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Ive been playing a bunch of games on my pc recently, I have a rx 580, 8gb of ram, r5 2600x, and msi b450m pro m2. i can usually play my games for around 10 minutes and then they crash and i have to restart them. when they crash the pc becomes unresponsive for a few seconds and then i am able to open task manager and shut off my game. The weird thing is, these crashes dont happen anywhere but in games. i can surf the internet for hours and i wont have a single crash. i know my cpu has good temps, my drivers are up to date, and ive already tried replacing the gpu and i still crash, so i know my gpu isnt broken. I also have a 450 watt EVGA power supply, and my system is only drawing 390 watts, so i dont think its the power supply either, unless i got a bad one out of the box. Sorry for the length, but i need some help.
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Hi there @luzarhu01 and welcome to PCHF
Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.
Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version – SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.
Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.
Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder
Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions -
Any update luzarhu01?Comment
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Well, not really. I couldn’t figure out how to use the SysnativeFileCollectionApp and I figured I’d go somewhere else. The pc still crashes and it’s really annoying. Unless I can figure out how to use SysnativeFileCollectionApp,(which I probably can’t) I no longer need helpOriginally posted by phillpower2Comment
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You run the EXE and it’ll automatically collect everything. Then you upload the files per my post to you.Comment
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Originally posted by luzarhu01Comment
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You have video card errors.
Are your drivers fully up to date?Comment
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Originally posted by jmarketComment
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luzarhu01:
My drivers are up to date, as far as i know. I have adrenalin 2019, and software version 19.1.2. my core clock is 1366 mhz. Ive tried replacing the gpu with an rx 460, like i said before and i still crash.Comment
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Ive also checked reliability and it says windows shell experience host has been crashing. could that be causing my games to crash? and if so, how would i fix it?Originally posted by luzarhu01Comment
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MY drivers are fully updated. I really need some help to get this fixed. Im considering deleting then reinstalling windows 10. Would that fix the issue? I ran a cleaning app and it says i have a broken registry and a few other issues. it says it can clean these issues, however its like 50 bucks and im not sure it will work. Id rather use a flash drive and just reinstall windows. If the broken registry isnt causing my problems, and reinstalling windows 10 wont fix my problems, then what should i do?Comment
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Don’t use registry cleaners. If you really want to, you could re-install Windows 10. Do run Memory Diag for me though before you do.
[ul]
[li]Click Start, type mdsched.exe in the Search box, and then press Enter.[/li][li]Choose whether to restart the computer and run the tool immediately or schedule the tool to run at the next restart.[/li][li]Windows Memory Diagnostics runs automatically after the computer restarts and performs a standard memory test automatically. If you want to perform fewer or more tests, press F1, use the Up and Down arrow keys to set the Test Mix as Basic, Standard, or Extended, and then press F10 to apply the desired settings and resume testing.[/li][li]When testing is completed, the computer restarts automatically. You’ll see the test results when you log on.[/li][/ul]Comment
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Well, I tested and my RAM is working fine. The windows reinstallation is fine with me cause I only have a few games and programs. I sure hope this worksOriginally posted by jmarketComment
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Well it didn’t work. My games still crash as my computer is freezing. Where do I go from here?Originally posted by luzarhu01Comment
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So it is indeed a hardware issue.
Let’s start from the beginning. We haven’t stress tested your GPU. I need you to run the stress test for a minimum of 1 hour. We’ve already tested your RAM, but we may have to delve in further. You have a hardware issue, that is 100% certain.
FurMark Setup:- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select “Stability Test” and “Log GPU Temperature”
Click “Go” to start the test (Looks like it’s “BURN-IN test” now) - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn’t display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 100ºC, quit the test - the video card is overheating. - Click “Quit” to exit
What you are looking for: - excessive heat from the GPU (report back with anything over 90ºC)
- problems with the video display (picture is distorted or jumbled, picture turns black, etc)
- problems reported by the program (I haven’t seen this, but “just in case”)
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