Please help

[Malnutrition]

From the administrator account, please run minitoolbox and speccy. Post the logs.

[Nik]

http://speccy.piriform.com/results/dPXVjHhUBn6tQMU5dnPCEYe

[Malnutrition]

@Bruce @xrobwx71 @PeterOz

Any ideas here?

[Malnutrition]

Error: (08/11/2024 04:40:58 PM) (Source: MsiInstaller) [COLOR=rgb(184, 49, 47)](EventID: 11327) (User: NIK-LAPTOP13)
Description: Product: Microsoft Teams Meeting Add-in for Microsoft Office – Error 1327. [COLOR=rgb(184, 49, 47)]Invalid Drive: D:\

[COLOR=rgb(243, 121, 52)]Event ID 11327 is associated with the[COLOR=rgb(184, 49, 47)] Windows Installer[COLOR=rgb(243, 121, 52)] and indicates an error during the installation of a software application. Specifically, it reports [COLOR=rgb(184, 49, 47)]“Error 1327: Invalid drive,[COLOR=rgb(243, 121, 52)]” which means that the[COLOR=rgb(184, 49, 47)] installer is trying to access a drive that is not available or does not exist on the system.[COLOR=rgb(243, 121, 52)] [/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][COLOR=rgb(184, 49, 47)][COLOR=rgb(243, 121, 52)][COLOR=rgb(184, 49, 47)][COLOR=rgb(243, 121, 52)][COLOR=rgb(184, 49, 47)][COLOR=rgb(243, 121, 52)][COLOR=rgb(184, 49, 47)][COLOR=rgb(243, 121, 52)]

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Unmount the D: drive.

/r Removes volume mount point directories and registry settings for volumes that are no longer in the system, preventing them from being automatically mounted and given their former volume mount point(s) when added back to the system.

So you will want to do this in elevated command prompt.

Copy each command one at a time and hit enter after each.

To ensure you are using elevated command prompt, use Powerun.
Unzip to the desktop and double click the X64 version and run the command prompt within the tool.
mountvol D: /P
MOUNTVOL /R

Or…
Start
Type.>>>>>> [COLOR=rgb(184, 49, 47)]diskmgmt.msc
Right click run as admin.
Right Click on the D: drive.
Delete Volume.

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Make sure apps install on the C: drive.

Reboot after you make these changes and try and install the C++[/COLOR][/color][/color][/color][/color][/color][/color][/color][/color][/COLOR]

[Bruce]

Where are we with the C++ thing - is it uninstalled and we can’t install again, or can we not even uninstall?

If trying to uninstall, use Revo Uninstaller or Geek Uninstaller to force a removal of it.
If trying to reinstall, how about creating another login account and trying from that user?
Software is installed by any user and is seen across the local machine to all users.
And while under this new user, see if Windows Updates finds anything to install.

[Malnutrition]

@Nik any luck?

[Nik]

here i got some stuff

[Nik]

by the way i also get this when i open my file explorer on the admin user

[Bruce]

The last Speccy showed you had a C:\ and a E:\ drive.

But at some point you must have had a D:\ when you created that Alex admin account.

[Nik]

yes i did also i deleted that user

[Nik]

beccause only on that user it mentions the d drive and also i made a new user as you said and still couldnt download microsoft visual c++

[Malnutrition]

Time for a repair install of windows 11

[Bruce]

@Nik - where we at?

[Bruce]

No response.
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