have some errors

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  • Miljow
    PCHF Member
    • Sep 2019
    • 12

    #1

    have some errors

    Hello

    randomly my computer just starts doing weird things
    i was watching a livestream on twitch and all the sudden the stream stops
    the chat was still going
    i tried opening a new tab and going to youtube but it wouldn’t load
    so i closed chrome and tried re opening it which it didn’t
    then i tried restarting my pc which was not possible i could open the windows start menu and press restart but nothing happend
    so my last option was to use the reset button on my pc

    this has happend like 3 times now and i made a screenshot of the event log

    am really wondering what is wrong

    i am not a super smart computer kinda guy

    thanks

    miljow
  • veeg
    PCHF Director
    • Jul 2016
    • 8977

    #2
    Hello

    Hopefully some of our members will chime in soon..

    jmarket @phillpower2

    Comment

    • Bruce
      PCHF Member
      • Oct 2017
      • 10697

      #3
      what’s the timeframe - 3 times in how many hours/days/weeks?
      has it only happened while watching Twitch?
      what has you tried so far: maintenance, cleanup, malware scans, etc?

      Comment

      • Miljow
        PCHF Member
        • Sep 2019
        • 12

        #4
        Originally posted by Bruce
        what’s the timeframe - 3 times in how many hours/days/weeks?
        has it only happened while watching Twitch?
        what has you tried so far: maintenance, cleanup, malware scans, etc?
        i happend like twice in the last week and before that i was on vacation and before my vacation it happend once

        it didn’t only happen while watching twitch, it also happend when i was watching a tv show on a dutch tv website

        i scanned my pc with eset nod 32
        and i dusted out my pc

        can you make up something from the event log?

        Comment

        • Bruce
          PCHF Member
          • Oct 2017
          • 10697

          #5
          nah, that event log is pretty much useless.

          Comment

          • phillpower2
            PCHF Administrator
            • Sep 2016
            • 15205

            #6
            The symptoms described in the OP suggest overheating or failing hardware rather than a software issue.

            If you want help with this see below;

            Please provide information about your computer, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better assist you.

            Comment

            • Miljow
              PCHF Member
              • Sep 2019
              • 12

              #7
              Operating System
              Windows 10 Pro 64-bit
              CPU
              Intel Core i7 7700K @ 4.20GHz 34 Β°C
              Kaby Lake 14nm Technology
              RAM
              16.0GB Dual-Channel Unknown @ 1200MHz (16-16-16-39)
              Motherboard
              ASRock H270M Pro4 (CPUSocket)
              Graphics
              S27B350 (1920x1080@60Hz)
              S24C300 (1920x1080@60Hz)
              2047MB NVIDIA GeForce GTX 1060 6GB (MSI) 42 Β°C
              Storage
              223GB Intenso SSD Sata III (SATA (SSD)) 35 Β°C
              931GB TOSHIBA DT01ACA100 (SATA ) 29 Β°C
              Optical Drives
              HL-DT-ST DVDRAM GH24NSD1
              Audio
              Realtek High Definition Audio

              Comment

              • system
                PCHF Owner
                • Jan 2015
                • 7635

                #8
                Originally posted by phillpower2
                the PSU (power supply unit) providing these details will enable folk to better assist you.
                Please supply info on the PSU as requested.

                Comment

                • Miljow
                  PCHF Member
                  • Sep 2019
                  • 12

                  #9
                  Originally posted by gus
                  Please supply info on the PSU as requested.
                  where do i find this?

                  Comment

                  • phillpower2
                    PCHF Administrator
                    • Sep 2016
                    • 15205

                    #10
                    You need to take off the side of the case and then look for an information sticker on the side of the PSU, see example in the attachment below;

                    Comment

                    • phillpower2
                      PCHF Administrator
                      • Sep 2016
                      • 15205

                      #11
                      Any update Miljow?

                      Comment

                      • Miljow
                        PCHF Member
                        • Sep 2019
                        • 12

                        #12
                        i don’t think it’s the psu

                        i tried to do a system restore go back in time.
                        while doing that it crached or something so i had to reinstall widnows complete and keep my files.
                        i did and reinstalled browers and all other xxxx,
                        couple days later i tried dling and installing new games but they wouldn’t open and give me the 0xc000007b error

                        EDIT: Inappropriate language removed

                        Comment

                        • system
                          PCHF Owner
                          • Jan 2015
                          • 7635

                          #13
                          Originally posted by Miljow
                          i don’t think it’s the psu
                          Can you please supply the information re your power supply as requested?

                          Comment

                          • phillpower2
                            PCHF Administrator
                            • Sep 2016
                            • 15205

                            #14
                            Any update for us? This thread will be closed if not replied to within 48hrs.

                            Comment

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