Need help!!!

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  • Tater94
    PCHF Member
    • Mar 2023
    • 6

    #1

    Need help!!!

    I bought a prebuilt gaming PC last year and have absolutely loved it. However the past couple weeks I’ve been getting really high latency when I play online games. Thought it was just my internet but it’s apparently not. I’ve tried literally everything and have no idea what it could be. Usually stay around 12 latency and no higher but it’s been anywhere from 15 to 999 back forth
  • Pyro
    PCHF Member
    • Jan 2019
    • 1189

    #2
    Let’s get some more information:

    Download and run the free version of speccy.

    Once you have ran speccy, follow the instructions to upload a snapshot found here.

    To publish a Speccy profile to the Web:
    [ol]
    [li]In Speccy, click File, and then click Publish Snapshot.[/li][li]In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.[/li][li]Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/li][/ol]

    Please list your power supply unit

    On top of this, please run an internet speedtest, I use SpeedTest by Ookla.

    Comment

    • Tater94
      PCHF Member
      • Mar 2023
      • 6

      #3

      PSU is Apevia 800 Watt Prestige 80 Plus Gold
      Originally posted by Pyro
      Let’s get some more information:

      Download and run the free version of speccy.

      Once you have ran speccy, follow the instructions to upload a snapshot found here.

      To publish a Speccy profile to the Web:

      Please list your power supply unit

      On top of this, please run an internet speedtest, I use SpeedTest by Ookla.

      Comment

      • Pyro
        PCHF Member
        • Jan 2019
        • 1189

        #4
        Originally posted by Pyro
        On top of this, please run an internet speedtest, I use SpeedTest by Ookla.

        Comment

        • jmarket
          PCHF Owner
          • Jan 2015
          • 7634

          #5
          To add onto Pyro, have you tried to update your Ethernet driver? Most motherboards have released an updated ethernet driver in the last 6 months.

          Comment

          • Pyro
            PCHF Member
            • Jan 2019
            • 1189

            #6
            While waiting on the speedtest, let’s cover some other bases as well.

            That PSU is rated very poorly, C Tier - which I wouldn’t put anywhere near a computer with an RTX 3070. Having a quality unit (usually indicated by a 10 year warranty), with an 80+ gold rating backed by a competent name such as Seasonic or Corsair is critical to any gaming computer. While it doesn’t seem likely to be the issue in this case, it’s something I’d think about in your future.

            JMarket is right about drivers, you reset your computer within the last 24 hours, did you install all of your drivers before allowing the computer to connect to the internet? This is critical as Windows will try to automatically grab drivers, and these are typically generic drivers that will give you worse performance.

            Comment

            • Tater94
              PCHF Member
              • Mar 2023
              • 6

              #7
              i tried all that. could the cpu be causing it? like it could be bad?

              Comment

              • Pyro
                PCHF Member
                • Jan 2019
                • 1189

                #8
                I will once again ask that you complete a speedtest as requested in post #2 and share your speeds and ping with us.

                Are you running an ethernet cord or Wi-Fi?

                Did you download any new programs or updates before this happened?

                Did you download all drivers before connecting the computer to the internet? This is critical to a fresh install of Windows.

                As far as a ‘bad’ CPU, I have never heard of it causing slow internet speeds, unless you were messing with the CPU/Cooler I find it unlikely that any damage would occur, they’re locked in pretty well nowadays.

                You could try re-seating all the components in your computer, there have been some seating issues with the newer Intel CPUs, but I find this unlikely to be your problem unprovoked. (Please note that you must be cautious of ESD and have proper thermal paste on hand if you plan to reseat your components, do not try to use something like toothpaste on the CPU, only proper thermal compound).

                Comment

                • Tater94
                  PCHF Member
                  • Mar 2023
                  • 6

                  #9
                  ping is 13
                  download is 297.02 mbps
                  upload is 25.41 mbps

                  Comment

                  • Tater94
                    PCHF Member
                    • Mar 2023
                    • 6

                    #10
                    also when i go to power on my computer itll run for a few seconds and cut back on then itll cut back on. itll do it a few times before it actually stays on. not sure if thatll have something to do with it also. that started happening about the same time as well

                    Comment

                    • Bruce
                      PCHF Moderator
                      • Oct 2017
                      • 10697

                      #11
                      can you get your hands on another PSU for testing purposes?

                      Comment

                      • Tater94
                        PCHF Member
                        • Mar 2023
                        • 6

                        #12
                        Originally posted by Bruce
                        can you get your hands on another PSU for testing purposes?
                        I doubt it. But I just tried a PS5 straight out the box and it’s doing the same thing so it’s my internet.

                        Comment

                        • Bruce
                          PCHF Moderator
                          • Oct 2017
                          • 10697

                          #13
                          did you check for the latest ethernet driver?
                          have you rebooted all your network hardware - routers, switches, modems, wireless access points etc?
                          also check for firmware upgrades on your network gear.

                          Comment

                          • Bruce
                            PCHF Moderator
                            • Oct 2017
                            • 10697

                            #14
                            @Tater94 - any update?

                            Comment

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