Computer I built keeps freezing on me

[Conroyale]

I thought it did it automatically and there have been times where it says an “update is happening don’t turn off your computer” and whatever else they usually say and I didn’t think to look and see if it kept. I thought I had updated it plenty of times. And I’ll get the speccy posted tomorrow.

[Conroyale]

Here’s the new speccy

http://speccy.piriform.com/results/NXdfWCsjaado3QnwE6BYhQa

[phillpower2]

We need the PSU information that was requested.

Noticed the following in the Speccy report;

IObit Malware Fighter
Driver Booster Scheduler
Driver Booster SkipUAC (Connor)

You will not see anything like the above recommended on any reputable forum, they are at best a gimmick and at worse a danger to the operating systems registry, it is an old article but the author is still highly respected and tbh I’ve not seen it explained better than at the miekiemoes’ Blog here

Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

Depending on priority it can take many months before the driver provider releases any fix and they sometimes do not even bother.

As an asides Conroyale, can you update or conclude your previous thread here

[Conroyale]

Sorry, I missed the power supply part of the question.

EVGA 120-G1-0650-XR GOLD 650W Fully Modular Continuous Power Supply

This is the power supply I am using. And I’ll get to uninstalling those programs. A friend recommended them to me because a laptop of mine’s fan was running top speed and I thought it was beneficial, though I’ve had my suspicions about it.

[Conroyale]

And I posted this problem in another forum and they suggested downloading the motherboard drivers, which I did, except one didn’t take out of the four options at the manufacturer’s site.

The four were: Realtek PCI-E Ethernet Drivers, Realtek High Definition Audio Driver, AMD Chipset Driver, and AM4 RAID Driver.
I installed the chipset driver, rebooted, and then the remaining three but the last one says “system configuration is not compatible for RAID drivers or applications installation.”

[phillpower2]

I use and recommend EVGA PSUs but this model has had a few problems with performance and reliability etc.

What I suggest, remove the GTX 1070 GPU from the MB and connect your displays to the appropriate video ports on the MB, reassemble, test then post back with an update.

We are always happy to help when we can but we cannot safely do so if you are already receiving assistance on any other forum, doing so may lead to confusion as to whose and what guidance you are following which can be both dangerous and costly, decide on which forum you wish to continue and as a courtesy let the other/s know that assistance is no longer required.

Thank you for your understanding.

[Conroyale]

With the GPU disconnected from the MB, it lasted much longer than usual, but it froze eventually. Took about 7-9 hours this time instead of the usual <1-2 hours.

And I’ve stopped with the other forum since this one has people actually responding to it. I’ll stick to one forum at a time the next time I have questions. The driver installing for the MB was the only thing I’ve actually done to my computer from that other forum.

[phillpower2]

How long have you had the PSU for, removing the add on GPU has reduced the load on the PSU which may explain why it took so much longer before the computer locked up.

What was the computer being used for during the 7-9 hrs and in particular just before it froze.

Download Speedfan and install it. Once it’s installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

http://artellos.geekstogo.com/speedfan.png

(this is a screenshot from a vista machine)

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start…all programs…accessories…paint…left click in the white area …press CTRL + V…click on file…click on save…save it to your desktop…name it something related to the screen your capturing… BE SURE TO SAVE IT AS A .JPG …otherwise it may be to big to upload… after typing in any response you have… click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[Conroyale]

I’ve had the PSU for about a year and 3 months, the same time I built the computer. I

t’s now going anywhere from freezing right after I log in to an hour down the road and anywhere in between. When it was good for 7-9 hours, I just had it paused on a YouTube video with nothing else in the background running. Just getting Speed Fan and HWMonitor installed and screenshotting the readings took three to four freezes.

I don’t know why Speed Fan is only showing my HDD, but it seems that HWMonitor has everything.

I’m not sure why it says my GPU is that AMD Radeon RX Vega 11 because I don’t have one of those installed, it was that GTX 1070 that I still have out of my computer that I installed.

[phillpower2]

PSU info acknowledged.

I’m not sure why it says my GPU is that AMD Radeon RX Vega 11 because I don’t have one of those installed

You do, it is integrated into your processor and is what is giving you video while you have the GTX 1070 removed from the board.

Only thing that looks off in HWMonitor (forget Speedfan) is the voltage going to the RAM,

Please restart your computer and check the temperatures/voltages in the BIOS, no screenshot is required just make a note of the temperatures, the DRAM voltages and the +3.3V, +5V and the +12V rails on the PSU and post them with your next reply.

NB: BIOS voltage readings.

The readings are not conclusive in the BIOS as the computer is under the least amount of load, if they are higher or lower than what they should be though it does suggest a PSU problem.

[Conroyale]

The CPU temp is 31C and the system temp is 32C.
The voltages:
CPU Core - 1.368
CPU NB - 1.016
CPU VDDP - 0.912
System/3.3V - 3.376
System/5V - 5.120
System/12V - 12.384
DRAM - 1.360

[phillpower2]

DRAM - 1.360

This is too high.

Do you have a link to the RAM that you have, we need to check the specs.

[Conroyale]

Team T-Force DARK 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3000 (PC4 24000) Memory (Desktop Memory) Model TDRED416G3000HC16CDC01

[phillpower2]

That RAM is 1.35V meaning that the BIOS reading is only marginally higher than what it should be, try keeping a check on the voltage when you are using the computer under a moderate load to see what happens.

Try restoring the MBs default factory settings in the BIOS, they are sometimes listed as one of the following " factory defaults" “most stable” or on newer boards “optimized” please note that if your have both the “most stable” and the “optimized” options in the BIOS you should choose the most stable" option as in this instance the “optimized” settings are a form of overclocking that can cause instability.

If the above does not help any I can only think of you trying to borrow a known good PSU for testing purposes.

[Conroyale]

I can’t find anywhere in my BIOS that gives me the options to factory default or optimize my MB. I’m using the MSI Click BIOS 5 if you’re familiar with that or with anywhere I can go to learn how to use it effectively.