Application error

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  • Lucas
    PCHF Member
    • Feb 2021
    • 11

    #1

    Application error

    My son is having a problem playing a game he downloaded, each time he attempts to load it brings up a error message saying: the exception illegal instruction, an attempt was made to execute an illegal instruction (0xc000001d) occurred in the application 0x00007ff69FOE1185 any help would be massively appreciated all other games and programs work fine we have uninstalled an reinstalled the game but with no change
  • veeg
    PCHF Director
    • Jul 2016
    • 8976

    #2
    Hello

    That code means a file is missing..
    Check out this link and see if it works.. The fix is in there..

    Learn how to resolve issue code '0xc000001d' on Windows 11, 10, 8, and 7.


    This may be a better visual..

    [MEDIA=youtube]ze_UW6fwakM[/MEDIA]

    Comment

    • Lucas
      PCHF Member
      • Feb 2021
      • 11

      #3
      I will try this thank you

      Comment

      • Rustys
        PCHF Member
        • Jul 2016
        • 7862

        #4
        Originally posted by Lucas
        My son is having a problem playing a game he downloaded
        From where
        How
        and what game

        Comment

        • Lucas
          PCHF Member
          • Feb 2021
          • 11

          #5
          The game is destiny 2, it worked fine until an in game update now he gets the error code I mentioned before, the game runs through steam I believe

          Comment

          • Lucas
            PCHF Member
            • Feb 2021
            • 11

            #6
            Please see picture

            Comment

            • Lucas
              PCHF Member
              • Feb 2021
              • 11

              #7
              After resetting his PC he now no longer receives the error code but the game will still not run

              Comment

              • Rustys
                PCHF Member
                • Jul 2016
                • 7862

                #8
                What comes up now any error messages and or??

                Lets try a clean boot see if that makes a difference.

                Comment

                • Lucas
                  PCHF Member
                  • Feb 2021
                  • 11

                  #9
                  Nothing comes up no error code now, the loading symbol appears by the mouse cursor then after about 20 seconds the option to start the game becomes available again we will try the clean boot now.

                  thanks

                  Comment

                  • Lucas
                    PCHF Member
                    • Feb 2021
                    • 11

                    #10
                    Tried the clean boot, shows that the game is running for 10 seconds but does not load still

                    Comment

                    • veeg
                      PCHF Director
                      • Jul 2016
                      • 8976

                      #11
                      Have you tried the fix, that was provided?

                      Comment

                      • Lucas
                        PCHF Member
                        • Feb 2021
                        • 11

                        #12
                        Tried all fixes suggested still nothing

                        Comment

                        • Lucas
                          PCHF Member
                          • Feb 2021
                          • 11

                          #13
                          Have also tried uninstalling steam re-downloaded it all but still shows it running for a few secs but the game does not load is there anything else we can try

                          Comment

                          • veeg
                            PCHF Director
                            • Jul 2016
                            • 8976

                            #14
                            Let’s get some more opinions.

                            @Bastet

                            Comment

                            • Lucas
                              PCHF Member
                              • Feb 2021
                              • 11

                              #15
                              I will check where it is saved, I haven’t seen the forums but I will check and post on there to, thank you

                              Comment

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