Mysterious crashes?

[SacredPie]

Hello experts-

Here’s what’s happening. My son has a gaming PC (specs below) and has only middling success being able to run and play games without the PC suddenly revving up (loud whirring sound) and crashing. The PC seems to remain on (lights, sounds, etc.) but the screens go black. *We did try going to one screen to see if it made a diference, but no luck…setting graphics to the lowest levels didn’t help either)
Here’s why it’s weird: He can play Minecraft for hours without any issues, as well as edit large videos using Filmora without any issues. When he tries to play Super Hot, TABS, or Jedi: Fallen Order on Steam, though, it crashes. We thought it might have been a Steam issue (already verified the integrity of game cache, but no problems there), but other Steam games (Jackbox, Among Us) work fine and he can play them with no issue.

At first we thought it was a thermal issue or maybe a Power Source problem. We downloaded measuring apps and the temperature never goes above acceptable limits and the power supply appears to be sufficient. After no luck, we took it to a PC repair shop and they couldn’t find ANY issues. (They even ran one of the crashing games for over two hours without issue.) We even swapped out the power cord and tried plugging into different outlets in his bedroom in case it was an incoming power issue (since it worked at the repair shop, but not at home). Could it be possible that the outlets aren’t providing enough “oomph” to run the PC? (I have a voltmeter coming in the mail to check the outlets).

I’m literally out of ideas to try. The professional repair folks we went to said it SHOULD be able to run, but we can’t seem to figure it out. Is it possible that particular shop didn’t know what to look for? Any other suggestions? Has anyone run into a similar issue with inconsistent gaming performance?

PC Stats:
Ryzen 5 2600 6-core 3.4 Ghz
Nvidia GeForce GTX 1650 6G
500gb SSD
16GB ram DDR4
Windows 10, 64-bit

Any help would be appreciated! Thanks!

[phillpower2]

Welcome to PCHF,

PC Stats:
Ryzen 5 2600 6-core 3.4 Ghz
Nvidia GeForce GTX 1650 6G
500gb SSD
16GB ram DDR4
Windows 10, 64-bit

Missing from the parts list are the details for the most important component.

Can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[SacredPie]

OMG, duh! Lol…

The Power Supply is a Gigabyte P550B

Here’s the Speccy URL: http://speccy.piriform.com/results/O...3qtxYag6xoKCoj

Thanks for the help (and the speedy response!)

[phillpower2]

The Power Supply is a Gigabyte P550B

Sorry to be so blunt but that is an awful PSU and one that should not be used anywhere near anything more than integrated graphics or an add on GPU that was so weak as to be no good for gaming, see review here

Having two screens will not help as that will put the PSU under more load which means that it will be getting much hotter internally as well.

What I suggest you do for testing purposes;

Disconnect the Sceptre E20 screen and keep just the HP connected to the GPU.

Restart and go into the BIOS, manually set the RAM speed so that it runs at 2933MHz which is the most appropriate for the CPU according to the specs here

See how that set up handles video when not online gaming;

Use the free versions at the following links;

Stress test your GPU with Furmark

Check your FPS etc with SUPERPOSITION

Your welcome btw

[SacredPie]

Those are great suggestions!

I’ll try those things and see how it goes. If all else fails, a new PSU isn’t terribly expensive or hard to replace so we’ll probably do that as well. I’ll post and wrap up this thread once everything is running smoothly. Thanks again!

[phillpower2]

If you do replace the PSU before making any purchase use the links in my sig for brands to trust and to avoid and feel free to ask for a second opinion here.

You are welcome