Failed/intermittent boot

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  • Hostilact
    PCHF Member
    • Jun 2019
    • 9

    #1

    Failed/intermittent boot

    Let me start with what I am currently running.

    Board: Z270 PC Mate
    VGA: Asus GTX 1080
    PSU: Corsair RM 750x
    CPU: Intel® Core™ i7-7700K Processor
    MEM: 2x8GB, 2400MHz ADATA XPS
    COOLER: Not sure on the brand but a liquid cooler
    OS: Windows 10 64bit Home

    Now to the issue. So This started randomly on Saturday when I went to turn on my PC, Everything turned on (fans, lights, ect.) but as I sat there nothing popped up on my monitors. Looked through the view window and sure enough the EZ Debug light for the CPU was on, so I shut it down turned the hard power switch on the PSU off, unplugged it, hit the power button to try and burn any residual power off, plugged it back in and flipped the switch back, now it was switching itself on and off endlessly every 2sec and would attempt to boot for about half a second.

    My first instinct was to shut it back off, unplug it and swap the memory around. No joy. Second was to try and boot off 1 stick. No Joy. Third was to remove the GPU and try again with the memory in the original spot. No joy. Swapped memory again with GPU removed. No joy.

    Did a little digging and read that it could be a PSU issue (I didn’t have the Corsair at the time but a 600W High Power Bronze). So I went to the store and got the Corsair but still no joy. So I did some more digging and found a post about resetting the ME in the BIOS, but I couldn’t even get to the BIOS screen. My buddy gave me a tip about removing the GPU and putting in a single stick of memory in the #2 slot which somehow worked to get me to BIOS. Sure enough my ME version was reading 0.0.0.0, so with a quick search I found the correct version for my Motherboard and put it on a USB stick to install. I did it and it worked………. for a day.

    Here I am going to boot up my PC again today and I am back at square one. Same issue as Saturday, same symptoms. Now before I take all the items off my desk and break down my PC again, I am wondering what the cause of the issue is and why it would repeat itself. Is it something I am doing? Is it a fault in the components? Is it a Windows update? Is there something I can do to prevent it from happening again?

    Any insight on this issue would be greatly appreciated. Like I said I have done some digging on here and found people with the same issues, but have not come across a post where they had it happen again a few days later. Thank you in advance
  • veeg
    PCHF Director
    • Jul 2016
    • 8977

    #2
    Hello
    Hopefully some of our members will chime in soon.. Please download and run this and then post that log..

    https://www.sysnative.com/forums/pag...collectionapp/

    jmarket @phillpower2

    Comment

    • Hostilact
      PCHF Member
      • Jun 2019
      • 9

      #3
      Originally posted by vger
      Hello
      Hopefully some of our members will chime in soon.. Please download and run this and then post that log..

      https://www.sysnative.com/forums/pag...collectionapp/

      @jmarket @phillpower2
      Unfortunately I can’t boot let alone download and run a program.

      Comment

      • Rustys
        PCHF Member
        • Jul 2016
        • 7862

        #4
        How old id this system?
        Originally posted by Hostilact
        plugged it back in and flipped the switch back, now it was switching itself on and off endlessly every 2sec and would attempt to boot for about half a second.
        Originally posted by Hostilact
        Now before I take all the items off my desk and break down my PC again, I am wondering what the cause of the issue is and why it would repeat itself. Is it something I am doing? Is it a fault in the components? Is it a Windows update? Is there something I can do to prevent it from happening again?
        When you put the system back together you did make sure that all the power connection were connected properly?
        Made sure that the Motherboard is not shorting out on the case?
        Made sure to use the proper height risers?
        Made sure that the water cooler is circulating the fluid?
        Removed the old thermal paste and applied the proper amount to the CPU?
        Remove the plastic cover from the Cooler and CPU prior to attaching?
        Have you places a piece or card board on you desk and assembled the system on that to see if it work then?

        Comment

        • Hostilact
          PCHF Member
          • Jun 2019
          • 9

          #5
          Originally posted by Rustys
          How old id this system?

          When you put the system back together you did make sure that all the power connection were connected properly?
          Made sure that the Motherboard is not shorting out on the case?
          Made sure to use the proper height risers?
          Made sure that the water cooler is circulating the fluid?
          Removed the old thermal paste and applied the proper amount to the CPU?
          Remove the plastic cover from the Cooler and CPU prior to attaching?
          Have you places a piece or card board on you desk and assembled the system on that to see if it work then?
          So I should have specified in the original post, this was not a new build. I have had this PC for about 2 years. It was a prebuilt system from ibuypower. Nothing inside the system had been changed prior to me swapping out the PSU. When I swapped out the PSU I was made sure all connections were secure on both ends and fully seated, I also ensured all pins and connectors were good to go prior to installing. The CPU and cooler have never been removed/moved. I can feel the fluid running through the hoses when the system is on so there is fluid movement there on the CPU cooler. I have not tried removing the components from the case and doing it on cardboard, was really hoping to avoid taking the whole system apart BUT if that is a highly recommended troubleshooting method I am not against doing it.

          Comment

          • veeg
            PCHF Director
            • Jul 2016
            • 8977

            #6
            " if that is a highly recommended troubleshooting method I am not against doing it "

            It is the best way to do this yourself,without taking your pc to a repair shop.. Also a good way to see if the mobo is not grounding out and to see if or what hardware is failing.

            Comment

            • Hostilact
              PCHF Member
              • Jun 2019
              • 9

              #7
              Originally posted by vger
              " if that is a highly recommended troubleshooting method I am not against doing it "

              It is the best way to do this yourself,without taking your pc to a repair shop.. Also a good way to see if the mobo is not grounding out and to see if or what hardware is failing.
              So if I do this and the problem continues, what would be the next step? I am going into my weekend so I would like to get this knocked out prior to going back to work next week.

              Comment

              • Hostilact
                PCHF Member
                • Jun 2019
                • 9

                #8
                Ok. So I took it all out, layed the mobo flat on the carbboard, only things plugged into it were the CPU power, MoBo Power, a single stick of memory (I tried both sticks) in slot #2 (tried all slots just to be sure), and the CPU cooler. Still no luck.

                However, when I do all of the above (single stick in slot 2) but remove the CPU power cable, I get it to at least turn on and stay on, obviously I don’t get any further than that since there is no power to the CPU but I thought it might be something.

                Comment

                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15205

                  #9
                  Originally posted by Hostilact
                  However, when I do all of the above (single stick in slot 2) but remove the CPU power cable, I get it to at least turn on and stay on, obviously I don’t get any further than that since there is no power to the CPU but I thought it might be something.
                  Doesn[ICODE]t sound too good I[/ICODE]m afraid, things that can cause such behaviour include an overheating CPU, a system short and a bad power good signal between the MB and PSU.

                  Quick test for you to do, try swapping the CPU cooler from the 4-pin water pump fan connector to the 4-pin CPU fan connector, if no change, try each of the 4 x 4-pin system fan connectors.

                  Comment

                  • Hostilact
                    PCHF Member
                    • Jun 2019
                    • 9

                    #10
                    Originally posted by phillpower2
                    Doesn[ICODE]t sound too good I[/ICODE]m afraid, things that can cause such behaviour include an overheating CPU, a system short and a bad power food signal between the MB and PSU.

                    Quick test for you to do, try swapping the CPU cooler from the 4-pin water pump fan connector to the 4-pin CPU fan connector, if no change, try each of the 4 x 4-pin system fan connectors.
                    So since I have had the computer, the cooler pump has been plugged into the 4 pin CPU Fan 1 and not the Pump Fan 1. I have never had an issue with temps (that I know of) so I never really thought twice about the pump not working properly. Would the pump not work properly in this configuration?

                    Also I figured out what type of pump it is. Its the Asetek 550LC

                    Comment

                    • phillpower2
                      PCHF Administrator
                      • Sep 2016
                      • 15205

                      #11
                      Originally posted by Hostilact
                      So since I have had the computer, the cooler pump has been plugged into the 4 pin CPU Fan 1 and not the Pump Fan 1. I have never had an issue with temps (that I know of) so I never really thought twice about the pump not working properly. Would the pump not work properly in this configuration?
                      The fact that there are separate fan headers for an air cooler for the CPU and one for a liquid/pump driven cooler suggest that there is some difference between the two, voltage requirements would be my guess.

                      May I ask why the liquid cooling was not connected to the correct header on the MB in the first place, it was suggested that you try swapping the fan header around but in view of what you have previously said go straight to connecting the liquid cooling up as it should have been from the outset.

                      Comment

                      • Hostilact
                        PCHF Member
                        • Jun 2019
                        • 9

                        #12
                        Originally posted by phillpower2
                        May I ask why the liquid cooling was not connected to the correct header on the MB in the first place, it was suggested that you try swapping the fan header around but in view of what you have previously said go straight to connecting the liquid cooling up as it should have been from the outset.
                        So this was a prebuilt system from ibuypower, not knowing any better myself I had assumed that the professionals would know where to plug thing in, so I had not bothered to check any of the stuff. Also it lasting almost 2 years would that still mean that would have been the issue? I gamed on this build quite a bit daily for 3-4 hours at a time with no issues. I will say that when I did pull the CPU cooler off, the thermal paste was dry and crusty, again not knowing any better I am not sure if that is normal or not.

                        Comment

                        • Rustys
                          PCHF Member
                          • Jul 2016
                          • 7862

                          #13
                          Originally posted by Hostilact
                          I will say that when I did pull the CPU cooler off, the thermal paste was dry and crusty, again not knowing any better I am not sure if that is normal or not.
                          Yes that is normal and hoping that you removed the old and replaces it with new.

                          Comment

                          • Hostilact
                            PCHF Member
                            • Jun 2019
                            • 9

                            #14
                            Originally posted by Rustys
                            Yes that is normal and hoping that you removed the old and replaces it with new.
                            Well the computer is still torn apart until I can figure out what the cause/issue is. Without the pc even booting up do I really need to worry about the cpu over heating atm?

                            Comment

                            • veeg
                              PCHF Director
                              • Jul 2016
                              • 8977

                              #15
                              As long as the pc is not powered up,then no there will be no cpu heating issue’s.

                              Comment

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