Kernel Power 41 Critical Error Windows 10

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  • Shaggy
    PCHF Member
    • Nov 2022
    • 7

    #1

    Kernel Power 41 Critical Error Windows 10

    Hey, I’ve just built a PC recently in August for a friend, they’ve been playing many different games with the pc including Overwatch 2 and valorant, but anytime they try to launch any CoD game, be it Warzone or the new MWII, their system gives out the error in title and restarts itself. They’ve taken it to a PC repair shop who tried things such as stress testing CPU, GPU, and RAM, updating drivers and OS, complete reinstall of MWII, they couldnt find anything, I myself tried swapping the GPU and RAM with my own and it still produced the same results, also tried a fresh reinstall of windows. Any ideas what to do next or should I see what I can do about RMAing the system?

    tldr: Error in title given out when launching CoD games, out of ideas on what to try to fix..?
  • veeg
    PCHF Director
    • Jul 2016
    • 8978

    #2
    Hello

    Did you install the chipset drivers for the mobo? Give us your complete pc spec’s and complete spec’s on your psu.

    @Evan Omo

    Comment

    • Rustys
      PCHF Member
      • Jul 2016
      • 7862

      #3
      [COLOR=rgb(243, 121, 52)]What is the brand and model name or number of the PSU.

      Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

      To publish a Speccy profile to the Web:

      In Speccy, click File, and then click Publish Snapshot.

      In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

      Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/COLOR]

      Comment

      • Shaggy
        PCHF Member
        • Nov 2022
        • 7

        #4
        Originally posted by veeg
        Hello

        Did you install the chipset drivers for the mobo? Give us your complete pc spec’s and complete spec’s on your psu.

        @Evan Omo
        [ATTACH type=“full”]10777[/ATTACH]
        This is the specs for the PC, pretty sure I’ve installed all the drivers for the motherboard but I might be missing some, even still it works for some games

        Comment

        • Shaggy
          PCHF Member
          • Nov 2022
          • 7

          #5
          Originally posted by Rustys
          [COLOR=rgb(243, 121, 52)]What is the brand and model name or number of the PSU.

          Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

          To publish a Speccy profile to the Web:

          In Speccy, click File, and then click Publish Snapshot.

          In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

          Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
          [/COLOR]
          [COLOR=rgb(243, 121, 52)]
          Hey man,
          The power supply is a corsair RM750 Gold Modular, http://speccy.piriform.com/results/l...4aDX2T6eW45Wpe[/color]

          Comment

          • Shaggy
            PCHF Member
            • Nov 2022
            • 7

            #6
            Originally posted by Shaggy
            [ATTACH type=“full” alt=“53238B10-0FBF-4168-892E-006C5A15F6C4.jpeg”]10777[/ATTACH]
            This is the specs for the PC, pretty sure I’ve installed all the drivers for the motherboard but I might be missing some, even still it works for some games
            Sorry my bad, linked the wrong specs, this is the correct specs for the computer

            Comment

            • Evan_Omo
              PCHF Member
              • Sep 2016
              • 1257

              #7
              Hi,

              Based on the error message this is pointing to a driver issue.

              I would update all the drivers for the system from the motherboard website such as chipset, audio, network, BIOS etc.

              I would also update your video drivers for the video card by visiting the Nvidia website and update the video card drivers there.

              Comment

              • Shaggy
                PCHF Member
                • Nov 2022
                • 7

                #8
                Originally posted by Evan Omo
                Hi,

                Based on the error message this is pointing to a driver issue.

                I would update all the drivers for the system from the motherboard website such as chipset, audio, network, BIOS etc.

                I would also update your video drivers for the video card by visiting the Nvidia website and update the video card drivers there.
                Tried this just now, didn’t help, if you think its a driver issue, would it be best for me to RMA the motherboard and get one similar to my own? Considering I’ve already got mine working…?

                Comment

                • Evan_Omo
                  PCHF Member
                  • Sep 2016
                  • 1257

                  #9
                  You could consider that but I would also try updating the motherboard BIOS to the latest version and make there are no overclock settings present as well and if that doesn’t help then you can RMA the motherboard.

                  Comment

                  • Bruce
                    PCHF Moderator
                    • Oct 2017
                    • 10697

                    #10
                    @Shaggy - you logged in on Sunday but didn’t update - do you still need help?

                    Comment

                    • Shaggy
                      PCHF Member
                      • Nov 2022
                      • 7

                      #11
                      Originally posted by Bruce
                      @Shaggy - you logged in on Sunday but didn’t update - do you still need help?
                      Hi, yes the problem still persists, I have contacted the shop I bought from about the warranty for the motherboard and other parts

                      Comment

                      • Bruce
                        PCHF Moderator
                        • Oct 2017
                        • 10697

                        #12
                        No worries, keep us in the loop on how you get on. ???

                        Comment

                        • Bruce
                          PCHF Moderator
                          • Oct 2017
                          • 10697

                          #13
                          @Shaggy - and word from the shop?

                          Comment

                          • Shaggy
                            PCHF Member
                            • Nov 2022
                            • 7

                            #14
                            Originally posted by Bruce
                            @Shaggy - and word from the shop?
                            Heard back today, they’re happy to help out and have sent information for the return labels, will update you once I receive a new motherboard..

                            Comment

                            • Bruce
                              PCHF Moderator
                              • Oct 2017
                              • 10697

                              #15
                              any ETA on the motherboard?

                              Comment

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