Games freeze and then crash.Help :(

[matt_redman]

Hi guys, so recently all of a sudden my pc keeps freezing when playing games (perfectly fine in the menu’s but then when actually moving/shooting it works for a little and then freezes the screen and then crashes me back to the desktop. It’s a new PSU Corsair 1000W platinum and new GPU RTX 3080ti. It’s worked for the last week or so perfectly fine then on Sunday the problems started. Things I have already tried:

Uninstalled drivers with DDU
Reinstalled drivers
Reverted back to a old driver
Done a memory diagnosis test
Uninstalled the games and reinstalled
Reseated GPU
Made sure all the connections are connected properly.
Reset all my over locks back to default (bios and msi afterburner)

I hope someone can help I’m so lost as to what is causing it. Thanks

[phillpower2]

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[matt_redman]

http://speccy.piriform.com/results/4Zo4CBLNTfTRuvnBXoqJ3Un

[phillpower2]

As a starting point;
RAM
32.0GB Dual-Channel DDR4 @ [COLOR=rgb(184, 49, 47)]1799MHz (18-22-22-42

That is the wrong RAM for your CPU, AMD state here up to 3200MHz and if you have XMP or DOCP enabled the RAM will get auto OCd past what the CPU can handle and the PC fall over.

Go into the BIOS, disable XMP and then manually set the RAM to run at 3200MHz and the voltage to 1.35V, save the new settings then exit the BIOS.
Power Profile
Active power scheme: [COLOR=rgb(184, 49, 47)]High performance

Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

After doing the above, restart and test by using the PC as you normally would before posting back with an update.[/COLOR][/COLOR]

[matt_redman]

As a starting point;

That is the wrong RAM for your CPU, AMD state here up to 3200MHz and if you have XMP or DOCP enabled the RAM will get auto OCd past what the CPU can handle and the PC fall over.

Go into the BIOS, disable XMP and then manually set the RAM to run at 3200MHz and the voltage to 1.35V, save the new settings then exit the BIOS.

Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

After doing the above, restart and test by using the PC as you normally would before posting back with an update.

I have tried to change the power plan but no matter what I click on it goes back to high performance any ideas ?

[phillpower2]

Create a new system restore point then do the beow;

1. Press the Windows key + X from the keyboard.
2. Choose Command prompt from the context menu.
3. In the command prompt, type powercfg –restoredefaultschemes then press Enter.
4. Exit command prompt.

Restart and make sure that the Power Plan is set to Balanced.

[COLOR=rgb(44, 130, 201)]Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed, thanks.[/COLOR]

[matt_redman]

I did that and it still won’t let me change I’m afraid.

[phillpower2]

That suggests a problem with Windows then.

If you have changed the RAM settings, run Speccy again and post the new url for us.

[matt_redman]

I did a fresh windows install and it seems to have sorted it. All while Nvidia have come out and said the latest windows update caused GPU and CPU to spike and crash. After I wiped everything and started again ???♂️ thanks for your help though.

[phillpower2]

Good news and thanks for confirming that it was an issue with Windows (y)

Final nag from me before you go;

Create a new system restore point for the now stable settings and 100% take onboard my canned guidance below;
Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

Depending on priority it can take many months before the driver provider releases any fix and depending on the age of the hardware or software concerned they sometimes do not even bother or may have already announced an end of support.