Freezing when gaming for 3 weeks

[riceandbeans17]

Over the last 3 weeks or so, I’ve randomly been experiencing packet loss out of nowhere. I am not the most tech savvy person ever but I built my own PC and have general knowledge but this is beyond me. I’m in Discord often and playing League of Legends at night and one day, the game just started to freeze for 4-5 seconds every few minutes, the game and Discord both freeze together. I know this isn’t a League specific issue because it’s happening to other games as well, this is just my most played one. Initially, I checked all the “standard’ things and so far, this is everything I’ve done to try and fix this -

-Updated Windows

-Updated drivers

-Updated BIOS

-Tested Wi-Fi and Ethernet (same issue on both)

-Tested a new Ethernet cable (cat 6)

-Uninstalled and reinstalled League

-Enabled low spec mode

-Lowered FPS in game

-Lowered graphics settings in game

Processor: AMD Ryzen 5 3600 6-Core

Motherboard : NZXT N7 B550

GPU: NVIDIA RTX 2060

32 GB RAM

1TB hard drive with over 300GB available

This is also happening to the other PC in the home when we are both playing different games and his specs are similar to mine

I have AT&T Fiber, I ordered a new router from them which didn’t fix the issue so I’m kind of at a loss. I work for an ISP (not AT&T) and maybe a little jaded in thinking any of their reps can help, I’ve seen the training they get and MOST reps don’t do much beyond rebooting/resetting things.

Any ideas of what to try next?

[Bruce]

Let’s do a full workup of your system.
No personal data is published and everything shown is safe.

1. Download Speccy by Piriform.
   In Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
   Paste that link into your post. Is Speccy safe?
2. Download GetSystemInfo by Kaspersky.
   In GSI, click Start. (takes about 10mins)
   It makes a ZIP file on your desktop, drag that to their GSI Parser site.
   Once analysed, paste the newly created URL into your post.
3. Download MiniToolBox by Farbar.
   In MTB, tick List Installed Programs, click Go then close the program.
   A file MTB.txt is created in the same folder, attach that to your post.
4. No software interrogates the Power Supply Unit so list the make/model.
5. Go to www.speedtest.net and screenshot your network speeds.
6. Go into your modem’s config menu and get the Line Attenuation and Signal to Noise Ratio (aka Margin) figures.

[Bruce]

@riceandbeans17 - still around?

[Bruce]

Closing – nothing since original post.
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