Random crashes/black screens/blue screens sometimes.

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  • Jun-R
    PCHF Member
    • Jan 2019
    • 5

    #1

    Random crashes/black screens/blue screens sometimes.

    Hello everyone,
    I built this PC almost one year ago here are my specs:
    Motherboard: Asrock AB350 Pro4
    Graphic Card: GeForce GTX 1050 Ti OC 4G
    Processor: Ryzen 5 1500x
    Power supply: EVGA 600W
    RAM: Corsair Vengeance 2x4GB
    HDD: WD Blue 1 TB
    SSD: Samsung EVO 250 GB
    OS:Windows 10
    Iam playing alot of games on this PC like B&S/Resident Evil 7/CSGO and even stream sometimes for friends.Ever since i built it i did have some issues with it but i thought that B&S is causing that Iam playing it at max settings (tired min also) sometimes my screen freeze for a few moments then screen turns back and then again everything is fine or sometimes my game freeze (not responding) until i unplug and plug back the cable that connect it to the GPU.Now you would say is because of the games and such,well i thought the same but seems like even if i just have a simple application like discord on only or lets say a youtube tab it still happens.I tried everything new HDMI cable,clean windows install,reinstall graphic drivers and install em manually still nothing,Iam out of ideas.I would really appreciate if someone could tell me what the issue could be.Few things to mention;i did not OC ANYTHING. BIOS is on deafult didn’t touch it.If you need more info or some reports please let me know below.
    Thank you!
  • veeg
    PCHF Director
    • Jul 2016
    • 8978

    #2
    Hello

    Download and install this software.. After you run this software please post those logs..

    SysnativeBSODCollectionApp | Sysnative Forums

    Comment

    • Rustys
      PCHF Member
      • Jul 2016
      • 7862

      #3
      Here are the instruction for posting in this section

      Comment

      • blackbird11
        PCHF Member
        • Jan 2019
        • 4

        #4
        Test your computer with integrated graphics and report back

        Comment

        • Jun-R
          PCHF Member
          • Jan 2019
          • 5

          #5
          Hey everyone thank you for replies.
          @vger fast-files.com here is what i got from using that tool.
          @Rustys Thanks for the heads up.
          @blackbird11 Will do.

          Comment

          • jmarket
            PCHF Owner
            • Jan 2015
            • 7635

            #6
            Did you run the software @Jun-R? If not, follow the instructions below.

            Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

            Run the app - Double-click on the downloaded EXE file
            Output = new folder created in Documents + a zipped version – SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.

            Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

            Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
            Windows Explorer should open and highlight the zipped folder

            Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions

            Comment

            • Jun-R
              PCHF Member
              • Jan 2019
              • 5

              #7
              Hello thank you for reply,i’ve posted the results by using the tool already but i did another one here you go.

              Comment

              • jmarket
                PCHF Owner
                • Jan 2015
                • 7635

                #8
                I see no dump files.

                Has it blue screened recently?

                Comment

                • Jun-R
                  PCHF Member
                  • Jan 2019
                  • 5

                  #9
                  Hello,
                  Sorry for the late reply no i did not get any blue screens but the black screen/freeze still there.

                  Comment

                  • Jun-R
                    PCHF Member
                    • Jan 2019
                    • 5

                    #10
                    So nevemind my earlier post i did get a blue screen and re-did the scan.
                    This also the reports after blue screen
                    [HEADING=1]==================================================
                    Dump File : 020119-20500-01.dmp
                    Crash Time : 2/1/2019 16:29:22
                    Bug Check String :
                    Bug Check Code : 0x00000119
                    Parameter 1 : 00000000[ICODE]00000002 Parameter 2 : ffffffff[/ICODE]c000000d
                    Parameter 3 : ffffdc0e[ICODE]db897960 Parameter 4 : ffffa602[/ICODE]5efd1810
                    Caused By Driver : watchdog.sys
                    Caused By Address : watchdog.sys+40db
                    File Description : Watchdog Driver
                    Product Name : Microsoft® Windows® Operating System
                    Company : Microsoft Corporation
                    File Version : 10.0.17763.1 (WinBuild.160101.0800)
                    Processor : x64
                    Crash Address : ntoskrnl.exe+1b3440
                    Stack Address 1 :
                    Stack Address 2 :
                    Stack Address 3 :
                    Computer Name :
                    Full Path : C:\Windows\Minidump\020119-20500-01.dmp
                    Processors Count : 8
                    Major Version : 15
                    Minor Version : 17763
                    Dump File Size : 753,092
                    Dump File Time : 2/1/2019 16:38:57[/HEADING]

                    Comment

                    • veeg
                      PCHF Director
                      • Jul 2016
                      • 8978

                      #11
                      Any updates?

                      Comment

                      • jmarket
                        PCHF Owner
                        • Jan 2015
                        • 7635

                        #12
                        Hey @Jun-R sorry for the delay.

                        The file still doesn’t have dump files. Can you attach that dump file to your next post so I can analyze it?

                        Comment

                        • veeg
                          PCHF Director
                          • Jul 2016
                          • 8978

                          #13
                          Any updates?

                          Comment

                          • phillpower2
                            PCHF Administrator
                            • Sep 2016
                            • 15206

                            #14
                            Any update for us? This thread will be closed if not replied to within 48hrs.

                            Comment

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