Controller won’t work on my PC

[Paul_Lucas]

Just got an Alienware Pc. My Microsoft elite controller will not work. Trying to use it for COd Warzone. Can anyone help ?
I’m frustrated. Please assist.
Paul

[Bruce]

@Bastet - I believe you may have some experience with this issue? (y)

[Bastet]

I have connected my PS4 controller via Bluetooth but I will try my best to sort this out.

Is the xBox controller wired or Bluetooth? If Bluetooth does it require a USB dongle?
Is there any error message? What exactly isn’t working?
Is the game from the MS game store, Steam or on discs? Is the game pc compatible with the new pc’s OS?

I would try connecting the controller via cable then setting it up using Bluetooth.

[Bruce]

if memory is correct, I thought we had one of these issues a while back, and you discovered that the controller had to be connected via cable first, and the hardware installed, before it would recognise it as bluetooth.

but hey, as I say, that’s purely from memory!

[Bastet]

Yep @Bruce this is what I had to do with the PS4 controller for it to connect via BT. The answer worked with the xBox controller as well.
Thanks for the reminder.

[Bruce]

phew - love it when the grey matter still works.

@Paul Lucas - hopefully this is your issue as well.

[Bruce]

@Paul Lucas - any news?

[Bruce]

no response