’t crash, just like RX 560 didn’t crash on those games. I can play all those low-demanding games without any problems. I think it could be the underpowered PSU. I used PSU calculator and it said that I need minimum 550 W PSU, so I’ll probably gonna have to buy new one. I thought of buying this one, what do you think? EVGA BR 600W 80plus.
Otherwise, I don’t know if updating to newer version of BIOS would sort anything out. It’s helluvalot old and I never tried to update it because of the lack of knowledge to do so.

[phillpower2]

You need to try using the computer under the same conditions that would have previously caused the RX 560 to crash and/or try increasing the load on the computer to see how far it can be pushed before the onboard video lets you know that it cannot cope.

A good quality brand 500W PSU is all that you need for the parts that you have and I would only suggest that you get anything higher than 500W is if it is a good quality brand and it costs less than a 500W would.

[RichardGere]

I tried as much as you said, no crashes on games that I could run with MB graphics. This might be a stupid question but does PCI-e slot matter? AMD Radeon settings say this: BUS Type: PCI Express 3.0 and Current BUS Settings: PCI Express 2.0 x8
Could this cause any trouble?

[RichardGere]

Also, I read somewhere that the RX 500 series doesn’t work with non UEFI BIOS motherboards.
“Open the command prompt and type the following: bcdedit /enum {current} If it says winload.efi, it is UEFI. If it says winload.exe, then it is legacy.”
Mine says that it’s winload.exe so it’s legacy..

[phillpower2]

I tried as much as you said, no crashes on games that I could run with MB graphics.

Your MB has both UEFI BIOS and PCI-E 3.0 add on card slots so neither are an issue, the above supports the PSU being the cause.

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[RichardGere]

Alright, thanks! I’m definitely getting a new PSU then.
Thank you very much for the help!
Peace.

[phillpower2]

Couple of things that I would suggest you do first if you can, get your GPU tested and see if you can borrow an appropriately powered PSU so that you can test your GPU in your computer, not always possible I know but always recommend as much testing as possible before making any purchase, using a poor quality PSU tends to damage video cards first as they are the most power hungry devices.

[phillpower2]

Any update for us?

[phillpower2]

Any update for us? This thread will be closed if not replied to within 48hrs.