PC Reboots While Playing Games

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  • Clanky
    PCHF Member
    • Mar 2019
    • 3

    #1

    PC Reboots While Playing Games

    Playing games like Shadow of the Tomb Raider on the higher graphics settings cause the pc to reboot, playing it on low causes my pc to run perfectly.
    VR Games are a 100% reboot, the crashing times vary.

    On crash, in the event viewer: kernal power (forgot what number)

    All drivers are upto date
    I’ve factory reset and OS reset my pc multiple times

    Taking it into a local pc repair show, the guy thought it was a RAM issue. Bought new RAM, still crashes.

    Processor
    Intel(R) Coreβ„’ i7-4770K CPU @ 3.50GHz

    Video Card
    NVIDIA GeForce GTX 1060 6GB

    RAM
    16 GB

    Operating System
    Windows 10

    If anyone could help, i’d appreciate it.
    Feel free to ask any/as many questions as you’d like.
    New to the forums, sorry if it takes me a while to reply

    I’ve completed a SysnativeFilleCollection which is available as an attached file
  • veeg
    PCHF Director
    • Jul 2016
    • 8982

    #2
    Hello

    Hopefully some of our members will chime in soon.

    jmarket @phillpower2

    Comment

    • phillpower2
      PCHF Administrator
      • Sep 2016
      • 15209

      #3
      If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).

      Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

      To publish a Speccy profile to the Web:

      In Speccy, click File, and then click Publish Snapshot.

      In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

      Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

      Comment

      • Clanky
        PCHF Member
        • Mar 2019
        • 3

        #4
        Speccy: http://speccy.piriform.com/results/D...4LXlZyqBVwxa37

        My PSU is a CX750 M Corsair

        I’ve got a desktop, but when I enter the commands

        wmic bios get serialnumber & wmic csproduct get name it comes up with

        To Be Filled By O.E.M.

        Comment

        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15209

          #5
          Couple of things of note in Speccy, if not the cause of the reboots one or more will be affecting the computers performance;

          [COLOR=rgb(184, 49, 47)]PSU is a Corsair CX750 M An entry level PSU that is not recommended for gaming rigs, recommended by Corsair here for use with basic system builds and desktop PC computer upgrades, [COLOR=rgb(184, 49, 47)]make sure that all modular cables are securely connected at both ends.

          Power Profile
          [COLOR=rgb(184, 49, 47)]Active power scheme: High performance [COLOR=rgb(41, 105, 176)]This is a form of overclocking that causes overheating which in turn can cause instability, change the setting to Balanced in the Windows Power Plan.

          RAM
          Memory slots
          Total memory slots: 4[COLOR=rgb(41, 105, 176)] You have two sticks of RAM which means that it should be operating in dual channel mode, the fact that it is only working in single channel mode suggests that one of the sticks is in the wrong slot, as a consequence of this you have high memory usage and the RAM is only giving you 50% of the available performance.
          [COLOR=rgb(184, 49, 47)]Used memory slots: 2
          Free memory slots: 2
          Memory
          Type: DDR3
          Size: 16384 MBytes
          [COLOR=rgb(184, 49, 47)]Channels #: Single
          DRAM Frequency: 799.9 MHz
          CAS# Latency (CL): 11 clocks
          RAS# to CAS# Delay (tRCD): 11 clocks
          RAS# Precharge (tRP): 11 clocks
          Cycle Time (tRAS): 28 clocks
          Command Rate (CR): 2T
          Physical Memory
          [COLOR=rgb(184, 49, 47)]Memory Usage: 33 %

          For best and most stable performance the RAM should be in slots A2 and B2 which are the second and fourth DIMM slots away from the CPU.
          [/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR]

          Comment

          • Clanky
            PCHF Member
            • Mar 2019
            • 3

            #6
            I’ve moved the RAM around and done some testing for crashes the last couple of days

            It seems like the issue is fixed.

            Thankyou so much for your help.

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15209

              #7
              You are welcome and thank you for letting us know that all is now well with the computer (y)

              Comment

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