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I have been having an issue where my mic won’t pick my voice up at times or other players voices will cut out at times in both party and game chat. It’s not a constant stutter. Sometimes when someone talks, they’ll cut out and I’ll hear a couple second buzz/beep noise (this doesn’t occur every time.) I’ve used three different headsets, wired and wireless, and my game audio comes through just fine, it just seems to be a problem with in game voice chat. This makes me believe it’s not a device issue. I’ve also used discord without noticing any issues with voice chat. I’ve tried all I can think of, such as reinstalling audio drivers and completely factory resetting my PC. I’ve gone to Epic Games Support page and created a ticket, but seem to be getting nowhere with them. I have been experiencing this issue since last summer. Has anybody else ever come across this issue? Anybody know any fixes?
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Have you gone thru all the trouble shooting steps here?
https://www.epicgames.com/help/en-US...a5720364614043
Especially opening the required ports thru your firewall?
https://www.epicgames.com/help/en-US...a5720237410331 -
Yes, I’ve done every one of those step by step. The problem still persists.Comment
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@PyroComment
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Have you tried uninstalling and reinstalling the game?
Let’s get some more information:
Download and run speccy.
Once you have ran speccy, follow the instructions to upload a snapshot found here.
To publish a Speccy profile to the Web:
[ol]
[li]In Speccy, click File, and then click Publish Snapshot.[/li][li]In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.[/li][li]Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/li][/ol]
Please list your power supply unitComment
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I factory reset my PC and reinstalled Fortnite. Still has this issue. I’ve manually updated drivers so they’re all up to date also.Comment
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When you factory reset your computer were you able to test with only Epic and Fortnite installed on the computer? Before you installed apps and the sort.Comment
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After I reset my PC, I only installed Epic Games Launcher and Fortnite. I did not install any other apps then the drivers needed for the headsets.Comment
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I’m also testing my mic through the SteelSeries application, it’s capturing everything which leads me to believe this isn’t a hardware or device issue.Comment
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I can’t find anything on this outside of the resources Mal linked, have you contacted Epic about this? Could be a game bug or something of the sort.Comment
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I have contacted Epic. They have said they’ve tried everything on their end since I’ve done all their audio trouble shooting. I have just noticed a little bit of this issue in discord. The cutting out is not as frequent and only lasts for a split second.Comment
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Let’s get some more opinions as well.
@Bruce @PeterOzComment
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any chance you can test it via a Zoom call.
talk to someone via Zoom or Teams or what have you for a while and see if the problem persists.
if not, definitely not a hardware or device issue.
if it still happens, I would be trying a USB headset myself, have found them way easier to use, no issues with 3 pole or 4 pole jacks, no issues with headset vs headphone, no extra software needed, just plug and play.
what are the make/models of the units you have tried?Comment
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what is the make and model of the headset being used?Comment
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