BSOD - Bad Pool Caller on Win 7 Pro, SP1, 64 bit desktop

[paulwb]

Good day/evening, ( pc specs at bottom of thread )

BSOD - Bad Pool Caller has happened twice. On Jan. 6th & 17th, 2017.
I was able to gather the following information …

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 000000000000109B
BCP3: 0000000005130101
BCP4: FFFFF8A002C166D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010617-8502-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-60621-0.sysdata.xml

I’ve read the BSOD posts by jmarket regarding possible causes and I do get overclocking errors about 3 or 4 times per year. The last overclocking error was on Nov. 16, 2016.

[ATTACH]1397[/ATTACH]

Let me know what can be done.
thanks for your help,

Paul

PC Info : ASUS desktop - custom build
OS Version: Microsoft [COLOR=rgb(0, 0, 179)]Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core™ i7-4930K CPU @ 3.40GHz, Intel64 Family 6 Model 62 Stepping 4
Processor Count: 12
RAM: 16324 Mb
Graphics Card: NVIDIA GeForce GTX 770, -2048 Mb
Hard Drives: C: 223 GB (158 GB Free); D: 1863 GB (1243 GB Free); F: 1863 GB (1382 GB Free);
Motherboard: ASUSTeK COMPUTER INC., P9X79 LE
Antivirus: Panda Free Antivirus, Enabled and Updated,Private Firewall 7.0[/COLOR][COLOR=rgb(0, 0, 179)][/color]

[jmarket]

Hey paulwb

Are you able to attach your .dmp files so I can analyze them for you?

[paulwb]

Hi jmarket,

I’ve attached the .dmp file … I only see one for Jan. 18, 2017.

[jmarket]

Thanks for your file

I analyzed it and it appears your video card driver failed to recover from a crash, forcing Windows to reset itself.

I see that you’re using an nVidia card. Please run Display Driver Uninstaller, then install the latest video card drivers from nVidia. The latest one is this one from Dec 2016. If you’re running GeForce Experience, please ensure that is updated as well.

Please post back your results

[paulwb]

Hi jmarket,

DDU worked great.
I installed NVIDIA driver 376.33, selecting custom installation for the Graphics Driver, PhysX System & GEForce Experience.
( GEForce is useful to configure my 6 monitor set-up )
I did not install the 3D components, since they are not used, nor the HD Audio Driver since it gave me problems in the past.

From services.msc, I disabled NVIDIA Wireless Controller Service & Telemetry Container.
I’ve rebooted my PC a couple of times, tried out some programs, videos, audio and everything is working great.

Thanks for the excellent solutions.
Have a good day/evening.
Paul