Stuttering problem

[Malnutrition]

@Bruce @Pyro @PeterOz

[Pyro]

Your laptop has a 144Hz screen, but it looks as though the monitor is only 60Hz, this can cause stutters and inconsistencies. Try using only your laptop screen.
But does that really cause that much of a difference? I’m only going from 1900x1080 (laptop) to 1900x1200 by switching to the monitor… maybe he is wrong?

Sometimes it can! Computers do so much without us telling them anything, it is not unheard of for different sized screens or ones with different resolutions/refresh rates to confuse them.

Plug your computer in whenever you game, you will most likely see fluctuations and the like if it’s not.

As for what your friend said:
You have a computer far past sufficient for Smite, I would think you can run a dozen screens before it’s an issue, but this once again is under the theory that they are identical.

[machop21]

I will return the computer and get the same make/model. When looking up the make/model of the laptop I dont see this problem, so I should be okay getting the same computer right?

If the new computer has the same problem, I can revisit this thread and make a new post?

[Malnutrition]

Surething to both questions; although we close threads here after a while. So you may need to send a staff member a private message. We will leave this open for a few days tho. I still suggest doing the factory reset, that way they can not try to blame you for this or that…

[machop21]

Alright, I now have the NEW laptop. Same make, model, etc.

I turn it on, and did absolutely nothing except change options in power settings “When lid is closed: Do Nothing”

The issue is still there. As always, once the issue stops it SEEMS random as to when it will occur again

-I have tried 2 HDMI cables and 2 different external monitors
-I have installed nothing on the new computer
-Things that resolve the issue: having the laptop screen on
-I notice the issue when: I either have “Project to external monitor only” on (with lid open or closed, doesnt matter) OR when I have “Duplicate Screen” projection on, and then close the laptop lid (NOTE: when I close the laptop lid on this setting, it reverts to only detecting one monitor. Thus it can’t do “duplicate” anymore and reverts to “this PC screen only” and also changes the resolution to the external monitor resolution
-Things that DO NOT fix the issue: changing the resolution manually, uninstalling programs, stopping background processes
-Random ways the issue resolved: 1) I disabled integrated graphics through device manager (while the laptop lid was closed and it was having the problem, aka only one monitor was detected) 2) Just now, while experiencing the issue, my screen randomly turned black and my desktop appeared to reload itself. The issue was gone after the reload

Please help! I have no idea what is going on or why T_T

[PeterOz]

“Duplicate Screen”

what if you extend instead of duplicate

[machop21]

Extend will also not cause the problem. I can slide spinning graphics from one monitor to the other, no stutter. It seems it can only happen if my laptop screen is off in some way

[PeterOz]

In display settings highlight 2nd monitor advanced settings set to 50Mhz
TEST

[machop21]

I cannot alter the refresh rate of the second monitor there is only one option. Changing the refresh rate of my laptop monitor does not affect anything.

If it helps, the stuttering is very bad and noticeable. It is not micro-stutter

[machop21]

People have been having an almost identical problem for many many years. The two forum posts I found were on Intel and Nvidia websites.

https://www.nvidia.com/en-us/geforce/forums/geforce-graphics-cards/5/257428/laptop-1070-external-monitor-stutter/

https://community.intel.com/t5/Graphics/Request-Solution-to-hdmi-external-display-lag-on-Optimus-laptops/m-p/655512

One of the (suspect) solutions was to upgrade to Windows 11. I doubt this will work, but I upgraded to Windows 11 to see if things will be resolved.

[PeterOz]

One of the (suspect) solutions was to upgrade to Windows 11. I doubt this will work

I Agree
Might cause more problems
Win 11 is trouble prone

[Bruce]

@machop21 - any news?

[Bruce]

yeah, I had something similar with an Intel 600P series m.2 drive.
that component in combo with Win10 and a gigabyte mobo stopped me getting Windows Updates or something equally non-critical that I could live with.
after waiting a couple of years, ended up needing a larger drive so problem was ‘solved’ by making sure I didn’t get Intel again.
sounds like you may be in a similar boat!?

[Bruce]

having reached an impasse due to hardware, I’ll close this now.
feel free to PM any staffer member to re-open if you have further news. (y)